JZ
Jacques Z
Active since Jun 2014
5
Reviews
0
Industries
Reviews
5 reviews28 months ago
Poor customer Service
I upgrade one of my contract at Vodacom. On the 6 December 2023 I received the device. It was a present for my child,. On the 15 December I gave the present to him. On the evening of 22 December the screen just disfunction. On the morining of the 23 December 2023 I book it in at Vodaworld. The repair centrum said to me max one week for repiar because it is only a screen replacement. On 4 different dates I phone back and start to request a new deivce because it can not take so lnng, whreby they said its been refer for a new deivce. On the 08 Jan 2024 I tried to follow up but no success.. I went so far. to call more than 10 times and everytime all that they said is "Sir we refere it to the BACKROOM." On the 8 Jan 2024 I spoke again to Siabong and he saiys he will follow it up personally. If I dont have a answer on the 8 January 2024 at 16h00 I will cancel the contract., thats how far I are willing to go. Jacques 0825670638
186 replies
41 months ago
Poor servise
After about 3 years with Vodacom Fibre I cancel my line with Vodacom because at least weekly I must contact them to reconnect/restart my line, After I cancel my contract, the trouble started, The 30 day waiting period, now about every second day I must contact them to restart/reconnect me, and its takes every time about 15 minute to call in, 15 minutes to swith of the router and line and wait that everything is up and running. Its services is just poor
264 replies
68 months ago
Poor quality watches from Garmin
I brought a brand new watch (vivofit jr. 2 Marvel Avengers (Stretchy)) for my boy at Makro Wonderboom on the 15 December. During the national lock down the watch stop working in June. I took it in to Makro in August 2020 and ask the must repair or refund me. on the 21 September 2020, Makro sent me a qoute for R172 to replace the battery. Reference number from GARMIN is 102680 dd 15/03/2021. On the pamphlet it says that the battery life is about 2 years for the watch, but it kept only for 6 month. That's for me unacceptable that I must pay for a battery for the VIVOFIT watch only after 6 month. Secondly I book the watch in, in August 2020 but the quote date is 15/03/2021. Thats how professional are GARMIN. Please assist. ' Jacques Zeelie jezeelie@gmail.com
0 replies
119 months ago
POOR SERVICE FROM VODACOM CUSTOMER CARE
<p>In February 2016 I was in line for a cell phone upgrade. Initially I want to closed my account at went over to TELKOM because of the internet packages. During the confersation I said that I want to cancel my contract and move over to TELKOM. </p> <p> </p> <p>The member at Upgrades ask how they can keep me as n customer and I explain that I have no problem with the minutes that I received or the sms, BUT the DATA is a problem. He (Vodacom Upgrades) offers me then addisional to the contract a 1 GIG for 24 months extra, whereby I accept the new offer.</p> <p> </p> <p>I received the phone it I went good till JUNE. The 1 June 2016 I realised that the 1 gig exstra wasn't refleted on my account. I phone Customer Care and they ask I must give it another 24 hours. What I did.</p> <p> </p> <p>On the 2 June I phone again and inform Customer Care of my problem. Then the problem was like Vodacom say register and ESCALATE to been resolve. I gave them a week to solve it but never anybody come back and inform me of the status of the query. </p> <p> </p> <p>After a week I phone again and excauses start to been given like it take 21 day to solve a problem/query. Again I was patient and gave another 2 weeks to come back. On the 17 June I was tired to wait and listen to excauses and insist an answer. Everytime I request to speak to an SUPERVISOR and htey listen to my story and said they will come back in 24 hours. Till today not one of the 11 SUPERVISORS come back with an answer. </p> <p> </p> <p>On the 22 Jul I was called back for the first time by a lady called TIEMIE and during a conversation with UPGRADES it was confirm that the tape was found and the 1 GIG will be loaded on my account but it will take 4 hours. Ths never happen and I phone daily that it was so bad that when I phone VODACOM MESSAGE WAS THAT I REACH MY LIMIT CALLS TO CUSTOMER CARE.</p> <p> </p> <p>On the 29 June I went in to VODACOM CUSTOMER at VODAWORLD. There I was speak to a normal advisor and ask to speak to her SUPERVISOR, that was Mr Thato. He promise that my data will be loaded within a day . He also mentioned that their was a GIG PROMO loaded against my cell but it was never activated. But he promise to solve the problem.</p> <p> </p> <p>On the 1 or 2 June 2016, the problem wasn't solve and I ask to speak to his SUPERVISOR that was Mr Lionalle Moti, the Branch MAnager. At this stage I was so tired of promises that I said to Mr MOTI that Im not leaving Vodawolrd before my GIG is reflected on my cell.</p> <p> </p> <p>After 4 hours of waiting Mr Moti come and says that he going to load a GIG PROMO against my name but he will correct it immediatly. I ask him twice and says that there is already a GI PROMO against my name and he promise that he will fix the problem as well</p> <p> </p> <p>On the 15 June 2016, a sms coming through from my bank with the deduction of my vodacom account it it was R522 more because of the GIG Promo that was loaded against my name. </p> <p> </p> <p>I again phone and like VODACOM says excalte a QUERY that are 1- ********** 8059. On the 15 June this was happend.</p> <p> </p> <p>At this stage I'm really tired of the incapabillity of such a big organisation to fix a simple query that aren't yet fix. If Im correct going for my 18 years plus with Vodacom and this is the first time that this happend. The biggest concern is that everybody promisse that they will come back but so is Chrismas coming back each year. </p> <p> </p> <p>I will aprreciated if you can solve the problem please. </p>
53 replies
124 months ago
TICKET REFUND
On the 07/08/2015 I purchase a ticket from Cape Town to OR Thambo for my dad. The ticket was to the amount of R1290.00 already paid.<br> I understand that Skywise is not flying yet but I phone weekly for my refund and the message just keep saying that the Offices at OR Thambo will paid out your money within 7 days. But this 7 days is now almost 35 days.<br> <br> I phone weekly and only a voicemail answer the phone. Can you please confirm when and how will my money be paid back to me<br> <br> Thanks very much<br> <br>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)