NM
Ntsako M
Active since Aug 2014
2
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0
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Reviews
2 reviews88 months ago
Hofbro and Discovery leave Client in Limbo to fund for their incompetence!!!
My car went in for accident damage repairs on 1 November 2018. An assessment was completed shortly thereafter and repairs were Aurthorised by discovery. I was told the repairs would be completed within 10 working days. After this period had passed I recieved no feedback and I had to call in for an update. I was then sent a letter dated 21 November 2018 which explained that the parts required for the repairs are on back-order and will be delivered within 21 days ( 21 December 2018). I was then told that the repairs will be completed early in the following year. I followed up during the second week of the year and I was told that the part has still not arrived. I was then sent a second letter dated 16 January stating that the part will again be delivered within 21 days. My vehicle hire with Discovery lapsed after 30 days (end November 2018). I have contacted both Discovery and Hofbro to assist me with a vehicle while mine is still undergoing repairs. The response I got from Both Discovery and Hofbro was that; "There was nothing they can do" about the whole situation. I had to hire a vehicle on my own personal account because my service providers cannot keep to the dates that they have promised. They are refusing to assist me with transport and I have to fund for their incompetence. When I call to complain, I am told to personally follow up with Nissan. Discovery and Hofbro have the worst Client service I have ever recieved!!!
0 replies
114 months ago
Holding Down deposit on Accident damaged vehicle
<p>Recently I enquired about a vehicle that I saw advertised on the internet by A to Z Motors in Pretoria, Stormvoel road. The following is a summary of what transpired;</p> <p>1. I went to see the vehicle on 12 November 2016 where I indicated my interest on the vehicle pending the following –</p> <p>- Vehicle inspection. I indicated to the dealer that should the vehicle have structural damage I will not buy the vehicle</p> <p>2. I therefore paid R1860 for an inspection to be conducted at Dekra Gezina, The inspection was carried out on the 21st November 2016</p> <p>3. Based on the results I indicated to the dealer that I will not be buying the vehicle anymore</p> <p>4. I therefore have been trying, with no joy, to receive my refund of the R5000 holding down deposit.</p> <p>5. The dealer has up to so far refused to refund my money saying that they need to see the report that made me change my mind – I have asked them to inspect the vehicle themselves as I cannot just hand them the report that costs R1860 for free.</p> <p> </p> <p>My offer to purchase was influenced by the following;</p> <p>1. The vehicle was advertised as a 2012 model meanwhile it was actually first registered in 2011.</p> <p>2. The dealer mentioned that they work with all the major banks and as such they are not allowed to sell accident damaged vehicles</p> <p> </p> <p>Beware !!</p>
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