SC
Siraaj C
Active since Jun 2014
5
Reviews
0
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Reviews
5 reviews3 months ago
Poor Customer Service
On Saturday morning, at approximately 9:00 AM, I visited the Starbucks location within Checkers Sandton City, shortly after its opening. I extended a polite greeting to the barista and inquired about the availability of an iced beverage. My greeting was not reciprocated, and I was informed, in what I perceived as a rude manner, that the ice machine was still in the process of producing ice. I then asked for an estimated time of readiness, and I was advised to continue my shopping and return later. Approximately ten minutes later, I returned to the store and inquired if the ice machine was operational. I received another curt response stating, "the machine has no ice." I was so taken aback by the quality of service that I chose not to respond further and left the premises. Consequently, I will not be making any future purchases from this particular Starbucks location. Alternatively, if the establishment is unable to provide full service at 9am, perhaps opening at 10am.
0 replies
18 months ago
Naked has been awesome
Naked has been awesome. Best decision I made to change over to them since 2022. Tamia was professional and accommodated my requests to the very best of her ability. The Assessors could have been quicker, but there could have been delays behind the scenes that were out of their control. Overall, my claim was resolved efficiently, and I was updated every step of the way. I am even due to receiving my excess back after a third party claim
53 replies
45 months ago
Bianca Couch - Poor Quality
Bought a Bianca Modular couch set from Coricraft Umhlanga. Within 6 months, the stitching started to come loose. They sent an assessor who restitched it. After 2 months, the same stitch opened again. The same assessor returned and restitched the opening. After 2 weeks, the same stitch reopened. They are yet to return my call after leaving a message for a manager to call me. Shocking quality from Coricraft, expensive prices with cheap customer service and quality.
134 replies
55 months ago
Spec Savers Musgrave - Pathetic Service
The only reason why I went to this branch is due to location convenience since I relocated. This branch has no customer service at all. I broke the hinge on my spec savers frames and requested a new one in mid August 2021. The service consultant Kate at Musgrave offered me a generic frame which she showed us in a packet, one would obviously assume those frames had hinges! And I agreed to have these frames. Upon receiving the frames I realised that this generic frame does not fold because it has no hinges. I complained about these cheap frames and I then requested a direct replacement of my original frame of which they sourced and confirmed that Spec Savers Woodburn in Pietermaritzburg has stock in my presence. Woodburn confirmed they would keep that frame aside and send it to Musgrave. The arrangement would be that I leave my glasses once again with Musgrave, they will await the frames to be delivered from Woodburn and thereafter send my glasses and the replacement frame to Pavillion to put together. It is now 4 weeks later and I popped in the Musgrave store requesting feedback. The staff could not pick up any order under my name, they called Kate and then I get feedback stating that Woodburn did not have stock and they ordered my frames from the supplier. Does this store not know how to give feedback??? Or is this the truth? I was told before that the supplier has discontinued my frames so how is it possible now that the supplier has stock? If they ordered it, why could the staff not pick up my name? Furthermore, the staff said the manager will escalate and give me feedback on the 1st October. I did not receive any call as of yet. I have always received good service from Spec Savers in Pietermaritzburg but Musgrave has been a total disaster.
53 replies
57 months ago
Poor Service from Samsung Gateway
Poor service from Samsung Gateway. I bought the new Neo Qled QN90A tv and Q800t soundbar from the salesman Timothy Kisten. Timothy informed me that installation is free from their approved installers but if I want the soundbar mounted as well I might have to pay them something. When the installers came, they asked me if Samsung gave me a price of which I replied no. He then asked for R600! to mount a soundbar? When I queried this with Tim, he advised that sounds correct but was hesistant. Furthermore the installers did not connect things correctly with the soundbar to use the Q Symphony feature. They mounted the soundbar too close to the tv so we cannot hide the cables in the trunking. They have promised to return to fix this and I am still waiting.
159 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)