MP
mushfeekah P
Active since Jan 2015
2
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2 reviews55 months ago
PUTRID SERVICE FROM RENAULT TOKAI
Good day , My car has been making this sound for a while . the first time i took my car in to Renault Tokai was sometime last year , I was told that its a characteristic and that all Tribers has the sound. My car then went in for a service , yet again I mentioned the sound on the car , It was however not checked at the time. I took my car in on Thursday 7th of October by now I was furious with the answers I kept getting. My husband and I asked one of the mangers to drive the car to hear the sound . It was said that its an abnormal sound and they will take a look to see what is wrong. However the car will be staying overnight and they will contact us when its ready for collection the Friday . Friday Shaun called to say that they are unable to pinpoint the problem and they need to keep the car until Monday , however he will follow up the Saturday,. My husband advised him to look at the drive sharft. By then I asked him the process to receive a curtesy . His response was that after 6 days we will receive a car. Monday Shaun called to advise that the car needs wheel alignment to the cost of R450. I refused to pay for wheel alignment as that is not the cause that the car is driving or sounding the way it is . He called again to say that it was indeed the drive sharft that is broken and it must be replaced. He then called my husband to inform him that the part was ordered and it will take 6-7 days to deliver. He then advised that we can take the broken car and then return it for when the part arrives . However HOW DOES RENAULT EXPECT ME TO DRIVE WITH AN DEFFECTIVE CAR WITH AN DRIVE SHARFT PROBELM............ that was the last he called at 14:50 Monday 11 October. He was suppose to get back to me with after speaking with his manager to receive a curtesy car, as he advised her will speak to a manager..............????????Not sure if that happened . Today is the 6th Day and I didn't receive a call. . I've been paying for uber to school daily now . I have to Uber to get to the mall or shops . That , is all extra expense that I didn't intend to have . THEN IM STILL REQUIRED TO PAY MY MONTHLY PREMIUM TO A CAR THAT IS SITTING AT A WORKSHOP. THIS IS SUPPOSE TO BE A NEW CAR .... IM SO DISSAPOINTED FIRSTLY IN THE CAR AND THEN THE LEVEL OF SERVICE I HAVE RECIEVED ... I WONT RECOMMEND ANYONE TO DEAL WITH THIS BRAND EVER BECAUSE THIS SHOWS WHAT THEY THINK OF THEIR NEW CUSTOMERS..... I ONLY WISHED I NEVER PURCHASED THIS CAR TO BEGIN WITH...AS THE LEVEL OF SERVICE IS PUTRID.
0 replies
72 months ago
Worst online experience
Still waiting for a laptop bought on the 1st May. No delivery , no correspondence , I've been calling , I've send emails ..... Even used the chat service ... Still waiting , and no one can give me an answer to when I will be receiving my laptop that I paid for . Pathetic service ..Website says 5-7 days deliver for essential items ...
105 replies
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