YD
Yvette D
Active since Jul 2014
2
Reviews
0
Industries
Reviews
2 reviews57 months ago
Horrible, horrific after sales home repair service by Bosch & their Bosch CT Agent Electrocall
Horrible, very bad after sales Home appliance repair service by Bosch & Bosch CT Agent Electrocall Will not even give it a 1 star rating...Pathetic and utterly worst ever customer experience for after sales service. Electrocall as Bosch's CT agent are the worst company to deal with. Empty promises, lies, run around, incompetent lazy staff & technicians, no customer etiquette, dont know what they doing, poor attitude. Dishwasher not working at elderly parents place 70-80 years old. Called and confirmed that technician would come out to assess. Several calls later technician eventually pitched to assess with 15 minute notice given on call saying they he is in area that he is coming around, after requesting for prior arrangement. Technician checks and advises parts are damaged by mouse. Closes the bottom of unit and leaves and says will be contacted regarding parts to be ordered. Again, another few follow up, eventually quote given and parts paid. Another few follow ups and lies, no comms, week half later technician pitches....the same one. Mumbles about unit must be cleaned by us before he can fix anything and wants to leave immediately. Wants to leave with no work done, parts paid for by us and at hand. Back and forth with him, calls with admin office about this, lieing to me that she called and advised us to clean unit.... no proof of this anywhere, she eventually agrees to have him wait a short bit while we clean and do job. When relaying this to technician he refuses and says we are keeping him against his will. Cops arrive because of this, having no idea he called. Technician leaves and nothing fixed. Drives away with paid parts and terrible experience encountered. Now Bosch's agents, Electrocall, after calling them after incident, requests me to open under the unit to clean it. What service agent or company tells a customer to open and tamper with a device and then wont be held liable for tampering or something going wrong. This she confirmed with her manager and email would stipulate this. After this is done and cleaned, technician will come out to fix. When I received the email it stipulated that and that we should supply a fumigation certificate after cleaning and to be careful of wires.... Dont know how Bosch can use Electrocall as a reputable outsource after sales Bosch agent for Cape Town. All reviews for Electrocall are bad on google and disappointing that Bosch can affiliate with a company like this.Will not buy another Bosch appliance as a result and recommend no one to purchase as their after sales service are terrible to say the least. Dont ever use Electrocall.
53 replies
57 months ago
Horrible, very bad after sales Home appliance repair service by Bosch & Bosch CT Agent Electrocall
Will not even give it a 1 star rating...Pathetic and utterly worst ever customer experience for after sales service. Electrocall as Bosch's CT agent are the worst company to deal with. Empty promises, lies, run around, incompetent lazy staff & technicians, no customer etiquette, dont know what they doing, poor attitude. Dishwasher not working at elderly parents place 70-80 years old. Called and confirmed that technician would come out to assess. Several calls later technician eventually pitched to assess with 15 minute notice given on call saying they he is in area that he is coming around, after requesting for prior arrangement. Technician checks and advises parts are damaged by mouse. Closes the bottom of unit and leaves and says will be contacted regarding parts to be ordered. Again, another few follow up, eventually quote given and parts paid. Another few follow ups and lies, no comms, week half later technician pitches....the same one. Mumbles about unit must be cleaned by us before he can fix anything and wants to leave immediately. Wants to leave with no work done, parts paid for by us and at hand. Back and forth with him, calls with admin office about this, lieing to me that she called and advised us to clean unit.... no proof of this anywhere, she eventually agrees to have him wait a short bit while we clean and do job. When relaying this to technician he refuses and says we are keeping him against his will. Cops arrive because of this, having no idea he called. Technician leaves and nothing fixed. Drives away with paid parts and terrible experience encountered. Now Bosch's agents, Electrocall, after calling them after incident, requests me to open under the unit to clean it. What service agent or company tells a customer to open and tamper with a device and then wont be held liable for tampering or something going wrong. This she confirmed with her manager and email would stipulate this. After this is done and cleaned, technician will come out to fix. When I received the email it stipulated that and that we should supply a fumigation certificate after cleaning and to be careful of wires.... Dont know how Bosch can use Electrocall as a reputable outsource after sales Bosch agent for Cape Town. Will not buy another Bosch appliance as a result and recommend no one to purchase as their after sales service are terrible to say the least. Dont ever use Electrocall.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)