BM
Brett M
Active since Oct 2014
4
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0
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4 reviews87 months ago
BeautyBLUNDER
I am So sorely disappointed to report the poorly managed response received from the Marketing division of Smashbox's Glamglow portfolio. My sister and i were so excited to purchase the Glamglow Gravity Mud Mask, and were rather revolted by the fact that the mask was clearly expired / fungus-infected upon opening it. Nevertheless, the heartbreak comes in where Glamglow's response to this is that we may simply exchange it for another one. Thanks Glamglow. Will you give us a ride to the mall? One would think that in such enlightened times, companies would seek to address time wastage and overall client disappointment when products are unacceptable for use. Clearly, reputation and client loyalty are not high priority in this instance. Thanks for the lesson
0 replies
104 months ago
Disappointed.. mentally traumatised
I am so sad in having to pen this about an association i once believed to enforce the very cornerstones of ethical business undertakings...i write same because of a very dear friend of mine whose sliding door was unhinged and completely loosened on the night of the 9th of october.. a night during which severe weather conditions were experienced throughout johannesburg and beyond.. the assessor from Balwin Properties opined that the plucking of her [what ive deemed to be considerably guardly] sliding doors, within an exeptionally safeguarded estate, 'likely to be that of human prising'.. he then went on to 'confirm' this over a telephone call with one of his colleagues. It is needless to say that my friend herself is unable to conjure energy to complain .. nor why i am therefore writing to to ask why she is unable to sleep at night, now having this idea of threat implanted in her mind? I write in confidence that Balwin Properties will seek to remedy this situation.. Most sincerely
61 replies
106 months ago
Just when we thought we were safe
<p>This past month has just confirmed what I believe is disintermediated line of suburbia and the phantom fallacy we pay lives for in defence expenditure. </p> <p> </p> <p>My experience has left me with the following note : I am beyond saddened and just plain shocked at the apathy with which ADT front line staff responds to clients when contacted. My partner is uncompromisimg in negotiating my safety whilst he works offs****, yet [whilst readily sold and installed] the device itself emits beeps when not activated. This has been communicated, received, and after lengthy argument about a call out fee being ascribed to having this issue seen to, the call out fee was fairly waived and the technician [who remains anonymous today still] insisted a 'booster' be installed.. It is in no way unclear that this amounts to UNFAIR CONSUMER PRACTICE. </p> <p>And I sincerely do hope for ADT's sake that they're aware of potential implications of their ongoing a tools in this. I continue to receive calls at 2a.m to alerte that the alarm has 'signalled' on 'their side' ?? This is very upsetting, my blood pressure has been effected through these actions as they in themselves are putting me at greater security risk</p>
61 replies
106 months ago
Promises yet Still No Response - So sad
<p>I am so very disappointed at the non-service i've received from ADT after several attempts at kindly requesting their assistance in having our house alarm device seen to... </p> <p> </p> <p>Over the course of the past three weeks, whilst at work i received calls from them, alerting me to the fact that [despite the alarm not being activated] they had received a 'signal' from said device and would go investigate. This happened upon three occasions and since the last incident, our housekeeper has said that the alarm continues to make unsettling beeping noises [this has persisted for over two weeks now].</p> <p> </p> <p>Over the week of the 14th of July i requested that this Please be looked into - to no avail, i was told that in order for a technician to be dispatched to the house to investigate the matter, the request would need approval from 'Lerato'.</p> <p> </p> <p>A follow up call was then placed a few days later whereby i spoke to a lady named Nicole, who assured me that she would expedite the matter to Lerato, however Lerato was not in office. I begged her to please follow up with me. She assured me she would.</p> <p> </p> <p>The following week, i placed yet another call, and the same lady, Nicole [now sounding somewhat annoyed at my call] said she would look into it. </p> <p>I find it deeply disappointing that the team has been so despondent and evasive.</p> <p> </p> <p>Just how important can the safety of your clients be? This is very concerning, and i am positive that this is does not amount to fair consumer practice. </p>
270 replies
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