JM
James M
Active since Apr 2014
116
Reviews
0
Industries
Reviews
116 reviews1 month ago
Not taking responsibility....
I wonder how many FNB customers do not get their takealot eBucks without realizing it... I purchased items from Takealot on 15 January 2026 (on “bigFNBday”), the order was split into 2 separate orders because of delivery times, but both orders were placed on 15 January 2026, using my FNB credit Card, and earn eBucks selected (confirmed because the normal eBucks for Orders **********19 and **********21 were allocated on 20 January 2026). The total for all items purchased on 15 January 2026 that had the “bigFNBday” banner was R5125, (I even took screenshots of all items on the Takealot website showing the “bigFNBday” banner) I am on Level 5 for eBucks, and I am a TakealotMore subscriber, meaning I should receive 30% (on up to R5000) back in eBucks for “bigFNBday” purchases on 15 January 2026. This would be eB150000 that is supposed to be allocated for the orders placed on 15 January 2026, but instead I was only allocated eB8034. According to FNB some items were not part of the bigFNBday campaign, and takealot made a mistake with the banners on the items...and there is nothing they can do (I supp**** them with screenshots of all the items with the bigFNB banner on the takealot website...) I bought items on takealot only because I was supposed to receive 30% back in e-bucks, now because of takealot's mistake I am paying full price for the items and not getting my FNB benefits. I wonder how many other FNB customers do not get their eBucks without realizing it..
53 replies
1 month ago
FNB ******!
I wonder how many FNB customers do not get their takealot eBucks without realizing it... I purchased items from Takealot on 15 January 2026 (on “bigFNBday”), the order was split into 2 separate orders because of delivery times, but both orders were placed on 15 January 2026, using my FNB credit Card, and earn eBucks selected (confirmed because the normal eBucks for Orders **********19 and **********21 were allocated on 20 January 2026). The total for all items purchased on 15 January 2026 that had the “bigFNBday” banner was R5125, (I even took screenshots of all items on the Takealot website showing the “bigFNBday” banner) I am on Level 5 for eBucks, and I am a TakealotMore subscriber, meaning I should receive 30% (on up to R5000) back in eBucks for “bigFNBday” purchases on 15 January 2026. This would be eB150000 that is supposed to be allocated for the orders placed on 15 January 2026, but instead I was only allocated eB8034. According to FNB some items were not part of the bigFNBday campaign, and takealot made a mistake with the banners on the items...and there is nothing they can do (I supp**** them with screenshots of all the items with the bigFNB banner on the takealot website...) I bought items on takealot only because I was supposed to receive 30% back in e-bucks, now because of takealot's mistake I am paying full price for the items and not getting my FNB benefits. I wonder how many other FNB customers do not get their eBucks without realizing it..
53 replies
1 month ago
Pathetic FNB!
I wonder how many FNB customers do not get their takealot eBucks without realizing it... I purchased items from Takealot on 15 January 2026 (on “bigFNBday”), the order was split into 2 separate orders because of delivery times, but both orders were placed on 15 January 2026, using my FNB credit Card, and earn eBucks selected (confirmed because the normal eBucks for Orders **********19 and **********21 were allocated on 20 January 2026). The total for all items purchased on 15 January 2026 that had the “bigFNBday” banner was R5125, (I even took screenshots of all items on the Takealot website showing the “bigFNBday” banner) I am on Level 5 for eBucks, and I am a TakealotMore subscriber, meaning I should receive 30% (on up to R5000) back in eBucks for “bigFNBday” purchases on 15 January 2026. This would be eB150000 that is supposed to be allocated for the orders placed on 15 January 2026, but instead I was only allocated eB8034. According to FNB some items were not part of the bigFNBday campaign, and takealot made a mistake with the banners on the items...and there is nothing they can do (I supp**** them with screenshots of all the items with the bigFNB banner on the takealot website...) I bought items on takealot only because I was supposed to receive 30% back in e-bucks, now because of takealot's mistake I am paying full price for the items and not getting my FNB benefits. I wonder how many other FNB customers do not get their eBucks without realizing it...
53 replies
1 month ago
Takealot - bigFNBday mess-up!
I wonder how many FNB customers do not get their takealot eBucks without realizing it... I purchased items from Takealot on 15 January 2026 (on “bigFNBday”), the order was split into 2 separate orders because of delivery times, but both orders were placed on 15 January 2026, using my FNB credit Card, and earn eBucks selected (confirmed because the normal eBucks for Orders **********19 and **********21 were allocated on 20 January 2026). The total for all items purchased on 15 January 2026 that had the “bigFNBday” banner was R5125, (I even took screenshots of all items on the Takealot website showing the “bigFNBday” banner) I am on Level 5 for eBucks, and I am a TakealotMore subscriber, meaning I should receive 30% (on up to R5000) back in eBucks for “bigFNBday” purchases on 15 January 2026. This would be eB150000 that is supposed to be allocated for the orders placed on 15 January 2026, but instead I was only allocated eB8034. According to FNB some items were not part of the bigFNBday campaign, and takealot made a mistake with the banners on the items...and there is nothing they can do (I supp**** them with screenshots of all the items with the bigFNB banner on the takealot website...) I bought items on takealot only because I was supposed to receive 30% back in e-bucks, now because of takealot's mistake I am paying full price for the items and not getting my FNB benefits. I wonder how many other FNB customers do not get their eBucks without realizing it...
0 replies
1 month ago
Incompetence at its best!
I wonder how many FNB customers do not get their eBucks without realizing it... I purchased items from Takealot on 15 January 2026 (on “bigFNBday”), the order was split into 2 separate orders because of delivery times, but both orders were placed on 15 January 2026, using my FNB credit Card, and earn eBucks selected (confirmed because the normal eBucks for Orders **********19 and **********21 were allocated on 20 January 2026). The total for all items purchased on 15 January 2026 that had the “bigFNBday” banner was R5125, (I even took screenshots of all items on the Takealot website showing the “bigFNBday” banner) I am on Level 5 for eBucks, and I am a TakealotMore subscriber, meaning I should receive 30% (on up to R5000) back in eBucks for “bigFNBday” purchases on 15 January 2026. This would be eB150000 that is supposed to be allocated for the orders placed on 15 January 2026, but instead I was only allocated eB8034. This is the second time that FNB did not allocate eBucks according to their own “rules”, and it is pathetic that your eBucks team cannot implement a basic rewards system without messing it up completely! I was only allocated my eBucks for December after coming to HelloPeter, the agents on the secure chat and banking Suite came up with every pathetic excuse they could to try and justify why I did not get my eBucks. I decided not to purchase anything on the February "bigFNBday" because FNB do not allocate the eBucks correctly and I have to waste my time to fight to get the eBucks allocated. Now I am told that FNB cannot confirm which item was part of the bigFNBday campaign, after I supp**** them with screenshots of all the items with the bigFNB banner on the takealot website...how can we trust FNB with our money if they are to *********** to implement an eBucks campaign successfully!!! I wonder how many other FNB customers do not get their eBucks without realizing it...
53 replies
2 months ago
I wonder how many FNB customers do not get their eBucks without realizing it...
I wonder how many FNB customers do not get their eBucks without realizing it... I purchased items from Takealot on 15 January 2026 (on “bigFNBday”), the order was split into 2 separate orders because of delivery times, but both orders were placed on 15 January 2026, using my FNB credit Card, and earn eBucks selected (confirmed because the normal eBucks for Orders **********19 and **********21 were allocated on 20 January 2026). The total for all items purchased on 15 January 2026 that had the “bigFNBday” banner was R5125, (I even took screenshots of all items on the Takealot website showing the “bigFNBday” banner) I am on Level 5 for eBucks, and I am a TakealotMore subscriber, meaning I should receive 30% (on up to R5000) back in eBucks for “bigFNBday” purchases on 15 January 2026. This would be eB150000 that is supposed to be allocated for the orders placed on 15 January 2026, but instead I was only allocated eB8034. This is the second time that FNB did not allocate eBucks according to their own “rules”, and it is pathetic that your eBucks team cannot implement a basic rewards system without messing it up completely! I was only allocated my eBucks for December after coming to HelloPeter, the agents on the secure chat and banking Suite came up with every pathetic excuse they could to try and justify why I did not get my eBucks. I decided not to purchase anything on the February "bigFNBday" because FNB do not allocate the eBucks correctly and I have to waste my time to fight to get the eBucks allocated. Now I am told that FNB cannot confirm which item was part of the bigFNBday campaign, after I supp**** them with screenshots of all the items with the bigFNB banner on the takealot website...how can we trust FNB with our money if they are to *********** to implement an eBucks campaign successfully!!! I wonder how many other FNB customers do not get their eBucks without realizing it...
53 replies
2 months ago
I wonder how many FNB customers do not get their eBucks without realizing it...
I purchased items from Takealot on 15 January 2026 (on “bigFNBday”), the order was split into 2 separate orders because of delivery times, but both orders were placed on 15 January 2026, using my FNB credit Card, and earn eBucks selected (confirmed because the normal eBucks for Orders 201535119 and 201535521 were allocated on 20 January 2026). The total for all items purchased on 15 January 2026 that had the “bigFNBday” banner was R5125, (I even took screenshots of all items on the Takealot website showing the “bigFNBday” banner) I am on Level 5 for eBucks, and I am a TakealotMore subscriber, meaning I should receive 30% (on up to R5000) back in eBucks for “bigFNBday” purchases on 15 January 2026. This would be eB150000 that is supposed to be allocated for the orders placed on 15 January 2026, but instead I was only allocated eB8034. This is the second time that FNB did not allocate eBucks according to their own “rules”, and it is pathetic that your eBucks team cannot implement a basic rewards system without messing it up completely! I was only allocated my eBucks for December after coming to HelloPeter, the agents on the secure chat and banking Suite came up with every pathetic excuse they could to try and justify why I did not get my eBucks. I decided not to purchase anything on the February "bigFNBday" because FNB do not allocate the eBucks correctly and I have to waste my time to fight to get the eBucks allocated. I wonder how many other FNB customers do not get their eBucks without realizing it...
53 replies
2 months ago
15 000 eBucks for Big FNB day and TakealotMore eBucks allocation not received
I cannot believe how *********** the staff at FNB/eBucks are... I purchased an Item from Takealot on FNB day, but I did not get my 15000 ebucks allocation for the order. I contacted ebucks and had to listen to a number of excuses why the order did not qualify for the 30% back in ebucks.... I am on level 5 earn with my eBucks - YES I am a TakealotMore subscriber - YES I used my FNB credit card - YES I provided my ID number and selected Earn eBucks at check-out - YES All the reasons they gave me why I did not receive the eBucks were invalid... ... According to the "rules" I should have earned an additional 30% on a maximum of R5000. I took screenshots of the item I purchased (on 16 December, with the FNB day banner showing on the Takealot website, I took a screenshot where I selected to earn ebucks, I confirmed on my ebucks statement that I earned my normal eBucks for the order (confirming that I used my CreditCard, and that I entered my ID to earn ebuck). Today the excuse why I did not receive the eBucks is because only purchases made on 15 December 2025 qualify. I informed the call centre lady that this is not what was advertised, and that the T&C's on the ebucks website specially list 15 and 16 December 2025. And that the screenshots with the FNB banner were taken on the 16th when the Big FNB day promo was still running. The order was placed on 16 December. The banners on the Takealot website showed 15 and 16 December, and even the T&C's on the eBucks website list 15 & 16 December 2025. I had to send the T&C's downloaded from the eBucks website because they are to *********** to investigate the query themselves. I first queried this on 29 January 2026, and only received excuses without any resolution. Check the T&C on your website before trying to lie to your customers...if you changed the dates for the campaign you should have updated the T&C ion your website and removed the Big FNB day banners on 16 December.
56 replies
2 months ago
No assistance from Discovery with *****ulent claim!
Received a claim on my Discovery medical aid from Clicks pharmacy ***amas, I've never even been to ***amas. I reported this to Discovery, and their response is that the Pharmacy conformed it is a legitimate claim... How on earth do Discovery side with the Pharmacy after I (their client) reported this to them??? How lazy are the employees working for Discovery!
112 replies
2 months ago
Processing claims without verifying customers details:
Received a claim on my Discovery medical aid from Clicks pharmacy ***amas, I've never even been to ***amas, how can you process claims without verifying the customers details, this is *****!
0 replies
Review Distribution
5 Star
10 (8.620689655172415%)
4 Star
0 (0%)
3 Star
1 (0.8620689655172413%)
2 Star
14 (12.068965517241379%)
1 Star
91 (78.44827586206897%)