SG
Sidwell G
Active since Jul 2014
2
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Reviews
2 reviews10 months ago
****MERS OF NOTE!!
If it was possible I would give them a zero. Avoid booking with this hotel. The people in this hotel are very ********* and *******. I made a booking and paid a deposit in April 2024 looking to enjoy a holiday with my family in Dec. To my shock when I arrived in the hotel I was told that my booking was cancelled without any warning and any request to cancel from my side. I was treated like a dog with my family after travelling from Jhb looking to enjoy a holiday with my family. On the day I arrived in Cape Town had to find alternative accommodation that was more expensive that I did not budget for. It seems like it is their practice to cancel bookings that are made early without warning because a lesser amount is paid when booking early in order to take late bookings where they can make more money. Greed seems to be their way of operating, putting profits above ethics. Unfortunately as history reveals such institutions don't last in the long run. What is even more shocking is that in spite of their evil practices, to this day they refuse to refund my deposit after numerous attempts. Instead a lady called Haizel who calls herself an assistant manager tried to convince me to make another booking so that my money remains with them. I'm in the process of taking legal action against this hotel as well as launching a complaint with the consumer commission. Avoid this hotel at all costs, very *********.
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Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)