RV
Rudi H
Active since Mar 2014
2
Reviews
0
Industries
Reviews
2 reviews63 months ago
Poor service
Handed Sony amplifier with serial no. 6622105 to Rocket Industries on 7 September 2020 for repair. I paid a collection fee and deposit of R380.00. I collected the unit at their premises in Moreleta Park on 27 October as repaired and working and pay another R200.00. The amplifier was in the same condition as handed in during September and not working. I phoned the company the same day and complained about it. Rocket Industries collected the amplifier again on 26 November 2020. After numerous phone calls and excuses I went and collect the unit at their premises on 15 January 2021. The lady then promised to refund the R580.00 as the amplifier has not been repaired. It is the 8th February and no refund up to date. Every time I contact them I receive another promise of immediate payment. After six month the problem should have been solved by now.
0 replies
67 months ago
Unacceptable service from Justine.
We placed an online order with Justine on 31 July 2020. Parcel received on 4 August 2020 on invoice number 7316770. Value of order placed R645.30. Items on invoice not ordered included in invoice for R1279.74. Items not ordered were returned and signed for by Portia Moima on 20 August 2020. Portia or Justine is not responding on various e-mails sent to them since 4 August. More than 10 e-mails were sent without any response from Justine. On 22 August we paid the amount of R511.00 as calculated as our items ordered and received.Received a SMS today that the account is handed over to ITC BA for collection. There is no way to make contact with anybody at Justine to discuss the problem.
106 replies
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