RD
Rosaline B
Active since Feb 2014
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Happy customer
My first time with Metro Prepaid, staff and the service / support are awesome, thank you.
0 replies
123 months ago
Huawei Tablet
After my last report I've submitted, I had 3 times calls from Cell C customer service consultants call me and which they promised to investigate and come back to me. I had to voice messages from Cell C on the number 0842509226 which is a data number, I've got no idea why they would call on this number as I've given my number 0843904644 for them to contact me. To present, my query still unattended but closed at Cell C as per the consultant I contacted this morning. I am sick and tired of the poor service I received from Cell C.
75 replies
124 months ago
Faulty tablet
Good morning<br> I've upgraded one of my contracts over a year ago for a Huwawei 10.2\ tablet, in the first year, the tablet went back 4 times although I was informed after the 3rd time it would have been replaced. According to Cell C, it was replased, i informed the driver the tablet has not been replaced as there's a mark on the back which is still the same. This year, it went back for the same problem, firstly, i was informed it's out of guarantee and I need to pay for repairs, when I told them i refuse to pay as it's the same problem, afterwards i was informed the tablet not the one that's been issued and had different reference number, i told them, it's still the same tablet on which I was informed the casing remained the same only the inside parts were replaced, my question, why would they, after I was told I have to pay for repairs, then discover it's not the same tablet with different serial numbers? Why tell me the tablet was replaced, brand new, then afterwards inform me the casing the same but parts replaced? I think this is dishonest of Cell C trying to get out of repairing the handset knowing the last time of repairs it was NOT replaced."
75 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (66.66666666666667%)
1 Star
0 (0%)