IC
Island Club Hotel & Apartments
Unclaimed Business
IC
Island Club Hotel & Apartments
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Island Club Hotel & Apartments
Island Club Hotel & Apartments has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Island Club Hotel & Apartments across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceQG
Quintus G
1 reviews | Active since Jan 2020
27 Oct 2025, 16:52
Worst stay of my life
Here's a copy of my review I posted to Booking.com for SPECIFICALLY the apartments section, specifically apartments run by a man named Bash from Crystal Towers up the road: Without a doubt, the worst accommodation experience of my life. Arrived, told to get key at another hotel, key doesn't open door, deal with rude security, eventually get to room. The description was incorrect (I required 2 queen beds and was told both rooms have a queen on the booking), the linens still weren't changed nearly 2 hours after check-in time, and the entire apartment reeked of urine. Called the numbers on Booking.com and Google. The former blocked me as it was for a previous manager. The latter was for the hotel only, so they couldn't help. After help from a resident, I found out that the room is one of several managed by another hotel (Marriot Crystal Towers) where I collected the keys. It was managed in particular by a man named Bash. With no one to contact, I went back to Crystal Towers to find assistance. Of all people to arrive at reception, it happened to be bash. I politely told him that A) the apartment did not have 2 queen beds, 1 was two singles, obviously suggesting I got the wrong room B) the apartment still didnt have linens changed and C) it stunk of urine. Bash, the manager, pedantically asked me "didnt they already tell you that the linens weren't changed?". Why would telling me improve the situation. He then challenged me on the beds. I showed him the booking and explained it was incorrect, and this man smirked and said, "we dont even have queen sized. All our rooms have king beds. So what is the problem? Is the bed too big?". I would assume a man who made it into adulthood would have sense enough to clearly understand that's not what I was saying. He was still avoiding the questions of why the linens were now well over 2 hours late and why the room stunk like an airport urinal. I challenged him on his sarcasm, and he repeatedly interrupted me, telling me he wasn't when he obviously was. Only when I said I wanted to talk to his superiors did he leave to actually try and address my problems. He returned later and took us to see a new room. At a glance, it was fine, so we accepted. Now for this "superior" room that he was so proud of; The bathtub was dirty, the giant, unguarded window by the front door is busted (struggles to lock), one of our lamps was a 2point plug where the wall had a 3 point outlet and no adapter (had to find one on the fan in the closet) while the other lamp outright didnt work at all. The pipe cover on the sink was laying against the wall next to the sink, the shower had two bottles of shower gel and no shampoo, the dstv remote has the batteries taped and when you actually push the batteries in the entire face of the remote pops out. The sofa in the lounge was heavily stained, one of the lounge chairs had a super short leg leaving it wobbly, and the other chair cracked every time you dared sit on it and wobbled, too. There is blatantly ZERO care given to these apartments, throwaways for a quick buck by Crystal Towers who get away with it because the hotel department of Island Club has good reviews; despite apparently having nothing to do with the apartments section yet the booking.com name lists it as 1 entity. The security was rude and dismissive, and Bash, the maestro of this expensive, rotten, and ******* experience, thought it appropriate to be rude and sarcastic and even laughed at me as he walked away. Objectively the worst travel experience of my life, and I implore anybody reading this to stay FAR far away from the apartments at Island Club. I know this isn't an outlier situation either, as the resident I mentioned earlier mentioned that we are not the first people to have had poor experiences at the apartments. All this difficulty, nearly 3 hours of paid accommodation time lost, the trauma of being demeaned and my consolation was another ****py apartment and NOTHING else. My entire trip was ruined, a trip that my wife's best friend flew from Canada for. I'd be ashamed to call that place mine.
Helpful (0)
|Replies (0)QG
Quintus G
1 reviews | Active since Jan 2020
27 Oct 2025, 16:52
Worst stay of my life
Here's a copy of my review I posted to Booking.com for SPECIFICALLY the apartments section, specifically apartments run by a man named Bash from Crystal Towers up the road: Without a doubt, the worst accommodation experience of my life. Arrived, told to get key at another hotel, key doesn't open door, deal with rude security, eventually get to room. The description was incorrect (I required 2 queen beds and was told both rooms have a queen on the booking), the linens still weren't changed nearly 2 hours after check-in time, and the entire apartment reeked of urine. Called the numbers on Booking.com and Google. The former blocked me as it was for a previous manager. The latter was for the hotel only, so they couldn't help. After help from a resident, I found out that the room is one of several managed by another hotel (Marriot Crystal Towers) where I collected the keys. It was managed in particular by a man named Bash. With no one to contact, I went back to Crystal Towers to find assistance. Of all people to arrive at reception, it happened to be bash. I politely told him that A) the apartment did not have 2 queen beds, 1 was two singles, obviously suggesting I got the wrong room B) the apartment still didnt have linens changed and C) it stunk of urine. Bash, the manager, pedantically asked me "didnt they already tell you that the linens weren't changed?". Why would telling me improve the situation. He then challenged me on the beds. I showed him the booking and explained it was incorrect, and this man smirked and said, "we dont even have queen sized. All our rooms have king beds. So what is the problem? Is the bed too big?". I would assume a man who made it into adulthood would have sense enough to clearly understand that's not what I was saying. He was still avoiding the questions of why the linens were now well over 2 hours late and why the room stunk like an airport urinal. I challenged him on his sarcasm, and he repeatedly interrupted me, telling me he wasn't when he obviously was. Only when I said I wanted to talk to his superiors did he leave to actually try and address my problems. He returned later and took us to see a new room. At a glance, it was fine, so we accepted. Now for this "superior" room that he was so proud of; The bathtub was dirty, the giant, unguarded window by the front door is busted (struggles to lock), one of our lamps was a 2point plug where the wall had a 3 point outlet and no adapter (had to find one on the fan in the closet) while the other lamp outright didnt work at all. The pipe cover on the sink was laying against the wall next to the sink, the shower had two bottles of shower gel and no shampoo, the dstv remote has the batteries taped and when you actually push the batteries in the entire face of the remote pops out. The sofa in the lounge was heavily stained, one of the lounge chairs had a super short leg leaving it wobbly, and the other chair cracked every time you dared sit on it and wobbled, too. There is blatantly ZERO care given to these apartments, throwaways for a quick buck by Crystal Towers who get away with it because the hotel department of Island Club has good reviews; despite apparently having nothing to do with the apartments section yet the booking.com name lists it as 1 entity. The security was rude and dismissive, and Bash, the maestro of this expensive, rotten, and ******* experience, thought it appropriate to be rude and sarcastic and even laughed at me as he walked away. Objectively the worst travel experience of my life, and I implore anybody reading this to stay FAR far away from the apartments at Island Club. I know this isn't an outlier situation either, as the resident I mentioned earlier mentioned that we are not the first people to have had poor experiences at the apartments. All this difficulty, nearly 3 hours of paid accommodation time lost, the trauma of being demeaned and my consolation was another ****py apartment and NOTHING else. My entire trip was ruined, a trip that my wife's best friend flew from Canada for. I'd be ashamed to call that place mine.
0
Replies (0)NB
Natalie B
1 reviews | Active since Jan 2020
26 Jul 2025, 20:04
One of the best!
If you are looking for comfort and luxury when on holiday. This is the place to be! What a pleasant surprise. Such a beautiful place. Friendliest staff. Walking distance to Canal Walk and so safe! It was an absolute pleasure.
Helpful (0)
|Replies (0)NB
Natalie B
1 reviews | Active since Jan 2020
26 Jul 2025, 20:04
One of the best!
If you are looking for comfort and luxury when on holiday. This is the place to be! What a pleasant surprise. Such a beautiful place. Friendliest staff. Walking distance to Canal Walk and so safe! It was an absolute pleasure.
0
Replies (0)SG
Sidwell G
1 reviews | Active since Jan 2020
4 Jul 2025, 13:15
****MERS OF NOTE!!
If it was possible I would give them a zero. Avoid booking with this hotel. The people in this hotel are very ********* and *******. I made a booking and paid a deposit in April 2024 looking to enjoy a holiday with my family in Dec. To my shock when I arrived in the hotel I was told that my booking was cancelled without any warning and any request to cancel from my side. I was treated like a dog with my family after travelling from Jhb looking to enjoy a holiday with my family. On the day I arrived in Cape Town had to find alternative accommodation that was more expensive that I did not budget for. It seems like it is their practice to cancel bookings that are made early without warning because a lesser amount is paid when booking early in order to take late bookings where they can make more money. Greed seems to be their way of operating, putting profits above ethics. Unfortunately as history reveals such institutions don't last in the long run. What is even more shocking is that in spite of their evil practices, to this day they refuse to refund my deposit after numerous attempts. Instead a lady called Haizel who calls herself an assistant manager tried to convince me to make another booking so that my money remains with them. I'm in the process of taking legal action against this hotel as well as launching a complaint with the consumer commission. Avoid this hotel at all costs, very *********.
Helpful (0)
|Replies (0)SG
Sidwell G
1 reviews | Active since Jan 2020
4 Jul 2025, 13:15
****MERS OF NOTE!!
If it was possible I would give them a zero. Avoid booking with this hotel. The people in this hotel are very ********* and *******. I made a booking and paid a deposit in April 2024 looking to enjoy a holiday with my family in Dec. To my shock when I arrived in the hotel I was told that my booking was cancelled without any warning and any request to cancel from my side. I was treated like a dog with my family after travelling from Jhb looking to enjoy a holiday with my family. On the day I arrived in Cape Town had to find alternative accommodation that was more expensive that I did not budget for. It seems like it is their practice to cancel bookings that are made early without warning because a lesser amount is paid when booking early in order to take late bookings where they can make more money. Greed seems to be their way of operating, putting profits above ethics. Unfortunately as history reveals such institutions don't last in the long run. What is even more shocking is that in spite of their evil practices, to this day they refuse to refund my deposit after numerous attempts. Instead a lady called Haizel who calls herself an assistant manager tried to convince me to make another booking so that my money remains with them. I'm in the process of taking legal action against this hotel as well as launching a complaint with the consumer commission. Avoid this hotel at all costs, very *********.
0
Replies (0)DG
Donny G
1 reviews | Active since Jan 2020
9 Oct 2023, 10:08
I had a TERRIBLE stay! Wifi was nonexistent!!
The wifi was basically nonexistent. I was on a work trip, so not having wifi was an absolute nightmare. I got so behind on my emails! The bathroom was open with only a curtain, no door. The toilet leaked randomly twice during my four night stay. The room was mostly clean, but we eventually starting seeking some tiny insects even though we never opened any windows. The AC was fine, but that internet... our speed was (at best) 1.6Mbps!!! I could barely open my browser because they are so resource-intensive these days. Streaming was an absolute no-go. Wifi connection constantly dropped, too, yet I was getting about 3Mbps in the hallway...? It is a big place, but I do not care. Wifi is not something you can overlook these days.
Helpful (0)
|Replies (0)DG
Donny G
1 reviews | Active since Jan 2020
9 Oct 2023, 10:08
I had a TERRIBLE stay! Wifi was nonexistent!!
The wifi was basically nonexistent. I was on a work trip, so not having wifi was an absolute nightmare. I got so behind on my emails! The bathroom was open with only a curtain, no door. The toilet leaked randomly twice during my four night stay. The room was mostly clean, but we eventually starting seeking some tiny insects even though we never opened any windows. The AC was fine, but that internet... our speed was (at best) 1.6Mbps!!! I could barely open my browser because they are so resource-intensive these days. Streaming was an absolute no-go. Wifi connection constantly dropped, too, yet I was getting about 3Mbps in the hallway...? It is a big place, but I do not care. Wifi is not something you can overlook these days.
0
Replies (0)MM
Minnie M
1 reviews | Active since Jan 2020
20 Oct 2021, 23:52
215 La Savina Island Club
Island Club Is An Apartment For Women Abusers Which Shields Undocumented Nigeria’s At 215 La Savina Island Club . I Was Assaulted A Few Days Ago At Their Apartments It’s Totally Not Safe There
Helpful (0)
|Replies (0)TM
Tania M
1 reviews | Active since Jan 2020
28 Jul 2021, 10:14
AMAZING SERVICE
I have stayed at Island Club Hotel a few times over the last 5 months, and I have to say the service is just nothing short of exceptional. The staff are all friendly, the place is spacious, it's beautiful and it's right next to the mall. It's always a joy staying with these guys. Keep up the great work Island Club Hotel team.
Helpful (0)
|Replies (0)TM
Tania M
1 reviews | Active since Jan 2020
28 Jul 2021, 10:14
AMAZING SERVICE
I have stayed at Island Club Hotel a few times over the last 5 months, and I have to say the service is just nothing short of exceptional. The staff are all friendly, the place is spacious, it's beautiful and it's right next to the mall. It's always a joy staying with these guys. Keep up the great work Island Club Hotel team.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 May 2017, 14:28
Great Service and Great Food
<p>I would like to recommend booking at the Island Club Hotel Restant for any private functions.</p> <p>Not only was the food amazing but the service from Dale and Rene was simply outstanding , kind and helpful. </p> <p> </p> <p>Thanks to Dale and his team for makeing this a day to remenber :)</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 May 2017, 14:28
Great Service and Great Food
<p>I would like to recommend booking at the Island Club Hotel Restant for any private functions.</p> <p>Not only was the food amazing but the service from Dale and Rene was simply outstanding , kind and helpful. </p> <p> </p> <p>Thanks to Dale and his team for makeing this a day to remenber :)</p>
0
Replies (0)