GP
Gary P
Active since Sep 2014
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Rushed jobs, careless inspections, poor communication, and a complete lack of accountability.
This was my third time using Centurion Select to service my Haval, and once again the experience was unacceptable. At this point, it’s no longer disappointing—it’s a clear pattern of poor service, incompetence, and complete disregard for customers. From booking to collection, the entire process was slow, disorganized, and handled with zero urgency or accountability. Communication is virtually non-existent. Calls are not returned, the service tracking app doesn’t work, and I was even forced to physically go in just to have my vehicle details updated after waiting two days. This is basic administration, and you can’t even get that right. The pricing is equally outrageous and unjustified. Charging over R4,000 for front brake pads, more than R1,000 for basic parts, R450 for a flush kit on every service, and nearly R300 for “consumables” (which I’m told are rags) is excessive—especially considering the poor workmanship and lack of care shown. The quality of the actual service is even worse: I was told the wipers were checked, yet the rear wiper has not worked since my first service and remains unfixed. I was told tyre pressures were checked, but I left with a critically low rear tyre. This is a safety risk. I was told my brake pads were at 80%, despite replacing them just four days prior—clearly no real inspection was done. There was no proper engine bay check, as I personally found corrosion and a leaking aircon line, which likely explains an issue I’ve reported multiple times and that you have failed to diagnose. The vehicle was returned in a filthy condition, with oil marks still visible. This is not just poor service—it’s negligence. On a previous visit, I was quoted R3,800 and ended up paying over R12,000 because your team failed to follow the correct service schedule. When I questioned this, I was met with a completely unprofessional and insulting response suggesting I should “buy a Suzuki.” That level of arrogance, combined with incompetence, is unacceptable. Most recently, at my 105,000 km service, I was told the steering rack needs replacing. After delays, I finally received a quote and report that look completely unprofessional and are nearly impossible to read or understand. It is very clear that Centurion Select is more focused on pushing volume and overbooking than delivering quality service. The result is rushed jobs, careless inspections, poor communication, and a complete lack of accountability. Your service is not just below standard—it is outright pathetic. Urgent intervention is needed, because at this point, customers are paying premium prices for substandard and potentially unsafe work.
0 replies
31 months ago
The process was quite fast and effective
The process was quite fast and effective. The team happily assists with your queries and issues and gives you a clear path forward. Feedback is quick and efficient.
0 replies
80 months ago
HORRIBLE / SHOCKING / TELKOM'S EVIL STEP-SISTER
If i could give a MINUS 5 starts I would. I joined up with Web Africa a couple months ago , all seemed great and so fast and they were on the ball with everything . Signed up and all went well , got my router and plugged in and all hell broke loose ( I had the LTE package 100GB Package ) 1st the signal was never stable , ping for online gaming was horrendous , speeds were never stable , watching videos on my phone was a nightmare ! logged a support ticket , then it got worse , there support is THE WORST , i would rather deal with Telkom than these guys !! They did something to my line and all seemed fine again for a while , I then wanted to downgrade the package as i wasn’t using the whole 100GB ( also when I signed up I was told i can upgrade / downgrade at any time ) - Low and behold i was told oh no you can’t downgrade only upgrade - If i wanted to downgrade i should just cancel the service - This is what i was told by the agent. Which i did , cancellation was submitted and processed - I now get an invoice for R2000.00 for a "router Clawback" - I email them about it , no response - I called them and after 39 Minutes & 23 Seconds the call gets answered - Fast forward another 14 Minutes , 12 Seconds to get to right department. I am now told that " oh you didn’t return the router to us so now we will bill you " !! I was NEVER , Emailed , SMS'D , Called to let me know about this just an invoice sent out and almost an hour of being put on hold and ME making arrangements to get the router back to them i was told i will probably still be billed for the router ?!?!?! But don’t stress i can log a call and they will refund me - Which by what i went through should be back to me in about a years’ time !! DO NOT USE THESE GUYS - Take my word for it !! Rather go to RAIN LTE or even Telkom , you will have better luck !! They are useless , tech support is **** , there "WhatsApp" support is **** , signal is **** , you hold forever for billing issue's but boy oh boy when they want you to sign up they are on you like a bad rash !! Fair warning to all this is Telkom's evil step-sister !!
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Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)