MH
mariaan H
Active since Nov 2014
2
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2 reviews70 months ago
Poor service, Empty promises
Placed order 3 weeks ago for pods, no decent info on the pods,so ordered the wrong once, I realised it immediately and canceled the same day. On my account it states refund but no refund was given. After nearly 3 weeks of back and forth emails from Daneila and Nicole promissing refund and asking bank details, POP, and even said the matter is at the financial dep for refund and will refund soon.. Well I'm still waiting for my refund, and nobody answers the fone the only handle online request because all shops is closed, this was the explanation given on fb. Very disappointing service if I can call it that.. quick to take but not so responsive to return. Why should I beg for my own money. And on the reviews on Hellopeter it seems like Im not the only disappointing customer!
53 replies
127 months ago
vodacom wants payment for amount never mentioned
Payment arrangement was made with Vodacom, the account was paid in full int Augsut 2015, they kept on deducting weekly payments, after emails and fone cals that extend over 3 month period they refunded the amount of R463. This was 30 October, the same day they deducted another R80 again! We can not stop the payments, its a external stop order. And Vodacom must stop it! In 2 emails to me they stated the order was removed. But it was'nt as payments keep on being deducted. On 16 November I received a fonecall we owe R2700 for handsets! Never was this amount mentiond when payment arangements was made, and never have I received any statement of this amount, not even while the corosponding with the over deductions! How can my account be in credit and they refund me, but I must pay antoher R2700, that was never mentioned before! I've got all my emails stating the amount will be refunded and the external order has been stopped! When asked how is this posible the explanation was, it will keep on deducting in credits until the R2700 is paid how is this possible!And to my knowledge if you sighn a selfone contract you sign for one ammount, and this ammount we paid of + ammount in rears.
75 replies
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