LW
Lang W
Active since Jul 2011
17
Reviews
0
Industries
Reviews
17 reviews49 months ago
Inconvenience from bad planning
Bought a Kia Pegas from Kia Randburg Driver sun visor oddly had the courtesy mirror A persisting rattle developed early but I thought I would wait until the first service to get it sorted. Booked the service and notified them about the above issues. On collecting car after the service they said " no rattle found. They need more time. Please book car in again". Also " the sun visor mirrors are correct like that" Why the hell do you think I notified you about the problems. It was so you could schedule time and order any parts you require. I have never seen another car with the driver having the mirror at expense of the passenger. It's a LHD to RHD changeover oversight. I will now be insisting that the service manager himself come and drive with me seeing as though I have to make another trip to Kia.
0 replies
50 months ago
Can't answer simple query
Below is a copy of an email that yet again I can't even get a reply to within 9 days. 9 days Absa cannot give me a simple answer to a simple account query... This was a second query after they just kept referring me elsewhere and no one could give me a straight answer. "Good day, I have previously asked you to confirm something to me and been pushed from pillar to post: "go here, phone there, ask someone else, use the app" Just give me a damn answer please: My ID number is ******XX I have two notice accounts: -********* -********* Please tell me what the notice periods are on these accounts. Just an answer. No runaround. [ I am asking because the online banking seems to imply I can set it from 7 days to far into the future. And I am sure you will happily allow me to think I have given notice but then apply penalties] Thank you" Just give me a flipping answer
159 replies
51 months ago
Unsolicited Marketing to Clients
SMS received: "Absa: Don't miss out on the possibility of becoming a millionaire! R130 million estimated Powerball jackpot tonight. Play now on the Banking App or dial *120*2272# and you could be a millionaire. T&C apply. Auth FSP/NCRCP7: ABSA kindly stop sending unauthorised marketing to me. Furthermore, it's an offence to not include an opt out option.
53 replies
60 months ago
Credit Card application
My previous complaint: "ABSA is my own current bank. I apply online for a credit card and it doesn't give me options to choose from I get a call from a third party agent, on behalf of ABSA, asking for all my personal details again (not happy about that). Then she tells me she can only offer me the same single option that the website offered me and I have to go into the branch. I go into an Absa branch and they are not able to give me a credit card as they are 'locked out of the system due to an existing application on the system'. The branch calls the helpline who 'will put in a request to get it removed' which will take a few days. I go back to the branch a week later, and the system is still locked. Helpline tells the branch to phone this 3rd party and ask them(Market SA) to remove it from the system (seriously). We phone the given number a few times and no reply. I am advised to come back in a month and 'hopefully' it will be off the system and then they can help me. Seriously pathetic." They since called to rectify (kudos), and said they would have to initiate a CC account on the higher profile card and then they would downgrade it to what I want ('controlled by the system'). Since then: -I received two physical cards ('controlled by the system') around end March -In-app activation did not work because the app only listed the 'first' account -I gave up telephone activation after a long wait -I went in to the branch and ABSA bank itself was unable to activate either of the two cards they had given me ('controlled by the system'). -The bank agent then called the same help line, and after a 25 minute wait, put us on hold to "check something", then redirected the call to the fraud department (really?) -My follow up/ query/ complaint email to ****ha Mcneill on 1/4/21 was ignored -My subsequent follow up email to Melleney Lippert on 8/4/21, and then their action line on 9/4/21, was replied with ' ..referred back to the processing department...' [12/4/21] -On 15/4/21 I got an email that this had been referred to the Fraud department (!?) because apparently they are the appropriate department to resolve a problem with activating a card -I queried this and it was confirmed back that this was indeed correct After a month I have heard nothing back. So currently I have two cards, none of which can be activated by myself or the bank themselves; an account I cant use, and yet they are already taking off monthly charges. Kindly -Resolve this with some sort of priority so I can have one single functional account/ card as was requested. -Rescind any charges up to the point that I can actively use a credit card account. -Ensure there are no extra accounts and associated risks, linked to my name
53 replies
61 months ago
Good service
A very long overdue compliment from many years ago, but I should have written this sooner. They did a very professional installation. However, there were some glad panel sizing and fitment issues that I want entirely happy with. They noted that if I want entirely happy, they would correct it. They got a new panel, and installed it, promptly and professionally. I was largely impressed with their attitude of prioritised customer satisfaction.
0 replies
62 months ago
ABSA 'system' not service oriented
ABSA is my own current bank. I apply online for a credit card and it doesn't give me options to choose from I get a call from a third party agent, on behalf of ABSA, asKing for all my personal details again (not happy about that). Then she tells me she can only offer me the same single option that the website offered me and I have to go into the branch. I go into an Absa branch and they are not able to give me a credit card as they are 'locked out of the system due to an existing application on the system'. The branch calls the helpline who 'will put in a request to get it removed' which will take a few days. I go back to the branch a week later, and the system is still locked. Helpline tells the branch to phone this 3rd party and ask them(Market SA) to remove it from the system (seriously). We phone the given number a few times and no reply. I am advised to come back in a month and 'hopefully' it will be off the system and then they can help me. Seriously pathetic.
53 replies
97 months ago
No resolution
Kindly action this further than your standard PR response: https://www.hellopeter.com/absa/reviews/fraud-feedback- ********** much obliged
318 replies
98 months ago
Fraud Feedback
Getting pretty p***** off that I can never get good, prompt and useful help from ABSA by contacting them directly, and always resort to this... I received an sms of a fraudulant transaction done at Fruugo overseas, which I reported to ABSA. I also queried this with Fruugo directly, who said they had detected the suspicious transaction and reversed it from the buyer. ABSA fed back to me that 'no fraud had occurred, case closed' For a long time there has been a discrepancy between my actual and my available balances. Suspiciously similar to the fraud amount. Sadly, despite great technology, its impossible for me to see what makes up this 'uncleared' amount. (pretty unbelievable huh?) so I asked ABSA to confirm what amounts were included here and that it did not include the fraud amount. (ie does 'no fraud' mean: sorry for you sunshine, cut your losses, or does it mean the transaction no longer reflects on your account and it never will')' Apparently this is a lot to ask and I am still waiting for feedback
159 replies
106 months ago
Archaic Makro Online
<p>Placed an order for the first time on 21/7/17 with Makro Online. Quite taken aback to see they have a 21 day delivery time. Are we in the stone ages or something? It has now been 21 days plus 3 days and no notifications for delivery etc and still listed as 'order in progress'.</p> <p>Its pretty damn **** poor if you have such a ridiculously long lead time and still cant meet it. </p>
61 replies
106 months ago
ABSA Unsolicited Mail
<p>Out of the blue I receive an email from ABSA saying 'Thank you for signing up for eStatements' and they start sending me eStatements. I request that they cancel these which I had never signed up for in the first place and they then confirm they have cancelled it. I then receive another 'Thank you for signing up for eStatements' email and they start sending these unsolicited emails to me again. Now angry, I send to every known ABSA email address to cancel these damn emails and show me proof of where I requested this. No response to that email. I then send another request for cancellation. The eventual response is that I must now log in to internet banking and go through settings and cancel these myself.</p> <p> </p> <p>No... Really. No. YOU have signed me up for emails that I neither requested nor gave permission for. YOU sort it out. You spamming my email address with all my account and financial information risks my financial security. And no, 'securing' these documents with my ID number as a password does not constitute security. [Every doctor, government institution, service provider etc has my ID number]</p>
135 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
1 (5.882352941176471%)
2 Star
4 (23.529411764705884%)
1 Star
10 (58.8235294117647%)