MB
Marguerite B
Active since Feb 2014
2
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2 reviews64 months ago
Vodacom sells contracts online that cannot be used
At the beginning of December I applied online for a contract (going from Vodacom prepaid to contract). The contract was approved online and I received a message that a consultant will contact me on the 2nd of December. I was not contacted. On the 9th of December I received the device and immediately called the call centre. At this point I was under the impression that my number would be ported to the new contract (it is not specified on the online platform that this is not the case, or anywhere else as a matter of fact that this can apperently not be done). Luckily your calls are recorded, but briefly my question to the call centre was whether I can now keep on using my old sim card coming from prepaid and having upgraded to contract or whether I must use the new simcard and whether my number will work. The call centre response was that the only reason for the new simcard is if my old one was to big to fit the new device, the new simcard will fit and can therefore replace the old simcard (not the number). I therefore continued to use my old simcard until I realised that I have not received any airtime as per the contract. I contacted the call centre again, who then told me that it is impossible to port prepaid to a contract online (again, not specified on the website), and that it cannot be ported after the contract has been activated. However, according to T's and C's, the contract is only valid upon activation of the simcard (taken from Vodacom's own website: This Agreement will start on the Activation Date and, subject to the terms and conditions of this Agreement shall continue for the Initial Period. After the Initial Period this Agreement will automatically continue on a month to month basis subject to any changes which we have notified you of unless you or Vodacom terminate it on at least 20 (twenty) business days written notice.). The simcard is still wrapped in its plastic. I have logged this (Ticket number 76499) and have had no response. If the person I spoke to on the 9th of December told me that my number first needed to be ported, I would have returned the device immediately, however, they did not. I am now paying for a contract that I cannot use, and that falls outside of the scope of the T's and C's as the simcard (and thus contract) has never been activated. I am very happy to continue on this contract if my number can be ported to the contract. However, I cannot use it if I cannot port my old number, and they simply refuse to port the number.
183 replies
127 months ago
Wineweb+no delivery=theft
We ordered wine several months ago from Wineweb and the money was promptly taken (Order number #3600 and #3643 ). However, after many emails and phone calls, the wine has not yet been delivered. Under the National Consumer Law (whom I am emialing next), this means that Wineweb is not compliant. Even worse, taking someone's money without delivering the promised product, is not only theft, it is fraud. We have called, emailed, begged and asked nicely. As the amounts in question are well over a R1000, and 2 orders are involved, I have decided to lay a claim of theft against Wineweb and am writing this complaint out of courtesy, should they wish to actually respond.<br> <br> Kind regards,<br> Marguerite.
0 replies
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