SA
Shameema A
Active since Dec 2014
5
Reviews
0
Industries
Reviews
5 reviews14 months ago
Still no feedback on missing item on my order from January
I am completely frustrated and have nowhere else to turn. My emails that I send to customer bounce back meaning that my email has been blocked by Makro customer care, they can send me but if I respond it bounces back and it's been like this since last year. I placed an order on January 15th 2025 MAK8909047. The order was delivered on January 17th, immediately I noticed a missing item a campmaster tripod chair and I contacted the call center and whatsapp line. Ref 4942525. Till now I haven't received my missing item and I don't get feedback up until I make contact. The customer care puts me on hold to tell me I will receive feedback no feedback from Wonderboom or customer care Makro. I call again to be told it was supposed to be delivered and I said I haven't received anything not e even a call or message to say I should expect delivery in a particular date. When I called last week they said they will contact me. The only contact I got was an email saying it was escalated to the relevant department. Till now February 5th NOTHING. Why has this been escalated twice? No answers from makro very disappointing as this is the first time this happened since order for years and now no help or communication. If I call the Wonderboom Makro they direct me to customer care. Customer care for 3 weeks has been escalating the matter with no feedback.
53 replies
20 months ago
Makro always out of stock when shopping Online
I am having a challenge with Makro and Makro Online as a whole. Every month when I purchase essentials I always get an email about my order changing due to no stock on a few items and that I will be refunded. It's an every month thing that I expect from Makro Online. Now this month I am trying to purchase but everything is out of stock. From baby essentials to food essentials. Oils, sugars, washing powders, nappies. It's like looking at everything that you need that are on special is sold out and who knows when Makro will restock these things as specials eventually end. I tried contacting them via the app and via email but to no avail. The email bounced back and the app didn't want to submit the form, I then went to chat and was ignored. The Makro that does my online shopping is Wonderboom so I am unsure if Wonderboom is the problem or it's the Makro Online. It's really awful this month even though every month when I buy certain things on special I never get them, I get refunded and have to go elsewhere and buy. Please can head office see what is going on as I have been checking for 4 days now and there's no restock or change. Is it a supplier issue on all of these things?
159 replies
24 months ago
Makro Online shopping profile is not adding my items
I have been struggling all week with the Makro Online shopping platform. I called, emailed, chat botted countless times to the point my airtime depleted while waiting for over 15 min for me to be helped. I have several references and no one can tell me what my issue is with my profile or a solution. I have been using makro online for 2 months and now when I was shopping my entire cart got deleted. I try to add everything again and it's not adding to my trolley so my trolley stays empty even though it tells me product successfully added. I used different devices, my laptop, deleted the app and reinstalled and still the same. I signed out of my profile was able to add everything when I go to check out I had to sign in once I did that everything disappeared. I called and called the customer care they can't tell me what's wrong nor can they help all they tell me is that it's been escalated or someone from the relevant department will call back. This has been since Monday, today is Friday and specials are ending not one feedback from all the customer care agents I spoke to. This is horrible and I've been a long time customer always giving good ratings on my orders and deliveries. I am extremely disappointed and frustrated as I cannot shop with makro and no one is bothered to assist.
106 replies
42 months ago
No response to emails or messages
Bad service and I believe somewhat racial profiling individuals. I opted to view a place which I really liked on Sunday. I emailed the agent the same day who never got back to me with an application form as requested or even answering my question if the place has already been taken. Mind you it was listed for move in date 1 January 2023. No response to my emails or to even consider an application because my name is not Karien or Esma Marie. I emailed again today the fourth day only to receive a response the apartment has been taken. Yet it took them 3 days to respond as I know they were waiting for someone else's info and deposit to appear. Completely disgusted and wouldn't recommend this agency.
0 replies
125 months ago
AGAIN!! Random Companies are deducting money
I am now again reporting a complaint about Absa allowing debit deductions from my husband's account. I made a complaint on behalf of my husband in 2014 about a certain amount being deducted every month and when he went to enquire the teller told him to go to another bank. It was then solved in a few days, Thanks ABSA. Now again money from 2 different companies are being deducted from his account. On Saturday he went to Wynberg ABSA in Cape Town with statements to ask about these weird deductions. The teller told him she can't do anything about it as it is Saturday and it will charge R40 for each reversal. She refused to help to stop these orders because it was Saturday.<br> If someone is showing you and explaining to you they don't want these debit orders or don't know what they are how can you not help???<br> My husband cannot go in the week to the bank because of work purposes, he has time on a Saturday and no one wants to help!<br> <br>
75 replies
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