MH
Martyn H
Active since Dec 2014
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
MWeb – Paying for Fibre, Getting Silence (No Service, No Communication, Extra Costs)
Complaint: I am extremely frustrated with the complete lack of service and communication from MWeb. My fibre connection went down on Thursday 12th March, and since then I have spent over 2 hours and 30 minutes on hold across multiple calls just trying to get basic information. Each time, I was told there is an outage — with no proper explanation, no proactive communication, and no follow-through. I was contacted on Monday and promised daily updates. Today is Thursday (a week later since), and I have received nothing further. In the meantime, I have been forced to spend my own money to stay operational: ±22GB of mobile data used and counting ±300 minutes of airtime used And continuing to spend more just to keep working This is not optional — I rely on connectivity to earn a living. What makes this worse is that other providers in my area (including Vumatel customers, Cell C, Web Africa, Vox, etc.) are all up and running. It appears to be an MWeb-specific issue, yet there is no transparency around this. Support channels are also failing: Calls take excessively long to be answered Live chat does not respond WhatsApp support does not respond Emails are ignored (only automated replies received – Ref: MWB34049030) At this point, I am effectively paying double — once for MWeb, and again for mobile data just to function. My expectations are simple: Full refund for the month of March Reimbur*****t or credit for the additional data and airtime costs incurred Clear communication and accountability from MWeb I have been a long-standing customer, and this level of service is unacceptable. The issue itself is one thing — but the complete lack of communication and accountability is what makes this situation so poor. MWeb needs to step up, communicate properly, and take responsibility.
3 replies
65 months ago
Appalling “Service”
Appalling “Service” Wesbank have been nothing but difficult in these times of difficulty. I lost my job due to COVID Lockdown and have since June been requesting to recalculate the amount owing and work out an affordable and acceptable re-payment value for my Vehicle. I have received nothing but disrespect and antagonizing remarks “we gave a payment break, upon advising I was retrenched after the payment break was given - so why didn’t you use your pay-out – I didn’t receive one – oh that’s unfortunate” I am not requesting my debt to be written off, I am asking for assistance with a payment arrangement to re-finance outstanding debt into an affordable amount over an extended period of time in order for me to continue paying them what is an affordable amount. Currently we are a 1 income household, instead of ignoring my responsibilities and just not paying anything I have tried multiple times to communicate with Wesbank about coming to an agreement surrounding the circumstances our ENITRE COUNTRY is faced with. Each time I have called WESBANK I have been on hold for over 30, on the call for close to 40 minutes only for the agent answering the call to rudely say there is nothing we can do? Is this how Wesbank treats loyal customers? If so then I will tell every single person that I know about the disgusting lack of service and compassion I have received from Wesbank and ensure that no one uses Wesbank for any of their Vehicle financing ever again. Where is the compassion??? What about helping your valued and loyal clients??? I have requested to speak to a manager more times than I can count to be told they will call me back. Till now I have received ZERO phone calls. DO NOT FINANCE YOUR VEHICLES THROUGH WESBANK THEY DO NOT CARE ABOUT THEIR CLIENTELE AND WILL NOT BOTHER TO GET BACK TO YOU ABOUT ANY QUERIES OR REQUESTS!!!!!
112 replies
66 months ago
FNB Life DO NOT GIVE A ****
On the 22 Sep I sent a email asking to activate my Debt Protection on my accounts, however I did hear back from them - after numeric calls I was told that that I need to submit supporting documents. One I received them I sent them on the 8th October, with no response from FNB Life and numeric calls again it was discovered that they did not see the attachments on the second email. I was told that my application will be escalated, this have been told to me now twice more every time when I phone in). As per the agents the response time is 7 - 14 day. it has been 21 days since I sent in the documents that was required. I require a response, please. I keep getting a email stating that my application is in the cue. It is getting reticulated at the moment, I do not know how I will be able to pay for anything this month due to this being dragged out like this. Due to your **** UP (not checking emails for supporting documents) and LACK of COMMUNICATION (no communication - not even a email or message stating that documents are required) my accounts are going to be in arrears. I am VERY ****ed OFF on the lack of service that FNB is giving their customers lately, FNB does not give a **** about loyal client.
53 replies
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1 Star
3 (100%)