CL
Caitlin L
Active since Jun 2014
19
Reviews
0
Industries
Reviews
19 reviews15 months ago
AVOID, AVOID, AVOID!!!
This is surely the WORST MEDICAL AID ever. If you value your sanity, STAY FAR AWAY form this bunch of *********** people. My husband was admitted to hospital in December from the Emergency Room, yet they refuse to pay for the Emergency Room visit and the hospital account that comes with it. MY HUSBAND COULD HARDLY BREATH AND HAD SEVERE CHEST PAIN AND NEEDED URGENT MEDICAL TREATMENT!!! He was so bad that they admitted him. Pneumonia had been suspected, and he was admitted to hospital for 4 days. Below is Medihelp's own words that ER visits will be covered if one is admitted: "The medical scheme will only consider benefits if the patient visits the facility as a result of an emergency/trauma as confirmed by the attending general practitioner, and is admitted to the hospital or if the patient receives a recognised medical procedure at the emergency facility." They have refused to pay this account, the managers are useless and uncaring, the staff just don't care. Medihelp does not care about their clients and my husband will now be canceling this useless medical aid. So basically you need urgent medical care and they can't be bothered to pay for it. This medical aid is overpriced and quite frankly a joke.
53 replies
17 months ago
USELESS AS EVER!!!
Why when I am so sick do I have to phone Discovery numerous times , wasting all my minutes and then having to buy airtime, to sort out claims for when my son WAS IN HOSPITAL that weren't paid or partially paid. There are over 3 claims that have had to be reassessed. But why is this my stress when your claims team can't read properly. THEN, I have a claim that was short paid by over 2k when I was admitted to hospital on 04/11/2024. And to top my day off, you rejected my PMB after my Physician sent the form, diagnosis codes and blood tests showing I have an issue but because of one test done when I was in the ER after being dehydrated and throwing up, you declined my application for Iron deficiency, which is making me hardly function daily and being so fatigued. Thanks a lot for the additional stress and for not doing your jobs properly.
142 replies
23 months ago
They don’t care if you die!
Discovery doesn’t care about PmB conditions that can kill you. They are refusing to pay my Epipen in full, yet last year they did. They want to pay a measly R250.00 out of R1100 it’s supposed to be paid in FULL it’s a PMB! I have auth numbers, the letter that says 2 epipens a year. I have been on the phone nearly an hour with no joy. If I die, what are you going to tell my children? This is utterly disgusting, Discovery!!!
106 replies
31 months ago
Falsified Ads
I saw a phone on your website which I wanted to do an early upgrade too, it was also in your pamphlet. When I eventually get to speak to an agent, after the call centre put down on me TWICE, I get told that it is an error and there is no such phone, yet you advertise it and I can order it online (which I can't do as I need help with an early upgrade). So you have ads that are falsified and incorrect. AVOID MTN, they are the worst.
0 replies
32 months ago
Avoid Discovery Medical aid
In July my husband needed to have a surgery done, which was not a planned procedure. He was in emergency on the Friday and the Saturday morning they decided they needed to operated. According to our gap cover, this all was supposed to be a PMB, and you should have settled it yet you refuse to pay the FULL doctors accounts. The doctors sent all required documents to you. Your staff even agreed that it was a pmb. Kidney stones! You are really full of s*** when it comes to claims and have given us nothing but a hard time. We will be terminating our memberships with you very soon. Sort this out ASAP!!!!
262 replies
42 months ago
Broken Shoes and no return allowed!
I purchased a pair of shoes at their Stikland outlet shop, the shoes didn’t even last 4 months and were only worn a few times, the sole came loose. The store refused to take the shoes back, I had the slip and box. Even the staff at your store say the stock there is sh**y! I was given the managers number and he does not answer. This goes against the CPA! I am very disappointed and angry at this. I have wasted money.
0 replies
43 months ago
Scammers!
Please stay away! The Dino Expo is a scammer. The show in Cape Town was postponed, we have been waiting since July 2022 to get a refund. Emailing them is useless. I am being ignored on Facebook Messenger, sometimes if they reply, as soon as you mention anything regarding your refund, they ignore you. They have ignored numerous messages from us. All I want is my money back.
0 replies
50 months ago
Denial of a surgery for a 4 year old-PMB declined
So, Discovery are more than happy to leave my four year old child with a scar on his face caused by trauma from a dog bite which is a PMB, and is an open wound. They are giving us nothing but grief and turning down an operation that will help the scar to stop contracting and causing further issues on his face. You are more than happy to take my money every month but when we need this surgery, you decline. You are such a heartless company.
106 replies
61 months ago
Horrific Service
Extremely poor service from Craig. Floors were not sealed properly and after a second time of his team coming out, and guess what, it’s still not right. He was supposed to fix a portion of flooring, but he denies that this was quoted on, when I have it on email, that the floor was supposed to get fixed and he did a site visit to quote and tested the flooring that needed repair and he even said how it would be repaired! He forgets what is supposed to be done. The filler that he used to fill gaps in the flooring, was horrible done and not even sanded down, looks a mess. Really disappointed in the service and workmanship that we have received. We have been inconvenienced for over a week, and he just doesn’t care. He refuses to come back and sort out the issues and has blocked me. Avoid using This company at all costs.
0 replies
69 months ago
Useless staff and customer service
So, last year my husband canceled a contract with you, BUT your useless staff have not done their job and the contract was never canceled. When we query it now, call center says we must email, my husband emails, receives an email back calling him the wrong name, then he responds, three weeks of silence from your company. Today he sent a follow up email, and he is still waiting to hear if the contract has been cancelled and when you will be refunding is for nearly a years worth of fees. Pathetic customer service
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
17 (89.47368421052632%)