JK
Justin K
Active since Dec 2014
3
Reviews
0
Industries
Reviews
3 reviews16 months ago
Shocking Service from ACS Technicians
This serves as a warning to all who seek out the service, or more accurately lack thereof, from ACS Technicians. My dishwasher went on the blink so I Googled and found ACS. My initial interaction with Romeo was fantastic and I thought I had made a great decision. Carrington then arrived to take a look at the dishwasher and advised that it was the Motherboard that needed to be replaced. I paid the R300 up front for the call out. I then received a quotation to replace the Motherboard at a cost of R3200, and paid a 50% deposit to ACS for them to go ahead and order the part and repair my dishwasher. I then had to follow up with ACS to find out when they would receive the part and conduct the repair. Finally, Carrington arrived to install the Motherboard. I became very concerned when he called on me to come and provide him with settings information whilst trying to repair the dishwasher. Surely as an expert "Technician" he should've known! Finally he gave up and said they would have to collect the dishwasher and take it to their factory in order to find the fault. By now the communication had almost vanished from their side. They then collected the dishwasher and I had to follow up numerous times with no reply from their side. I finally gave up and told them to keep the dishwasher for parts and refund my deposit. Eventually this was agreed to...but no refund as yet. It was agreed to on the 10th Dec. I am livid...I have never had such shocking service before.
0 replies
132 months ago
Great Customer Service
After having had a shocking experience with Neotel, Althaf Majeed (Executive Escalations Consultant) got involved and made things happen quickly. Having been told that there was no stock of antennas, Paul from Ellies arrived on Monday afternoon and installed the new antenna. Unfortunately it did not work and he advised that he was find a reconditioned residential antenna. This was installed this afternoon and we are up and running again...great relief. Althaf has confirmed that he will instruct the accounts department to credit me for the period over which we did not have an internet connection, and that he will ensure that our NeoGo dongles are not billed over and above the contracted 10GB per month, as we were forced to use these in the interim. Thank you Althaf for your great service...Neotel owes you a great deal as you were able to retain a client!
76 replies
132 months ago
Shocking Service Neotel
I am at my wits end with Neotel data...I have been without my Wimax internet connection now since 27th May. At that stage we had an intermittent service. A call-centre agent called, and at that stage our connection had miraculously returned, only to die permanently after the next bout of rain. After further correspondence on 4th June, they eventually sent a technician to have a look at the router. There was no problem with it and I was informed on 9th June that an Ellies technician would be in touch to arrange a replacement of our antenna. There was apparently no stock at that stage (NOT MY PROBLEM). Since then, I have not received any further correspondence. I have made contact via the call centre and through further emails. Absolutely no contact whatsoever. I also requested that they come back to me regarding a refund on my NeoGo wifi sticks that I have been using in the interim for my business. NOTHING - NOT A WORD!!! I am paying for a service that I am not receiving and running up an excessive bill on my portable wifi in order to be able to keep running my office. I have no idea where to go from here. I cannot begin to describe my anger and frustration!
76 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)