JR
Jan R
Active since Oct 2014
3
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0
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Reviews
3 reviews2 months ago
Incorrect subtitles and poor customer service
I informed Showmax that their subtitles on the show 30 Rock is incorrect. What appears in the subtiltles sounds like what is being said, but the words are entirely incorrect. For example; Season 3, Episode 10 around 8:30 The character says: "Buster, come here boy!" The subtitles say: "Pasteur nearby" They sound simi****, but the subtitles are complete nonsense. Showmax's reply to me was to inform me that the subtitles on their side is correct and I need to restart my TV. When I informed them that this has been an ongoing issue for weeks that I've watched the show, their response was to ask me what show I'm referring to as if I did not identify the show in my initial complaint, and they already told me the subtitles on that show is incorrect. Luckily I'm only hard of hearing and rely on the subtitles for clarification, but I cannot imagine that a deaf person who relies on the subtitles to know what's going on is able to watch the show. So does Showmax simply not care about their hard of hearing communities? And is it common practice to lie to someone before even checking if their complaint actually has merit? Utterly disgusting service.
56 replies
41 months ago
Poor service from untrained and incapable staff.
I just had to process a claim through this company. I called early morning to ensure I can take my tyre in to be replaced, since my car cannot drive with only three wheels. I was told this is perfectly fine. I got to the approved dealer and this is when the nightmare started. Liquid Capital had so much information and pictures they wanted, which included pictures of my car in the workshop. So the first consultant either lied to me, or just did not know their own policies. This meant I had to make a plan to get my car on three wheels to the dealership. They could not and would not replace my tyre unless I paid cash or sorted the insurance authorization out first. Had I known this before hand, I could have first made a plan to get my car towed before going to the Tyre dealership. Nonetheless I made the plans and got it sorted. The dealership took their photos and filled in their forms. After waiting about 4 hours to receive authorization after that, I eventually took the number of the person who sent the forms to be filled in so that I could call them myself. The dealership was too scared to do it themselves. I phoned this number where a very rude man answered the phone, and refused to speak to me as the policy holder, since he only deals with dealerships. When I requested to speak to the consultant to whom the authorization forms were sent, I was told that this consultant is in fact only a trainee and does not have the ability to approve anything. So I do not understand why any forms were sent to him. Myself and the person on the line who was this trainee’s so called superior, then continued arguing regarding him refusing to give me, once again the policy holder, any information regarding the status of my claim. I finally had to pull a dealership consultant away from another customer to speak to the rude gentleman from Liquid Capital. What followed was the dealership consultant using my phone on loudspeaker at my request explaining to the liquid capital consultant repeatedly that they had already sent the the authorization forms. This had to happen about three times before Liquid Capital finally found the e-Mail and understood that it had been sent already. Liquid Capital then disputed that the pictures included photo’s of the damage to my tyres. The Tyre dealership had to explain several times the it was indeed on the pictures. Liquid Capital then wanted to dispute the claim, stating that the damage on the Tyre was photographed after the Tyre was removed. The dealership had to explain that this was due to the rim hiding the damage after the wheel was flat and that there was no other way to photograph the damage. This was also argued several times. I did finally receive authorization, but after all the rudeness, arguments and trouble from Liquid Capital, to receive a service that I pay for, it was too late. I’ll be finding another insurance company that cares enough about their customers to ensure decent or at the very least, adequate service.
264 replies
82 months ago
Truworths, where your amount owing on your account just doubles, and when you dispute it, you get rude call agents, empty promises, and you should just pay.
Worst customer service ever! I go in to a branch last month, and ask about my account, i am told that i paid 2 months in advance! wonderful! i purchase 2 items of clothing, and walk out, my till slip says i now have a balance of R1200 odd to pay off and i go on my merry way. This month due to me thinking i have paid in advance i do not make a payment. lets get that advanced balanced out. then all of a sudden i get a call from truworths yesterday telling me i have 2 days to pay so when am i going to pay. my queries brought me nowhere as i still dont understand why i got called and whether i actually do have advanced payments on my account, asking about that gets me a "yes but..." answer, i finally decide it's fine, it's only R1200, i'll pay it all next month and get it over with, to my suprise i then get informed that no, my account is R2500 due. I immediatelly dispute this and request a statement of my account to see where this money comes from. well here is the joke, the call centre agent, quite rudely "confirms my identity" as if to tell me that me having a query and disputing an amount is stupid and that if she is talking to the correct person then i should just accept that i owe double of what i was under the impression i do, she then informs me she cannot send a statement to me, only her supervisor can so i should wait until the next month when the mass statements are sent. when i called her out that this is illegal, she cannot refuse to prove to me why i owe them any amount of money, she starts to tell me she never refused and that i should just wait for it, and that the calls are recorded so she has proof that she said she is going to send it. doing the obvious i request to speak to her supervisor, and lay a complaint against her for refusing to send me a statement immediately, i mean it is ridiculous to expect me to pay money on a account i am disputing and wait a month for a statement. this supervisor informs me the agent was lying, that she could have sent me a statement immediately, and assures me steps will be taken and i will receive my statement immediately. I then also request a copy of the call recording for myself, which i am promised i will receive with my full statement. Well great i receive an e-mail a few hours later with a summary statement once again just showing the amount i owe and not what it is for, and no recording that i requested. Is this how you handle customers? i should just shut up and pay? you will not provide proof of why i should pay the amounts you decided, you will not share my call recordings with me upon request? This is terrible, and i will refuse payments until i am shown a full statement of what i owe and why. after which i will close my account.
161 replies
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