RM
Ryno M
Active since Dec 2014
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
Thanks Dixon 🙌
We had a great experience with endloadshedding.com and especially with Dixon. The service was friendly from start to finish. We encountered a few issues with the system’s programming, but Dixon was incredibly accommodating and resolved everything quickly. The workmanship was beautiful, and the system is running perfectly now. What really stood out was Dixon’s attitude and warm, approachable demeanour. We’d happily recommend them and their services to anyone.
56 replies
74 months ago
Thieves, and nothing else!!!
Absolutely disgusting and worse customer service experience with this ISP. Initially took out a 20/20mbs speed service with this ISP and the initial level of service was great, I will give them that. Only for it to be changed to a 20/2mbs 2 months later after the company that owned the infrastructure was sold to Froffoot. I immediately upgraded the line to a 50/50mbs with my ISP. Sure enough, the upgrade was seemless, but thats where all the issues started. Even though the service was upgraded and I was now paying almost R300 a month more, the line speed remained the same. Ive tried months to have the issue resolved to no avail. Everytime I would call their contact center, I would get told they will look into it and someone from their "lines" department will call me back. At the same time we encountered further speeds issues, when the underwater sea cables got damaged. This I categorically state, I DO NOT blame them for, as this was beyond their control. However, once the cables were fixed, the problem on my end surely should have been rectified. But it wasnt. Again Im paying here for a service Im not recieving. Within the Customer Portal it states 50/50mbs service and sure enough my invoices as well. But every speed test I do points to a 20/2mbs service. Eventually this past Saturday I get a response from their Customer Service Kelly G, that it would appear that the upgrade request was processed but that Frogfoot never upgraded the line to a 50/50mbs. Since then Axxess has promised to have the issue rectified. It took countless calls since and hours of hanging on for phone calls again from my end. Eventually on Wednesday I got a SMS stating the upgrade was now effective and the line would now function as 50/50mbs. Yet it doesn't. Ive tested it over and over and the line still only functions at 20/2mbs. Thursday again saw no joy from their call centre, and now all of a sudden the service in my Customer Portal reflects 20/2mbs. Now why is it that Axxess can take my money every month, for close to 8 months now, every month and on time, but I cant get any assistance from these folks even after they admitted they fault was on their side. This is daylight robbery and blatant theft on their part. They have left me no choice but to take measures like this, and it is definitely not the last either. These guys are crooks, and Im seriously considering reporting them and opening a case of theft with the SAPS. Shame on you Axxess. You used to be so good. But you have clearly become Greedy, which is evident with the amount of complaints about your service, or lack thereof, on this forum. If you dont want my business, just say so, and I will take it somewhere else. I trust the next time we talk, it won't be through arbitration!!
0 replies
80 months ago
The light is on. but no one is home.
I honestly hope your company is not entrusted to deliver blood or organs, as I fear the recipient may push up daisies long before your company eventually makes a delivery. Worst customer services ever. No replies to emails, call centre is pathetic. Your tracking system about as useful as veal cut in a vegan restaurant. Seriously shape up or ship out. I fear for the day you actually have to deliver something that is life dependant. Might as well close up shop, judging by all the bad comments about your so called "courier service" or lack thereof, on this website. I have now waited in our office for almost 2hours, just to be told "They have already left the area" FYI, been waiting for this delivery since Monday 09 September 2019.
105 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (66.66666666666667%)