MP
Malcolm P
Active since May 2014
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
ABSA a complete failure as a bank !
ABSA - Lies about getting back to customers and gives generic reply on Hellopeter giving the illusion they a business who respond to Hellopeter complaints they honestly don't my case reference number is C-66010525 i laid a complaint on the 7th March to date no reply they been sending me generic emails on the 11th March i received a generic email they will investigate and complaints will contact me on or before the 16th March but to my surprise i received a generic email today 13/03 that ABSA has closed my case wow ! no resolution no assistance ABSA has a debitorder email address you can reach out to if an unauthorised debit went off your account i sent through all my information for the reversal ABSA did not even bother to call or send an email the only time ABSA sent generic emails is when i raised it on Hellopeter and still they fool the audience by giving a generic reply not assisting customers instead Hellopeter will deem it as a business that replies and responds but they honestly don't they do nothing said nothing Instead i get 4 to 5 calls daily from ABSA on Vehicle insurance when i ask to be removed from that marketing calls they just persistent and call again when i tel the agent to please remove me they drop the call in my ear ABSA is really the most unprofessional and backward bank to bank with you cannot in trust this business to resolve anything instead they stick their head in the sand and hope the matter will go away !!! ABSA please stop with your generic replies phone the customer resolve the matter i sent through all my proof still you choose to ignore me.
53 replies
1 month ago
Lack of action from ABSA
Dear ABSA I am submitting this formal complaint regarding ABSA’s failure to attend to an urgent email I sent on [02/03/2026], which directly resulted in avoidable financial loss to me. On [02/03/2026], I emailed [Absa’s debitorder@absa.co.za] regarding an unauthorized debit order from Sanlam life that went off my account I cancelled the cover a month in advance and my debit order still went off my account Sanlam is fully aware not to have taken the premium from my account but failed to do so I have also tried to reverse the debit order via ABSA’s debit order process but any premiums higher than R500 you not able to reverse you need to email ABSA on debitorder@absa.co.za I followed that route but to no avail I even escalated the matter to ABSA complaints but to no avail they don’t call or return any emails dealing with ABSA is frustrating they never there for the customer . The matter required immediate action, and I fulfilled my responsibility by submitting all relevant information on time. Despite this, ABSA failed to respond, failed to act, and failed to provide any form of acknowledgment or assistance. This lack of service is unacceptable, especially considering the financial and operational implications for customers who rely on timely support. Due to ABSA’s inaction, I incurred a financial loss of R1003,51 on 02/03/2026 . This loss occurred solely because ABSA did not process or even acknowledge my communication.
53 replies
2 months ago
Sanlam life poor customer experience
It has been a complete nightmare having to deal with Sanlam life from trying to process a simple request of updating banking details. you feel as if you dealing with some failed government institution you hit a brick wall every time you try and resolve something, my biggest fear is that i have policies for my loved ones with Sanlam and i can honestly put my head on a block that in time of need when i or my loved ones need to claim they will run into issues. I simply requested a few months back for my banking details to be updated that was no easy process i was called the lady who spoke to me was very abrupt i comp**** completed all their forms and resubmitted back to Sanlam there auto response email advises a date they will reply back to you i submitted the request on the 30th Jan the auto replies advised they will only assist with my request on the 18th Feb i received a call on the 19th Feb from a service consultant assisting with the debit order changes i advise the agent my absa account will be closed they need to debit my FNB account on the 20th of Feb i was told sorry we can't do that only from next month its too late now, i was furious because i explained to the agent i was not late i submitted my response a month ago already.. i asked to cancel i was again referred back to the email address to cancel i requested cancellation on the 20th February the auto reply from Sanlam advised they will get back to me the 20th March I tried to raise my concern with there complaints email address no response calls no response if you lucky someone will respond a few months later I have never felt so defeated and frustrated dealing with an insurance company i think they lost the essence of good customer service they might be a big organization and not need my policy i am more than happy to cancel my cover really not a pleasant experience dealing with Sanlam
106 replies
5 months ago
Sanlam Indie a complete ****
Sanlam a complete **** ! Sanlam called me approximately 2 years ago to be specific Sanlam Indie and offered me a funeral policy i was happy to sign up and covered my family on the policy my premium coming out over R1000 per month. recently i changed banks and wished to update my banking details i sent an email on the 27th October 2025 and was told not to contact Sanlam Indie as all policies was converted to Marix Risk Solutions to date i was not able to get hold of Matrix solutions ??? i have no idea where my policy is if anything should happen to myself or family no one will have the slightest idea how to make a claim the Helloindie (Sanlam) group failed me as a consumer as i bought the policy from YOU when i needed guidance and help to change banking details and get an updated policy documented i was merely shifted to the side as if i no longer existed i paid my premium religously as a good consumer i made all effort to change my bank details as i changed banks but everyone at Sanlam looks the other way to administer a policy once the sale was written up i was forgotten as a customer Sad but so true to only way to resolve this matter is to reverse my debit order or dispute the premium and find an insurance company who prides themself in customer service.. its a complete nightmare dealing with Sanlam Indie or Matrix risk solutions i have no idea where my policy is its so frustrating.
106 replies
5 months ago
Old Mutal never there when you need them
Old Mutual is not in the business to make it easy for consumers :-( I have a Old Mutual Funeral policy for over 7 years and have been paying my policy religiously every month as a good customer should, i recently changed banks and taken a pro-active approach to update my banking details with Old Mutual but the nightmare of getting through to anyone who works at Old Mutual is a mammoth task you end up being number 51 in the queue or 71 or 21 and they advise an estimated wait time of 4 or 8 minutes before an agent attends to your call i end up exhausting my airtime holding on the line every time.. i further tested a theory by going onto the website and requesting a call back for a funeral policy entered my details and submitted within 1min i was called the sales consultant eager to right up a potential policy when i explained i needed help with change in bank details and an updated policy document i was then told i need to be transferred i held on the line for over 15min no help at all... i sent numerous emails to Old Mutual complaints till today no help.. its scary that so much trust is placed in Old Mutual to handle my policy and in a real time of need i am not even confident they will pay out if a simple request of updating bank details you can't get hold of anyone to make policy amendments but there is a big emphasis on writing up new policies.. Old Mutual please listen to your customers as well we ask was simple i followed all protocol but my customer experience is horrible.. i honestly won't advise consumers to sign up for the Funeral cover you will have a complete nightmare experience just getting assistance i am fed up.
53 replies
6 months ago
*********** McDonald's Florida Beacon Isle
Worst McDonald's in the Westrand, they operate as a cartel no consequence for any of the wrong doing as a customer you left frustrated and irratated in the drive thru they got my order wrong and didn't pack in items to rectify my mistake they offered me 4 nuggets and a kiddies juice for items not packed in and messing up a order from a regular to a large !!! I went to the store they laughed and were disoriented and were not willing to assist or rectify my mistake instead made me made and said they must call a manager but they where managers on duty ! Still have my slip for this mistake Today 04/10/2025 !! I order on Mr Delivery to the value of R563 and they pack the wrong order for the delivery guy they gave him 2 big mac meals he himself is confused and just said Florida McDonald's gave him the wrong order and asked me what must he do as if I must accept 2 big Mac's and I ordered food for a family of 5 !!! Geez McDonald's gets away with ****** poor service weak management i been done in 3 times and nothing ever happens no calls from management they take ur money mess up the order don't deliver the food give wrong orders and they jusy keep laughing all the way to the bank while a customer is left frustrated! McDonald's please train ur McDonald's staff especially your management team at Florida McDonald's they laugh and make you seem petty when you frustrated due to their staff mistakes when you get there the staff speak in vanac and say you taking chances I left there once so humiliated when they laughed and said they will give me a kiddies juice and 6 nuggets for the mistake but I had enough of this bully tactics this Florida McDonald's is *********** and always mess up an order you don't even want to deal with management they have no sympathy for ur frustration about their mess up !!! Yohhhh I feel like screaming they messed up an order now the damn delivery guy came here with 2 big mac meals I spent over R500 for my family wrong meal delivered tried calling McDonald's Florida they don't answer any calls!!!
0 replies
28 months ago
ABSA Vehicle finance double deduction Dec !!!
ABSA !!!! Vehicle Finance double debit December ABSA does not apply fair buisness practice for their consumers, i recieved an sms from absa in the beginning of December advising they will be collecting my vehicle finance premium earlier on the 13th at that point i was already upset as i had to make a plan te ensure i have sufficient funds so the debit can run. At that point i assumed absa was just trying to collect premium earlier so they don't have to hassle clients for non payments later on in the month as its the festive season but boom to my surprise ABSA debit my account again today 27th December 2023 !!!! With another vehicle finance premium my vehicle finance premium basically ran twice and absa collected x2 premiums the 13th & 27th Dec !! This is not fair to the consumer this was not communicated that customers would be double debited and absa is running a mockery as this impacts my other debit orders from running successfully as i won't have sufficient funds i didnt make provision for this ABSA is a joke seriously i want my money refunded this bank over charges on fees and is lazy on customer feedback and service!!! I want my money returned Regards Malcolm
129 replies
43 months ago
SPUR Clearwater
What a terrible experiance at the Clearwater Spur They experianced loadshedding 12pm on the 2nd Oct all staff stood around managers in black shirts didnt bother to inform patrons that there was an issue with the Generator The beyond burger out of stock the ****tails out of stock ! The food we did get cold and took time ! The waiter could have been clear there won't be a rib and wings combo after a long wait comes back with only ribs no wings ! Due to loadshedding if she could have commuicated that beforehand! It was a very unplesant 3 hours of long wait cold food it was the worst but the worst is u suffer such horrible customer experiance but come time to pay the bill you must fork out your hard earned cash for the poor service cold food food missing also i just believe management should not have stood around disengage.. we waited forever to get the bill nothing was worth it..
0 replies
53 months ago
ABSA - Poor service !
ABSA does not care about customer satisfaction ! Been sending ABSA countless emails that my credit card OTP pins and information is being sent to my spouses number and not my number.. you only get automatic replies or when someone calls you they sound worse confuse on how to resolve a matter of changing the cell number on the system to my number ! the buck was passed and i was advised to call absa i held on 43 min and never spoke to an operator due to frustration i hung up waiting for a consultant to answer ! ABSA is not customer centric ! there is never an issue to collect your debit order or interest when you owe the bank they very good at collecting money.. any other customer matter ag forget about it you will not receive service. really frustrated with this bank !
53 replies
66 months ago
Poor service, defect material, wrong stock or no stock !
I would like to express my dissatisfaction dealing with the CTM Northriding i have never felt so despondent as a customer and frustrated dealing with CTM i bought all my material from the Northriding ctm and spent close to 30k to redo my bathroom i thought this will be a smooth process once i receive all my material on delivery ! 1st issue - the wrong moonglow mirror was sent in my order after i asked the sales agent Mohale will you remember my order he said don't worry sir i remember your entire order while i was in the store ! Then the toilet seat had no *****s in the box ! I had to constantly call ctm northriding to help me it was as if no one really wanted to assist me it took more than 4 days to get help with the crews for the toilet seat eventually Mohale called me and said he will send a driver out with the *****s to fastened the toiled i recieved the *****s just to find out the *****s i was sent was *****s to fastened the toilet and not to fasten a seat this was disheartening had to call back asked for Mohale constantly he is busy and refused to take the call until the call was taken by a gentleman called Tsolani who was kind to help me and brought the correct *****s to fastened the seat. The final blow we hung the moon glow mirror just to find out it has a defect the lighting strip on the one side is extremely skew this was a frustrating period for me as a CTM customer and i really planned on doing my 2nd bathroom with ctm but with such poortl service not checking stock before sending it out and sending defect products i would rather not attempt going with ctm ever again. Once you pay your money and there is issues its as if u dealing with a brick wall ! There is no Joy dealing with ctm
0 replies
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18 (94.73684210526316%)