SV
Schalk W
Active since Jul 2014
62
Reviews
0
Industries
Reviews
62 reviews2 months ago
Cell C unable to provide invoices after 7 months – complete breakdown in billing compliance
I have been trying to obtain invoices from Cell C since August 2025. It is now seven months later, during provisional tax season, and I still do not have all the invoices I am legally entitled to. Despite: Multiple support tickets Numerous emails Screenshots and browser/app testing Phone calls (including dropped calls with no follow-up) Providing a full list of transactions requiring invoices Cell C has failed to resolve this. Their responses have been inconsistent and contradictory. At various points I was told: The invoice system is still “in development” Only the last 5 transactions are available (a system limitation) Invoices could be generated manually Then only two invoices were provided, despite many more being requested I was eventually told IT would “reprint” invoices, but no timelines were honoured. I set a clear 24-hour deadline for resolution after seven months of delays. That deadline was ignored, with no response at all. This is no longer a customer service issue, it is a failure to meet basic billing and legal obligations. Internal system limitations do not excuse withholding invoices for completed purchases. I am posting this publicly because all reasonable internal avenues have been exhausted. I am still simply requesting: All outstanding invoices for transactions already provided Proper closure of this matter At this stage, I cannot recommend Cell C to anyone who expects basic administrative competence or compliance.
327 replies
2 months ago
Only way to get a response from Absa seems to be public complaints
I’m extremely frustrated with the level of service and communication from Absa, and I’m posting this purely because it appears to be the only way to get attention or action. Two days ago, I received a call from Absa. The caller refused to explain the reason for the call unless I first verified my personal details. I repeatedly asked what the call was about before sharing sensitive information, but was told this was not possible. I then received an SMS instructing me to call a specific number. I did so. Yesterday, I was eventually told the matter related to an automatic debit order, which I requested to be removed. A case number was provided, and I was advised it would take 24 hours and that the matter had been escalated to the customer service centre, whom I should contact. Today, I called the customer service centre: • Navigated an extremely long and complicated automated menu • Reached the point where I requested a consultant • The call dropped I then drove home (about an hour), called again, got through to a consultant, waited on the line for around 10 minutes, and the call dropped again. I have also emailed Absa (including a named case manager) asking for assistance and clarity, and I’ve received no response. At this point, the pattern is clear: • Calls with no explanation • SMSes directing you elsewhere • Multiple case numbers • Endless call centre loops • Dropped calls • Emails ignored It genuinely feels like the only way to get any response from Absa is to post publicly. I’m not asking for special treatment, just clear communication, follow-through, and basic service. This experience has been unnecessarily time-consuming, stressful, and completely avoidable. I would appreciate urgent engagement from someone who can take ownership and resolve this properly.
112 replies
3 months ago
Absa ignoring written queries for over a month – unacceptable service
My hand is being forced to turn to this platform, and share my utter disappointment by the complete lack of response to a simple query. In mid-December, I emailed Absa querying insufficient funds charges on my account, asking only for clarity on what they related to. I received no response in over 6 weeks. In early January, I followed up. Still no response. I have since emailed again and raised this through formal complaint channels, and even escalated the matter to a named contact, yet I'm still being ignored. This is not a complex dispute. I’m simply asking for an explanation of charges on my own account. I'm posting this purely to get a response and proper closure, which I have been unable to obtain through Absa’s normal channels. I would appreciate urgent engagement from someone able to take ownership and resolve this matter.
168 replies
9 months ago
My Unfortunate Experience with Stitch Money and a ****** MacBook Pro
I am writing this review to share my deeply frustrating and disappointing experience with Stitch Money, a company whose ****** asset inadvertently became a significant burden for me. Earlier this year, I unknowingly purchased a MacBook Pro on Facebook Marketplace. There was absolutely no evidence at the time to suggest it was ******. It was only later, upon discovering it was MDM-locked, that I sadly realised I had acquired a ****** device belonging to Stitch Money. Acting in good faith, and with the intention of resolving the situation amicably, I immediately reached out to Stitch Money to facilitate the return of their property. My hope was to find a mutually beneficial solution that would see their device returned and help me recover the funds I had innocently spent on what turned out to be ****** goods. Unfortunately, my good intentions were met with what can only be described as selfish attempts to reclaim their device, with little to no interest in finding a fair resolution for all parties involved. To my dismay, Stitch Money has shown a complete disregard for my situation as an innocent purchaser. They have made no effort to address my financial loss or to assist in identifying the ******** who perpetrated this *****. Instead, their focus has been solely on the immediate return of their property, without any consideration for the distress and financial burden placed upon me. The most egregious aspect of this entire ordeal has been the conduct of their Security Director. This individual took it upon himself to email my employer, company-wide, making false claims about my possession of ****** property. This was an incredibly unprofessional and upsetting action that caused significant reputational risk and personal distress. What is even more concerning is that Stitch Money has made absolutely no effort to address or rectify his conduct, implicitly condoning such ********* behaviour. This entire experience has revealed a profound lack of professionalism and integrity within Stitch Money. Their unwillingness to engage constructively, their disregard for an innocent party, and their apparent condonation of highly inappropriate conduct by their senior staff are deeply troubling. I would caution anyone dealing with this company to be aware of their approach to customer and public relations, which, in my experience, has been severely lacking.
0 replies
10 months ago
Did they block me?
Sending follow ups daily and no response from Discovery Bank. I suspect they may have blocked my contact details.
0 replies
10 months ago
Aiding & Abetting ******** Activity
I reported a ***** case to my bank (Discovery Bank) almost 3 months ago, which had to raise the matter with Absa, the bank of the *****ster. I only received feedback last week from my bank, saying that Absa has spoken with their client (********), who stated the goods were delivered. THE GOODS WERE ******!!!! Despite doing my part to report the case and follow instructions, both of these institutions have failed to do theirs. The conduct of both Absa and Discovery Bank is aiding & abetting ******** activity, making it easy for people to commit ***** in South Africa and get away with it. I can't understand why these organisations have ***** divisions if they're going to be selective about which crimes they decide to solve.
53 replies
10 months ago
Aiding and Abetting ******** Activity
Another Discovery Bank dismal failure, folks. I had a quick look at their profile on this platform, and you'd think that for one of South Africa's biggest organisations, there would be some level of intellect and interest to deliver a better service than this. They have over 5,000 1-star reviews and only 340 5-star reviews. This is an insult to humanity as far as I'm concerned. The latest in my ***** case is that Discovery allegedly got feedback from Absa Bank, which spoke with the ******** who ****med me (Absa's client) and told Absa that the goods were delivered. Discovery Bank and Absa have decided to consider this matter closed, saying there is nothing they can do. I repeatedly highlighted that the device was ****** with supporting documentation!!! One of the largest FSPs in RSA is aiding and abetting ******** activity. I have asked for Absa's alleged feedback to be shared with me, as well as the phone call recording between myself and Discovery Bank when I reported this case and they have continued to ignore me.
106 replies
11 months ago
Best customer service in years
Best customer service in years. Logan was the only sales agent that made and effort to help me switch seamlessly from my previous ISP to Atomic. He made a suggestion that no one else did and is very knowledgeable about his company and product. I found his efforts personal and hope to inspire others to give Atomic and Logan a call if you are looking for a one of a kind customer experience.
53 replies
11 months ago
Discovery Bank - Utterly Pathetic Service and Complete Lack of Communication on ***** Case
I am writing this review to express my extreme disappointment and frustration with the handling of my ***** case by Discovery Bank. On June 5th, 2025 (this coming Thursday), it will mark two months since I initially reported the *****ulent incident, and I have received zero updates from the bank during this entire period. Despite numerous attempts to contact the ***** department via phone calls, where I was promised a resolution, nothing has been done. There has been absolutely no feedback, no progress updates, and I am left completely in the dark regarding the status of my case. I have also requested access to the phone call recordings, as proof of the promises made to resolve the matter, but this request has been completely ignored. I have sent countless emails (potentially dozens), and still, there are no updates. This lack of communication and inaction is utterly pathetic. I have been cheated out of an amount of money close to R40,000, and the bank is failing to take any meaningful action to resolve the situation. I feel completely powerless in dealing with this situation and the seemingly ineffective individuals responsible for handling my case. Based on my experience, I would strongly advise anyone considering Discovery Bank to steer as far and as clear as possible from this institution. My experience has been a nightmare.
212 replies
11 months ago
A lovely called me to apologise for the issues and offered me a full refund and a R200 credit
A lovely called me to apologise for the issues and offered me a full refund and a R200 credit. That was very sweet of her and sweet of her and it made up for all the struggles. Why it had to come to that I can' understand but the matter is resolved. If only the customer support staff was as good as this lady.
58 replies
Review Distribution
5 Star
7 (11.290322580645162%)
4 Star
1 (1.6129032258064515%)
3 Star
0 (0%)
2 Star
8 (12.903225806451612%)
1 Star
46 (74.19354838709677%)