PV
Pano V
Active since Jul 2014
3
Reviews
0
Industries
Reviews
3 reviews10 months ago
THE WORST SERVICE FROM WHIRLPOOL/ KIC
I have recently required the services on our dishwasher which was not completing the cycles. I was referred to Shelly appliances who sent out the technician to assess the machine. He came on the 26th May. No quotation was given, no phone call all he did was change the PC board w ithout authorization from us. The following day he called and said he needed the invoice paid. R4520 was paid immediately as he said he needed to get parts they qould not release. Pop attached No parts were left at the house ! 2 days later the machine started doing the same thing. I called the call centre who contacted the technician, he came back the following day.. he then tested everything again, no error codes came up. Eventually he "changed the PC board " again, all of a sudden he left the "old" one which was supposedly new. You can see it's not new. This was done past Tuesday, and today Saturday it's not completing again. I would like a full refund of this payment. We will purchase a new machine. Which we would of made that decision had we been quoted initially. Please revert asap to get this matter resolved. ONCE AGAIN ….I WOULD LIKE EDGAR TO READ THIS BUT HE SEEMS TO NOT HAVE ANY CUSTOMER AFTERCARE SERVICE OR ANY CUSTOMER CARE. As you can read the entire email chain, we were never quoted by your technician Moses Zulu, who just changed my PC board with no authority from us. We were then bul**** into paying the invoice without even having a chance to see whether the machine was in working order. Read from the start, the dates and explanation is all there. Moses then came to re check the machine and changed the board once again! There has never been an error code or fault shown, the machine intermittently stops in cycle. After telling us on the phone (calls recorded) and on email that if the second technician could find no fault with the PC board you would refund us! Today I get this mail that no refund will be processed. Your level of service and customer communication is shocking!
0 replies
10 months ago
THE WORST SERVICE FROM WHIRLPOOL/ KIC
Sent: Saturday, June 7, 2025 10:52 To: KIC Service <service@kic.co.za> Subject: ATTENTION EDGAR- Complaint-please advise Good day Edgar, I have recently required the services on our dishwasher which was not completing the cycles. I was referred to Shelly appliances who sent out the technician to assess the machine. He came on the 26th May. No quotation was given, no phone call all he did was change the PC board w ithout authorization from us. The following day he called and said he needed the invoice paid. R4520 was paid immediately as he said he needed to get parts they qould not release. Pop attached No parts were left at the house ! 2 days later the machine started doing the same thing. I called the call centre who contacted the technician, he came back the following day.. he then tested everything again, no error codes came up. Eventually he "changed the PC board " again, all of a sudden he left the "old" one which was supposedly new. You can see it's not new. This was done past Tuesday, and today Saturday it's not completing again. I would like a full refund of this payment. We will purchase a new machine. Which we would of made that decision had we been quoted initially. Please revert asap to get this matter resolved. ONCE AGAIN ….I WOULD LIKE EDGAR TO READ THIS BUT HE SEEMS TO NOT HAVE ANY CUSTOMER AFTERCARE SERVICE OR ANY CUSTOMER CARE. As you can read the entire email chain, we were never quoted by your technician Moses Zulu, who just changed my PC board with no authority from us. We were then bul**** into paying the invoice without even having a chance to see whether the machine was in working order. Read from the start, the dates and explanation is all there. Moses then came to re check the machine and changed the board once again! There has never been an error code or fault shown, the machine intermittently stops in cycle. After telling us on the phone (calls recorded) and on email that if the second technician could find no fault with the PC board you would refund us! Today I get this mail that no refund will be processed. Your level of service and customer communication is shocking! These reviews will be on your website and hello Peter .
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)