KV
karin V
Active since Jun 2014
3
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0
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Reviews
3 reviews9 months ago
Ekurhuleni Benoni/Ombudsman
Good day, Ekurhuleni East Rand - Benoni Waste Bin - Been paying for 1 x bin for many years (3 Houses). July we are being billed for 6 Waste Bins - We have 1 bin signed for/in our possession. I have been sending mails for 3 weeks requesting feedback/answers - 2 weeks ago I was told that Waste Management is busy investigating (Mr Moela) the matter. In the meantime I have requested that the 5 additional bins be credited on my Account -- Was told by Ketha Shandu - "My suggestion is that you go ahead and pay for three waste bins. Once the outcome is known your account will be adjusted accordingly, failure to pay will results in credit control which I believe it’s something that must be avoided" --It is not legal to bill a person for something they didn't received/sign for. We do not need the additional 5 bins as they will not be used - As it is our Budgets are to the Bone. 15/07/2025 I submitted a Pic of our Bin as Tuesdays they empty our Bins - we (3 houses) after doing our own recycling still have empty space in our bin for 1.5 black bags. I have send 2 x mails to the Ombudsman last week - to assist with the matter - to date no feedback/reply on my mails. We have absolutely ZERO Customer Service delivery in SA
0 replies
32 months ago
Poor after sales service on faults reported
After Sales Service : Faulty Boot - Window handle replacement 29/07/2023 - Purchased a 2nd Hand Vehicle Cash - R125000.00 02/08/2023 - Took delivery of the vehicle Hardly any Admin went into this deal - it was straight forward - all paperwork was done with the Admin lady on 29/07/2023 Upon purchasing the vehicle 29/07/2023 I told the Sales Rep Brian that when I take delivery of said vehicle everything must be 100% as I am not coming back due to the distance - I stay over an hours drive from Zambezi - East Rand. Took delivery of vehicle 02/08/2023 - was told Window handle on order - will deliver it to me upon receipt. Boot Fault reported 03/08/2023 - was told by sales rep that he will check with technicians and previous owner - no further reply 16/08/2023 - I did a follow up - was told that the window handle arrived and I must book in the vehicle for technicians to check the boot and fit handle I said that they could collect the vehicle from me or alternatively arrange for it to be done at a dealer in Rhodesfield/Boksburg. I was told by Sales Rep Mr Riaan Marx (Used Car Manager) will communicate with me - today is the 25/08/2023 haven't had any feedback/telephone call/communication further. Had to take leave to take delivery of the vehicle on 02/08/2023 - due to it being dealer out of our range. PS - In all this I registered/Licensed the vehicle myself as arranged with Dealer, thought it was a good gesture as I reside in the East Rand then they don't have to send a driver all the way from Zambezi to Benoni to do said - Dealer charged me on my Invoice for R1450.00 Licensing/Registration of which it only cost R315.00 - only R315.00 was refunded, Please Clarify as to the balance of the amount?????? was told to take it further with the Ombuds man
0 replies
79 months ago
FNB Loans department bad service/inability to give answers on an error FNB made
Good evening, Would like to share my experience with FNB Loans dep. Applied for a loan all approved, sms received, money transferred into my Account. Used said funds following morning money was reversed. now i am indebted to FNB and they would like to issue a Section 129 for an error they made and nobody at FNB's able to tell me what the reason is for said. My entire account is" frozen", not able to effect any transactions. I Started investigating phoning the Loans department for the last week, Insufficient Call centre staff not being able to assist in giving me a reason/cutting calls/transferring me to another insufficient staff member for why reversal was made. No follow ups from FNB I as the customer have to do all the follow ups. When asked to speak to a Team Leader/Manager they are always in meetings. Today I spoke to Fiona and after she started investigating she phoned me back and said that she was also confused as she does not know what is going on herself. What to do???
210 replies
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