CV
Colleen Van Der Berg
Active since Feb 2014
2
Reviews
0
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Reviews
2 reviews19 months ago
Worst Service from FORD AMANZIMTOTI - HatfieldGroup
The worst experience we have ever had with a dealership. Bought a vehicle second-hand. Various items failed their checklist. Wiper blades, bumper and fender arch not lining up and loose. Brake pads that need replacing to name a few. Stone chips all over the vehicle that we were told would be touched up. The bonnet had the worst stone chips and we paid toward having the bonnet resprayed and VPS app**** to the bonnet. The sales person we were dealing with left and the new sales person and manager are refusing to replace and repair the list of items we have asked about. I would not recommend anyone buy a vehicle from this branch. Their service to their clients is appauling. Our vehicle is still with them as I refuse to collect it until the brake pads, bumper, fender arch, wind coming in through the passenger side door, roof lining has water mark on passenger side and not put back correctly. We are being told this is due to the sound system that was fitted prior to us purchaing it. So the water mark just majically appreared. They have replaced the wiper blades and repaired the voltage outlet. How very kind of them. I hope this review is a warning to all future buyers out there.
0 replies
123 months ago
Online Shopping - No Delivery after 10 Days
I placed an online order for a table and 4 chairs on the 23/02/2016. Orders are supposed to be delivered within 5-7 working days. I was told I would receive my order on the 5/03/2016 but surprise, I did not. I have made numerous calls to the customer care help line only to be told it is still waiting to be dispatched. The courier people are still waiting for the order to pick up. No one can tell me when or even if I will be getting my order. <br> This is not a joke 10 days for a local delivery. I live 20 - 30 minutes out of Durban CBD. I have ordered stuff from as far a Cape Town and get it within 3 working days. <br> <br> There is a lack of customer service and satisfaction where Mr Price Home online store is concerned. I will never order anything online from them again.
75 replies
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