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Dorah M
Active since Apr 2014
6
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Reviews
6 reviews64 months ago
Msuthukazi Sue Kwatsha
I would like to say thank you to Msuthukazi Sue Kwatsha for assisting me and making me remain calm in a difficult situation. She confirmed my details and made sure that tow truck arrived and constantly checked on me if I was ok. This was a great customer service
61 replies
64 months ago
Appalling Customer Service Matrix
I have had matrix since 24/03/2018 to date. Last year my car battery was not lasting more than one day. I bought a new bigger battery and still nothing was helping, till the car was inspected by Toyota consultant and could confirm that my alarm system was not the cause to my battery not lasting. On Friday 08/01/2021 I called Matrix customer service and they tell me maybe the tracker needs an upgrade so it must be taken in at the Toyota dealer so they can send the Matric consultant to inspect the device then determine if its the cause of the battery not lasting. On Monday 11/01/2021 I have been calling since 8am and sending emails the whole day and there was no response. At 3pm I decide to go on the Matrix website and then I see there's a chat and I start chatting to Malapeng and she calls me saying she saw my case. She said I must call the Toyota Dealer and make an appointment. I call Toyota they said I can come anytime. I go back and tell her that they say I can bring my car anytime they open 06:30am - 5pm everyday. I ask her can they send the technician, she said they work from 8 - 4pm but she is the one who said I must first call Toyota when I get back to her she tells me they work 8 - 4pm. I asked her can they the technician arrive at 8am tomorrow 12/01/2021 , she tells me the consultant will call me. I think customer service of Maxtrix is really appalling and you call for so long and waste your airtime. One persons says you need an upgrade on the system and the other says your car must be checked first if tracker is causing the battery to go flat. The other thing I was shocked about was that Malapeng was adamant that their tracking system does not cause any battery to be depleted, I was like you have never even inspected my car yet you conclude and tell me that your system is not the cause of my battery to shut down. You must teach your consultants to stop acting like as if they are car technicians when they are not. They must not assume everyone car problems are the same. I am really disappointed, I been paying for 2 years and 10 month when I seek assistance from them for the first time, I get treated like this. This is totally unacceptable.
168 replies
66 months ago
Bad Service Delivery When it comes to Claiming from MiWay Insurance
Let met tell you a story of how pathetic and undermining the process of claiming from MiWay Insurance is. I have been with this so called insurance company since 1/10/2017 which is approximately 3 years. I have never missed any payment and have consistently paid and I am on their Comprehensive Car Insurance. On the 01/11/2020 I had an accident early evening 19:25, it had rained very hard that day. I was panicking since this was the first time being in an accident. I called Miway Road assistance, thinking they will come to my rescue ASAP, mind you. I kept holding on the phone, then some one picked up. We talked and the phone got cut. I called again waiting on the line again using my own airtime. I eventually asked them to call me back no one did from road assistance. I called the emergency Miway Contact number, I spoke to some guy, told him that I had an accident and I felt unsafe where I was so I will ask assistance from the security people to escort me home because the car was drivable just that my windscreen was badly damaged and there was a small dent and scratches on the front bonnet of the car from the accident. I drove the car to my place that evening and parked it at the garage where I reside. In the morning 02/11/2020 I went to the police station to request for the accident report cover and get a case case number. I went online on MiWay app and filled in my claim and submitted all the pictures they wanted from the scene. I wrote on twitter (01/11/2020 - they took 16 hours to respond to me). I kept writing on twitter because they kept saying someone will call me as soon as possible but they took whole day to call me . They don't value loyal customers at all what they are good at doing is saying SORRY, thats their middle name. I eventually called them because I want to know about the progress of my claim, they never initiated calling me back updating me. I was there one who had to call them all the time. on 03/11/2020 I asked for an update again I was the one calling, they said they are waiting for the progress report do determine the damage of the car. The person responsible for my case told me the report will be ready on 04/11/2020 in the morning. on 04/11/2020 I called again and again wrote on twitter of what poor service delivery they have because they have given me zero feedback. Then a lady called me late on the afternoon ,she told me she will see why the assessment report has not been completed because it normally take 2 - 3 days ,then after the call I get an email : BOOM - "We wish to inform you that the damage sustained to your vehicle is of such nature and/or extent that it is considered uneconomical to repair. Your vehicle will be moved to our salvage yard in due course" I am asking myself, what type of profession is a person who inspect pictures from the scene and conclude without a shadow of doubt that my vehicle is ''uneconomical to repair". There has been not even one person from MiWay who came to my place of residence to inspect if the car is indeed ''uneconomical to repair" by physically inspecting the car and physically confirm this absurd statement which is unfounded. MiWay does not want to fix my car that's why they go around throwing big words that my car is ''uneconomical to repair". They have not even told me how much it would cost to fix my windscreen and the bonnet which according to them ''uneconomical to repair". I have not received any quotes from them showing me how much the windscreen and the bonnet would cost from different suppliers for them to conclude ''uneconomical to repair". I have paid for so many years and I am disgusted and feel ashamed to be called a MiWay client. MiWay was not there for me when I needed them the most on the day of the accident and again they are failing me as their valued customer of 3 years to fix my car. The only justice to this case is for MiWay to fix my car and improve on their customer service. I am now inconvenienced going to work because I trusted MiWay (coming from Momentum insurance for 4 year never claimed anything) this insurance company will help me in times of need. When I needed them the most they kept disappointing me over and over again. I am tired of insurance companies such as MiWay taking me for a ride, its all well when you paying every month but when you have to claim its a problem.
56 replies
98 months ago
UNAUTHORISED DEBIT ORDERS by NAEDO.
This is the second time they have tried to take money of my account. The problem is that i had to go reverse the debit order inside the bank an amount of R99. The second time they have changed the amount to R90. I cant get hold of this naedo people, even when you try to google their number. Please always check your bank statements carefully.
0 replies
104 months ago
Sim Swap Absa Cell Phone banking
I did a sim swap on my phone it's been more than 7 days and absa has not released the hold on my phone. I called the call center they said i must go to the branch and i went on 10 October to absa bank. I have been holding for 1 hour 15 min on the phone and no one picks up the phone to assist me. I have been a member for absa for more than 10 years. This is the thank you I get for just having to do a sim-swap. Absa suppose to have released this lock on my cell phone banking with 48 hours or 24 hours. It's been more than a week and I still can't get my cell phone banking to work. This is really unprofessional and unacceptable.
122 replies
116 months ago
Pragasen Fraud on my Bank Account Debit order of R99
<p>On the 30 September 2016 I got an SMS notification from my FNB bank account saying theres DEBit order payment for 99 rands by Pragasen. I'm so disgusted that i dont even know them but they think they can just deduct money off my account without my authorisation. Please be awere and always check your bank account for such SCAMS</p>
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)