ML
Maud H
Active since Jan 2014
11
Reviews
0
Industries
Reviews
11 reviews15 months ago
Marizel Bernardo was very good at explaining everything to me
Marizel Bernardo was very good at explaining everything to me. Service was good!
53 replies
96 months ago
Useless - cancelling my Telkom Account
I have moved to a new house which already had the fibre installed by Vuma. The box is there and it's working. I have been trying to get Telkom to connect my line to a new fibre package. It's been more than 2 months and I can't get one competent person on the line to help me. I keep on being promised that it will be fixed, that emails have been sent. Then I am sent to a technician, then back to the sales department. it's ridiculous. Please cancel my account with Telkom, I will use another ISP. You are useless.
106 replies
98 months ago
Good service, good price, good quality
These guys are located in the northern suburbs. Louis the owner is a very nice friendly guy. I immediately knew I was going to work with him. His team is currently replacing our cupboards. They are good, efficient and clean up very nicely after themselves. A real pleasure! And the quality of the work is excellent. I will recommend them to anyone. Well done Durbanville Cupboards.
0 replies
98 months ago
Extremely poor customer service
I moved houses recently, contacted Telkom to log a request. First the online one didn't work. Then after finally managing to get them on the phone, I managed to log a request. I received an order ref number ********** 19A. A week later or so, I receive an SMS saying "Dear Telkom Customer, Order ref ********** 19A, regrettably we are unable to continue with your application due to no available speed at your new address. Your order is cancelled and please confirm if you will take lower speed. We apologize for the inconvenience". What king of customer service is that. I am moving houses, so my line needs to move with me. The new house has fibre so i really doubt about the no or lower speed. But you know what Telkom, maybe call your customer before cancelling their request. Now I have been trying to call them again, but either i am lucky enough to get through but their systems are down or it just take too long to get through and i give up. CALL ME and FIX your bad customer service.
53 replies
105 months ago
Parcel RP014053913NL in SA since 10th August, no local tracking number yet
Hello, I have ordered books from Europe. They left the netherlands on the 1st of August and arrive in SA on the 10th of August. Since then no further news. I called customer service (very nice) and I was told that there was no local tracking number and I just have to wait and keep on calling. How can it take more than 2 weeks to sort and process a parcel. I have ordered these books for a gift long in advance to make sure i will have it on time, now I am wondering if I shouldn't have ordered it last year. please assist. Best regards, Maud
0 replies
127 months ago
1 mth to give one feedback ! now waiting again
Hello, after many many back and forth conversation for months with the technical team, it was finally agreed that I should cancel my telkom mobile contract due to no or poor coverage. <br> On the 17th of September I finally received an email with the details. On the signature of the email there was a phone number and a mobile number. As I had questions in relation to the cancellation process I tried to call but the number provided did not exist !!! and the mobile number was going straight to voicemail. <br> I have sent many emails with no response. <br> A month later I finally get another email with a form that I had to complete and send back. <br> Which I did, now 4 days later I haven't received any acknowledgement that the cancellation process was underway and confirmation that all will be done by the end of the month. <br> <br> Service at telkom no matter the branch / service you are using is very poor !!! Always a disappointment. Maybe Telkom should become a little customer-centric.
75 replies
129 months ago
Poor and slow service
Hello,<br> I have two mobile routers for my internet at home. One is on telkom mobile only and we have very poor coverage, the second one is on all network but when you select MTN is goes on data roaming - which I was not sure what it meant, until I woke up the next day and all my 5GB of data are gone. <br> <br> It's been two months since I have had multiple technical guys coming to my house to check and recheck that telkom has very poor coverage on our street in Brackenhurst. <br> I have multiple reference number and every time I have a tech guy or a consultant on the phone, promises are made but never go through. I was promised on Friday last week that the cancellation department will contact me on monday morning and that the person will follow up with me on Monday as well to ensure all went well. When I asked for a phone number in case nobody contacts me or I miss the call, then it is a no answer. <br> Well no call on Monday and on tuesday while in the shower someone with \no caller ID"contacted me. As I have no way of contacting them"
75 replies
131 months ago
Moving house - no coverage and can't do anything
Because of horrible service and connection with my ADSL line, I moved to telkom mobile, which provides wifi around the house with a little device. Very satisfied with the product. <br> We are currently living in Brackenhurst and are moving 2 mins away from our current address. <br> <br> At the new address, strangely enough, there is no coverage so my device doesn't work anymore. I went to the albertan city branch and there I was told that there is nothing they can do, I will have to continue to pay until the end of my contract. I was even prepared to move back to ADSL but it's not possible. <br> <br> I have managed to speak to the help line and now a technician is supposed to call me in the next 72h to see if they can put a booster in the area to increase coverage. <br> <br> I find it extremely unacceptable that because I am moving house and Telkom does not properly cover the area, I am now under the obligation to just pay every month for a service I can't get just because when I did the contract my location was covered. I am sure I am not the first person in SA who i moving houses. SO PLEASE STOP TELLING ME THAT NOTHING CAN BE DONE. I won't pay for a service that does not work - find a solution<br> <br> thank you
75 replies
132 months ago
Homeloan with interest rate 2 points above nominal
My husband and I found our dream home so here we go asking banks about our home loan (30% of total purchasing price). <br> To set the scene, my husband has perfect credit score, we have no debts outstanding, a gross income above the minimum required and a significant deposit. <br> <br> My husband banks with Standard bank but I have a platinium cheque account with FNB. <br> <br> FNB comes back to us after credit check and property valuation with an offer @ 11.75% interest rate.... Not sure where they went to find this rate but even their website shows a rate of 9.5%. <br> <br> Anyway I was not happy about that and the sales guy kept on telling me that they can't review the rate unless they receive the offer from other banks. RIDICULOUS! <br> <br> We managed to get a 8.7% from SA Home Loan and a 8.15% from Standard Bank... thank you FNB for not helping us. <br>
76 replies
132 months ago
Spouse visa rejected with marriage certificate
Hello,<br> <br> my request for a spouse visa (22nd of January 2015) was first rejected after 6 weeks because I was unable to satisfy the department by failing to comply with the requirements prescribed in terms of regulation 3 of the immigration regulations. Which does not make sense because I provided all the documentation required including my marriage certificate (used Intergate Immigration services). My appeal was done on the 13th of March, 12 weeks later we have no feedback. Intergate is in constant communication with them and nothing, all they say is that it is still in process. <br> I was supposed to go back to France in June to see my family that I haven't seen since August last year, but right now I can't do or plan anything because DHA is so unreliable. Intergate say the appeal department is understaffed and everything there takes longer. My application was wrongly rejected at first and now 4.5 months later I'm still waiting... so unfair ! <br> I am married to my south african husband - how difficult can it be to grant me a visa to stay with my husband. Why does it need to take 4 months. RIDICULOUS! <br>
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (18.181818181818183%)
3 Star
0 (0%)
2 Star
7 (63.63636363636363%)
1 Star
2 (18.181818181818183%)