KD
Kajal D
Active since Jun 2014
3
Reviews
0
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Reviews
3 reviews53 months ago
Takealot values- Customer service??? What's that?!
This "business" needs to add customer service to their business model and values as a matter of urgency. Customer service does not exist and they do not care about customer retention. The 17000+ reviews on this site is a clear indication of this. I have been a long time user of this online service because of the convenience but after the incident with my last order I have changed my mind. Yes there was never a problem in the years I have used this service but all that doesn't matter now. All it takes is 1 bad experience. Because I've used them so many times before with no issue I decided to make a purchase just over R13000 on a tablet and cover. The order was delayed because the cover was not in stock and needed to be delivered to Durban ... OK no problem. I can wait. Then the order was shipped earlier than expected. Awesome, earlier is better! But then the **** hit the fan. The order was out for delivery on Friday 10 Dec but the app only showed that the cover was being delivered. Logged a fault on their useless online platform because the call centre is offline due to COVID (really? It's been almost 2 years now). Clearing this is just a tactic to allow for pathetic customer service. The feedback was that the tablet was somehow with another courier! What?! All these years, even if an order had 5 boxes for a single order, everything always moved together. Now suddenly a R13000 tablet is with some other courier, in Durban but not able to be delivered to me. That raised major red flags and my concern was thar it's been stolen but will be marked as delivered or being swooped out for a blacklisted device. For this issue I suggested that they send the IMEI for devices being shipped, yet there was no response in this regard. Once they located the device and identified it to be with another courier I was told it would take 2 to 3 days for it to be delivered. This baffles me because it may be with the wrong courier but how does it take so long if it's in Durban?! More red flags. Despite the feedback given the app tracking was never updated and showed the tablet out for delivery since Saturday 11 Dec so I arranged for someone to be at the delivery address so as to not miss it on Saturday and then on Sunday and then on Monday because the app was never updated. Apparently these people who work the online "customer service" platform do not see this as an inconvenience. Finally the order was delivered on Tuesday 14 December only to discover that the package was torn. I immediately opened the box and off course the geniuses that work in the packing department used an oversize box and 1 sheet of brown paper to secure a R13000 tablet. Again, no one at takealot sees this as a problem and suggested I return it if I'm not happy. I checked the IMEI number online and made sure it was not a blacklisted device before opening the box and confirming that the device started up. Thankfully all this was in order but that does not mean all the issues experienced with this order should be forgotten. Apparently this is exactly what was expected of me because despite requesting some form of compensation (takealot voucher) all I got was a suggestion to return it and a "we're sorry". It's clear customer retention is not a concern. I really hope these people realize that if they keep this up their business will crash. Unless they come to the party and issue me a R2500 voucher I will not be using this service any longer. I've included the email addresses I have access to, so hopefully this does not go ignore much like the 17000+ complaints on this platform. I'm sure the 5 star rating is from employees to try and boost their 2.7 rating. Their "executives" remain hidden from direct contact, clearly as an indication that they know they have no intention of having the best interest of their customers in mind. Disappointed to say the least.
0 replies
104 months ago
Unprofessional + Irresponsible = Pathetic service
I took my brand new car to have the windows tinted with anti Smash and grab film at Secure Tint and Signs owned by Rakesh and based in Mount Edgecombe. I drove off and noticed a rattle in the door panel. It sounded like something was loose inside the door panel. I called the owner and he said I should bring it back and they will check it out but insisted that they do not remove the door panel when they do the tint. When I went back the owner was not there but one of the workers showed me how they partially pull the door panel off so they can access the rest of the window. I called the owner and he said there is nothing they can do as they do not open the door panel. I took my car to the dealership service department where they opened the door panel and found the cover for a Stanley knife. The dealership contacted Rakesh from Secure Tint and Signs who still refused to take responsibility for the negligence of his workers. According to Rakesh they do not use Stately knives in their workshop. I wonder how they cut their tint if not with a Stanley knife..... I have had to since pay for the cost of having to sort out a problem that Secure Tint and Signs caused due to their negligence.
0 replies
104 months ago
VW finance hide behind email
I was the unfortunate victim of crime having to deal with the theft of my VW Polo. Thankfully the car was insured. The claim was processed efficiently as per the settlement letter from VW finance. Basically it had to be settled in full before 15 September so that I would not have to deal with incurring the installment for September. As I mentioned the claim was processed effiiciently by Santam and paid in full as per the requested amount and before the requested date as stipulated by VW Financial services, as it was actually paid on 30 August. Yet on 14 September I received a letter requesting for the September installment to be paid. This made no sense so I sent it to my insurer. Attempts to get hold of anyone at VW Financial services by Santam have been unsuccessful. I called the customer service centre 2 times today (22 September). The 1st attempt I was told that Colin from legal department is handling my account and they would transfer me. I was on hold for 10 minutes with no answer and not being directed back to the consultant that transfered me so I ended the call. On the 2nd call made I informed the consultant of the situation and all she could offer me was an email address. I told her I want to speak to a manager as this is not my problem and my name is being tarnished as my name has been flagged due to this supposed outstanding amount. She apologised and said that the other departments sent an email saying they are having a problem with their telephone lines. I find that strange as the 1st consultant I spoke to made no mention of this problem. She insisted there is no one to speak to which I find hard to believe as everyone has someone they report to. The unhelpful and incompetent consultant actually cut the call even when I asked for email address. So VW Financial services, please explain the terrible service on your part. Why is my account supposedly still outstanding? Why do I have to call a call centre to deal with such an urgent matter only to have to deal with such incompetent call centre consultants? Why has no one bothered to call me if this is such an issue? Why are emails not being responded to? Your bad service is tarnishing my name and credit. This needs your serious attention!
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