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Mbalenhle S

Active since Jul 2014

3

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3 reviews

Refinery South Africa

3 months ago

Appalling service at Refinery KwaMnyandu Mall

I am soooo disappointed in the service I got from Refinery at KwaMnyandu Mall in Umlazi, Durban. I placed a laybye in March and I collected the laybye on 4 May, when collecting I advised the guy that was helping that I lost the slip, he didn't have any problem with that and asked for my ID, which I handed to him gladly. When I got home, the dress is now big so I decided that I will return it. When I got there on the 5th of May, the lady that was at the till remembered that I fitted the dress on the day of the laybye, She also remembered that I fitted a Large and it was too tight and I just took a XL and put it on laybye (this will show you that I am a regular customer at that store). She suggested that I exchange it, I told her that there is nothing I like at that moment. She said that I will get a voucher and she had to go and get her manager/ supervisor, whatever that Ayanda girl is. The Ayanda person came and told me to 'read' the return rules, if I don't have a slip of the laybye I cannot get a refund or a voucher, I have to do an exchange. So I asked her how was it possible to take out the laybye without the slip, she can still use my ID, she said NO. I asked for a reprint of the laybye slip and she said will NOT print the slip for me because that is *****. So, all of a sudden I am a customer that paid the day before and I am now there to do *****. Ayanda said that she will not give me the voucher or a refund, meaning that I have to exchange even though I saw nothing to exchange to at that store on that day. I asked where can I complain and she said she will give me her Area Manager's number, with great sarcasm. I asked for her name and she was just plain rude and did even care and had a stinking attitude. I still have that dress in my car boot, I am very angry about this.

0 replies

78 months ago

Terrible customer experience

Terrible service from the call centre and the collections department. I had an agreement with them that the debit date will be at the last day of the month and they debited my account on the 27th, we then had an agreement that I will make a manual payment but they keep debiting my bank account even after the agreement and they are constantly calling me to make payment while I am waiting for their investigation on the discount I was offered in December which was not applied on my account. A lady from the call centre Christina keeps promising she will call back after an investigation and all she calls back for is more payments!

1 reply

78 months ago

Freezing the account due to the CoronaVirus, rejected!!!

Gym Company, Mega City at Umlazi in Durban. It is with great disappointment that they refuse for me to freeze my account and want proof for it. My reason is that I cannot attend Gym at a time like this where we are highly advised about the CoronaVitus Pandemic and we have to be on Self Isolation. What kind of gym would want proof for that? I am very disappointed in them and I don't see myself continuing with them after they show that that they care less for us and our health as customers.

0 replies

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1 Star

3 (100%)

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