MK
Manana K
Active since Apr 2014
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
Bad Customer Service
I relocated from Joburg to Durban after a 7-hour drive, only to find the apartment I rented through this agency dirty and unprepared. I dealt with Verni Pillay, who was efficient with paperwork until payment was made, but afterwards became dismissive and unhelpful. When I pointed out the dirt, her response was, “well people clean differently, if you’re the type that gets down on your knees to scrub you should go ahead and do so.” When I showed her the bathroom, she said, “it’s not like you are expecting the standard of a R50k suite in Umhlanga.” When I asked that no cleaning costs be deducted from my deposit if I left the unit in the same condition, she rep****, “well that would be a reflection on you.” So it is a reflection on me, but not on them when they deny obvious dirt? I was shocked and felt completely gaslit. On top of this, the unit was advertised as fibre-ready, which was the main reason I chose it since I work fully remote. After moving in I discovered there was no fibre at all. When I asked of the way forward, she brushed me off, saying, “your guess is as good as mine, other people just get wifi.” I had to manage the entire admin process myself and only had fibre installed on 19 September, almost 3 weeks later. During that time, I struggled with unstable internet, moving from café to café, falling behind on work, while Verni did nothing to correct the false advertising. Even beyond this, issues flagged in the move-in inspection from painting to a broken door have not been resolved. The overall experience has shown me that once they secure payment, there is no real care for tenants. I felt dismissed, left to manage problems that should never have existed, and made to feel like I was the unreasonable one for simply asking for what was advertised. I am writing this review 30 days after moving in, giving enough time to see if anything would be fixed. Sadly, nothing has been.
0 replies
52 months ago
Pathetic service
I'm frustrated by so many things as far as your service is concerned... I've been you customer for the past 3 years without a mere e-mail communication only to find out my plan has been terminated without me being aware. Trying to reinstate my cover after the dealership tells me I'm not covered for service Dolly and her team tell me I have to wait four months, which does not make sense because I am not a new customer. You know what would've been great? A reminder, an e-mail of a contract that apparently I was just supposed to remember from 3 years ago. It's even more frustrating that your employees confirmed that customers call frequently to complain about this and it frustrates them that nothing is done. They cannot explain the materiality of applying waiting periods to existing clients, all they can say is 'that's how we do business'. What a horrible experience
53 replies
122 months ago
Awesome App
So I downloaded the Discovery Health App a while ago and I never really used it, it was just one of the many apps on my device.<br> <br> Today I decided to log in and explore just out of curiosity. <br> <br> The app is user friendly and very informative!<br> <br> Well done Discovery!!! :-)
75 replies
136 months ago
Where is my order??!!!
I wrote \So I placed an order and made my payment in full on the 22nd of December 2014. I didn't hear anything from Homechoice until about a week ago when a man calls and says he will deliver half of what I have ordered. When I ask when the rest will be delivered
77 replies
136 months ago
I'm waiting for my order!
So I placed an order and made my payment in full on the 22nd of December 2014. I didn't hear anything from Homechoice until about a week ago when a man calls and says he will deliver half of what I have ordered. When I ask when the rest will be delivered, he says he doesn't know. How can I wait for more than a month for a delivery and finally when it comes it comes in bits and pieces. Its even more irritating because nobody even calls to apologize or explain reasons for delay. I called the call center 3 times and everytime an agent says I should be hearing from the dispatch people in about a week, clearly a week is longer than I know it to be!<br> <br> This is my first and very last time using this supplier and I wouldn't recommend it to anyone. Poor service delivery!!!! So, the wait continues...ugh!
77 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)