PM
Paula M
Active since Jul 2014
5
Reviews
0
Industries
Reviews
5 reviews21 months ago
UNFAIR BILLING
I received notification to upgrade my WiFi contract on 11 May 2024. On 11 May I went to MTN at The Grove to upgrade. I was told I can only upgrade on 11 July. On 11 July I couldn't upgrade as I was on the road for work. I upgraded telephonically on 12 July. Got an allocated billing of R1198.85 because I failed to upgrade on 11 July. I am being charged this amount because I missed the renewal of my contract by one day. I don't think it is fair to charge a client because they couldn't upgrade immediately. What if the 11th was on a Sunday? I will not pay this money. MTN should have told me then to make sure I upgrade on the exact date.
0 replies
30 months ago
Faulty cable
I bought a HMDI to AVG cable from Kaysies on 28/10/2023. When I got home, I connected it only to find that it is not working. I tried to phone them the following Monday, the telephone number on the slip gave an error message. I took the cable to our IT department who confirmed that the cable is faulty. On Friday, 3/11/2023 I sent my husband to get a refund on the cable as I can't do anything with it. They refused to do so. Hence the cable is still in it's original packaging and I have the slip. It is unfair to sell faulty equipment. They did not even test it in front of me to see if it is working. I want my money back.
0 replies
53 months ago
Mondo is dishonest and pathetic with service deliverance
This is the second complaint I log on hello peter. Mondo does not have the decency to call me back. A MTN Wi-Fi contract was issued to me in July 2021 without me asking for it. They were supposed to upgrade my current contract. I returned the device within 7 days. Contract was eventually canceled on 26 Oct 2021, but I am getting billed for something I don't have. Numerous calls, for the last 3 weeks Mondo has been offline every time I phone them. No one calls you back. I need my account to be credited and they must stop billing me. The next step is to Carte Blance. Maybe they will have some success with the dishonest Mondo. Sick and tired of you
0 replies
53 months ago
Incompetent staff and poor service
During July 2021 I applied online to upgrade my mobile Wi-Fi router only to find out that a new contract was opened in my name, which I did not ask for. I only requested an upgrade on my current device. I returned the router back to MTN Key West within 7 days. I requested the contract to be canceled. After a long struggle, the contract was canceled on 26/10/2021. I am still being charged for this contract and was informed by MTN on 2/12/2021 that I am being charged for an early cancelation of the contract. I did not request a new contract. I phoned Mondo on the same day to have the credit passed to my account, the lady (Asepi) promised to call me back, no feedback yet. I called again and held on for over 15 minutes, no answer. I want my account to be rectified with immediate effect.
53 replies
78 months ago
Unacceptable service from FlySafair
We had flights booked for 23/11/2019, flight number FA264. On 22/11/2019 we did an online check-in. We arrived at the counter at 5:25, just to be informed that we are too late for our flight. There was still enough time to take in our luggage. We had to pay extra and was put on a standby flight. I have heard of a few incidents where this happened and it seems as if FlySafair over book their flights and then take the passangers who arrive first. I find this absolutely unacceptable. First time with FlySafair and definitely the last time. I will rather pay more next time to fly with another airline. Paula Meyer 0835868217
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)