Active since Mar 2014
Never, but NEVER fall for Kreepy's Bull Shark. The biggest rubbish on the market. Complaints are simply swept under the carpet while is is obviously a design problem.
In general service is really way below average. However, I need to commend Hannelie Stander for always replying to emails even the topic does not relate to her area of responsibilty. She is a real ASSET to this company and might one day be lost to greener pastures.
I Settled my AVAF account ( ********** 9) on 20th Jan 19 as per the settlement quote received. Since then I have been frustrated by HOPELESS call centre agents (0860 669 669 and 0861 22 2272) who each has a different version of the correct procedure to obtain a simple Paid Up Letter. This is totally unacceptable and beyond pathetic.
On Thursday 12th March 2015 we embarked from Pretoria to Durban. The following Ticket Numbers have reference:<br> <br> ? 1203150339RE024 <br> <br> ? 1293150339XP718 <br> <br> At the Heidelberg weighbridge later the same evening, the Intercape coach (ICG154GP) was found to be OVERLOADED and thus pulled off with a consequent and unacceptable delay - we arrived in Durban at 08h10 on 13th March 2015 and not 05h40.<br> <br> The most unacceptable elements of this interrupted journey amount to the following:<br> <br> 1. After being pulled off at the above weighbridge, 4 tourists were diplomatically ushered off to an Africa People Mover coach by your staff, leaving the remainder of passengers guessing why they were being discriminated against. There was no communication and transparency.<br> <br> 2. Later (after approximately 2 hours), a clearly marked Intercape midi bus (Toyota Quantum) arrived and a selected and pre identified group of black passengers (that boarded at Johannesburg) were directed to this coach. This was perceived to be pre arranged and looked suspicious since an unknown passenger appeared to be in charge of this exercise - Intercape staff at no stage took charge of the group
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