RD
Riaan P
Active since Mar 2014
5
Reviews
0
Industries
Reviews
5 reviews24 months ago
Let us wait on Builders Warehouse till "Thy Kingdom Come"
WOW! Builders Warehouse! You have really slipped up, and it is absolutely PATHETIC! I ordered AND paid for a battery online on 29/03. At the time, it showed as "in stock" on your portal. Just after YOU got MY money, I received a call from your Centurion store with the sad PATHETIC story of "they don't have stock to send me, they counted it wrong, there is NO stock". I opted to wait for the stock to come in and then be delivered. I MEAN, what else would you have me do?! So, fast forward to 12 April (the day I am supposed to receive delivery). I am now to wait the WHOLE day at home for this delivery, because why...you are still on the OLD pathetic system of customers having to set aside a WHOLE day to wait for a battery delivery because WHY...YOU ARE IN THE DARK AGES where you cannot even pinpoint a delivery time. So, here I am on a Friday, sitting around my house, waiting for your delivery. Then, at 17:28 on the Friday, your courier informs me via WhatsApp that his car was overheating, he was not going to make it for my delivery. A WHOLE DAY WASTED ON YOUR PATHETIC CHOICE IN A COURIER DELIVERY SERVICE. Now, today, we are on Saturday. After making some calls to your Centurion Branch and eventually getting hold of the courier, I am informed, half-heartedly, that the courier is at the mechanic (with my PAID FOR battery) and he is still hoping to make it for today before "10:00". So unprofessional. So "dark ages". What has happened to you Builders Warehouse? Spend BILLIONS on revamping stores but cannot give attention to the small detail of something like the delivery system to the end user?!?!?!?!
53 replies
41 months ago
Clicks is worse than DISCHEM and that's on a good day.
A company that does not deserve to get the lost clientele from the likes of Dischem because they are incompetent at their jobs and cannot run an online business properly. They advertise a 3 for 2 special (it is still advertised on their website as I type). I tried from Monday to Friday to buy the product but their website did not change the price to reflect the FOR 2 price but kept asking me the FOR 3 price in error. On Thursday I logged a call via their contact centre with Britney (who did not even give me a reference number, I had to search for help when I called in on Friday again). Then they conveniently shoved me over to Benevolent in the contact centre who was selling me a PATHETIC story of, the promotion ended, yesterday. (Conveniently the same day as I queried it after a week's frustration). Does not matter how many times I point out that the product is still advertised on the website as we speak, or that I have been battling since the start of the week, or that their online portal gives many problems (this is the second time this week on a different transaction), Benevolent just tried to treat me like I was wrong, I did not understand, I did not know how things work. Me, I am the problem. Not them, the company, the people that work there. YOU ARE PATHETIC. Not only the people I dealt with like Britney (no reference number) and Benevolent (making me feel like I am uneducated by asking me which part of the email he sent me I don't understand) but your WHOLE company in my eyes, just due to this....is P-A-T-H-E-T-I-C. You instantly convinced me to go back to Dischem after longer than a month starting to purchase through Clicks. Because, at least at Dischem, NOBODY has ever made me feel stupid for a product issue on THEIR side.
0 replies
42 months ago
Afrihosit has become EVEN WORSE than Eskom
Been a client of Afrihost for many years. Almost 4 years at my current address and the same at my previous. I have been without Openserv fibre since Saturday. Going for my 5th day. When you call for updates, they just act as the middleman and give feedback and then say, we will call you when we hear anything else, and you never hear back from that person you spoke to. Then I just call for updates again over, and over, and over. So sad to see that private companies are the same as state run companies. Can't give service, can't keep the service on, when it goes off, can't help you to get it back sooner than later. But excuses there are many. Always someone else. Nobody that takes ownership and runs with the issue to a point of a resolution. I have my job which I must do....why cant others do what they are paid to do. Currently I am paying for a service with Afrihost that I am not getting. And please note, on fibre, if I am off for just 1 hour out of 7 years...it is ONE HOUR TOO LONG!
0 replies
86 months ago
WORST WORKMANSHIP ON YOUR CAR - BEWARE!!!
Autovest Pretoria East is the WORST at what they do and they are NOT recommended at ALL!! They offer a job that will take 3 hours and after 5 hours, I'm still here. Then when I get my car back, the PDC no longer works. So they tell me to go to Renault and have a reset done. Renault says there is nothing to reset it was a bad installation. Then I went back to AutoVest Pretoria Eastl . They take my car back again to fix it, come out with my car only to find they have now disconnected my PDC completely. This company must keep to the times they state and their workmanship is the worst!
0 replies
88 months ago
Worst after sale service provider
Saddened and shocked by the atrocious after sale service rendered by Afrihost! My new line was installed by Bongani from Openserve with reference number B ********** 80 the first week of December 2018. By the same evening we had NO WORKING INTERET and we found, via help from your your technical call centre, that the router was faulty. Another TEMPORARY router OF MY OWN was set up in the meanwhile. The Afrihost agent stated someone would arrange to collect the faulty router and replace it. Today is a month later, Afrihost just silent on the matter!! Its like DEALING WITH A ROBOT. NO HUMAN LIFE IN EXISTENCE!!! I call the contact centre. Now I am informed that I must pay R99 (which is refundable) for YOUR PROVIDED faulty router to be collected, in order to have it replaced. PLEASE NOTE, THIS IS A NEW ACCOUNT AT A NEW PREMISES. YOU HAVE NOT SUPPLIED A FULLY WORKING CONTRACT BECAUSE YOUR ROUTER WAS FAULTY. YOU ARE IN BREACH OF A CONTACT. THIS IS YOUR OFFICIAL NOTICE OF BREACH OF YOUR CONTRACT. Kindly complete your initial installation by providing me with a working router as part of the contract that was applied for.
0 replies
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1 Star
5 (100%)