TW
Tarryn W
Active since Jul 2014
2
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Reviews
2 reviews37 months ago
Shocking Service from Computer Mania Stellenbosch
Have supported Computer Mania for years. Bought all my gaming laptops through them. Bought a smaller laptop just for university purposes at Stellenbosch Computer Mania. I specifically wanted something that would be sturdy. An MSI was HIGHLY recommended to me by a staff member due to its robust chassis. I decided to go with the laptop that was recommended by them. Within a week the back hinge was separating from the chassis. When I took it in, they were adamant that it had been dropped, when it had not. I had done research on MSI chassis and there are many problems with their durability. The laptop was taken in multiple times and different staff members decided on different solutions. Eventually I was told that nothing would be done. Disgusting service on the part of the person who recommended the laptop and appalling behavior by the other staff members who did know what to do. I am now sitting with a brand new laptop with a chassis that will break at some point and I will then have to pay to have an entire part replaced. I don't spend R10,000 on a laptop for that quality and that kind of service. Will no longer be supporting Computer Mania any longer.
0 replies
40 months ago
Cannot get in touch with anyone at the Matriculation Exemption Board
Absolutely disgusting service. Both your website and you phone lines indicate that you opened the 4th of January. I have been trying non-stop to speak to someone other than the automated response on the other end of the phone. It just rings. However, when I called now just after 4 PM there is a different response stating that your hours close at 4 PM. So why has no one answered any calls before then? I have spent since the morning of the 4th of Jan and until just after 4 PM today (the 6th) and have had no communication or responses. I have sent countless emails both using the supplied email address on the website, via my own email account, as well as the fields that can be filled in on the website in order to be contacted. I have spent 2 days "chatting" with the WhatsApp chat facility offered only to be replied to that I firstly my question was not understood and I should type in the word "agent" in order to be put in contact with an agent. I have 2 days worth of back and forth of: "Please note your question is unclear. Please rephrase your question, or if you prefer to be transferred to a call centre agent, please type the word AGENT. Customer service is our top priority. .". I type in the word "agent" and the only reply I keep receiving each time I type it in is : Thank you, We are connecting you to one of our agents to assist further ...". This is absolutely appalling service. It took less than 24 hrs to have my high school transcripts sent to from the school overseas and in MORE time than that I still have not been ale to speak to a person. I would like to say that I am surprised by this type of service however sadly I cannot say so. It is just the usual type of service and customer care we are receiving here in South Africa.
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1 Star
2 (100%)