RM
Rungano M
Active since Jan 2015
34
Reviews
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Reviews
34 reviews17 months ago
Siyamthanda MTN call centre quite helpful
After more than a year of attempting to get a network unlock code, I spoke to Siyamthanda from the contract call centre. Date: 4 December 2024, time: call commencing 09:52. It was a 40-minute phone call but she got me the reference I needed. Thank you Siya On the contrary: Spoke with Musa on 26 November, call started: 13:46 and with reference 1-50700381075. Went around in the usual circles and then she promised to call me to give me a reference "in a few hours". I waited for almost two weeks until today. Siya gets five stars Musa gets zero stars
0 replies
18 months ago
b9e82be8-b712-4e51-bdae-6f84ae297bff complaint never resolved or even investigated
Please MTN, can I response to my query? 1 months and 20 days later, no one has responded to me despite being promised a response in 72 hours September 30 I wrote to complaintsmanagement.helpdesk@mtn.com: I have been an MTN contract client since 2015 thereabouts which is 9 years. I believe MTN has the best mobile internet in the country. The past two months, MTN has not been kind to me at all for an issue that was purely out of my control. My issue is related to MTN data line with cell number: ********* • I got this line on contract several years ago and twice (I think) I renewed my contract getting data and paying by debit order as usual. • Each time I processed a renewal, everything was done over the phone and each time I renewed, all had been well, I never had any complaints. • This line was due to expire in July 2024 it seems and I only got to find out the hard way since MTN never sent me my contract or my invoices over email despite my requests. • There have been several requests to use my email address as my preferred communication but for some reason, until today, MTN has my email address WRONG as ******xx instead of ******x. Like I said, it was never an issue because I pay by debit order so I don't need to see any invoice as the amount goes off automatically. The number above has a contract that expired in July 2024. I found out about this after being invoiced at a new rate on 20 August 2024 (after expiration of the contract) when my service was cutoff. After communicating with the call centre, they explained that when an contract expires, the contract is not cancelled but rather you start to be charged at a higher amount, which I do not agree with, but since I never got a copy of the original contract, it is difficult for me to quote any of the contract clauses because I did not get a copy of it 2 or 3 years ago when I renewed my subscription. So after this shock of owing R3100 and something up from my usual R1400 thereabouts, I made a payment plan to pay on the 25th of September and immediately called the call centre to cancel the line. After this unexpected amount of R3100 circa, I was expecting an invoice of R4 200 thereabouts (R3100 owing plus the new amount of R1100 and something for my three remaining combined contracts) for end of September. Boy was I wrong, again another invoice of R3100 and something was generated meaning on the 25th of September, I owed MTN more than R6 200. It left me quite annoyed in light of the following: • A copy of the contract was never made available to me by email, none of them ever have. If you check two recent phone calls ref: 1-48967596350 (30 Aug 2024 with Aubrey) and 1-48845900445 (26 September 2024 with Nonthandazo) in both of them, the system has my email address wrong. • Secondly, because of this email address which was wrong, I never received emails for my invoicing or any notification that my contract period was finished or nearing an end. If I had known of the threat of being billed R2000 and something per month, up from the original R399 per month or something I would have cancelled well in advance. • After the cancellation, it seems more data was loaded onto the sim card which I did not use. Had I received my invoice, I would have known this. So I was billed at five times the rate, for data that I thought was cancelled and thus did not even use. I feel I have been treated unfairly by MTN in the last two months and would like to query the fairness of these invoices. Can someone explain to me how this is fair? 16 October I followed up to the same email address: Good day. I am following up on my complaint sent on 30 September 2024. My complaint referencenumber is b9e82be8-b712-4e51-bdae-6f84ae297bff Please can you assist me as I am currently stuck with inactive services pending your response. Kind regards I eventually payed this exhorbitant and unfair amount because you held me hostage. At least provide me with a human response
0 replies
20 months ago
Good service Axxess
Signed up for Axxess, was told it would be installed within 2 weeks. The installation guy came the very next day and did his thing quick in less than 30mins. My service was connected and I had a profile within 24 hours of the application. I was also lucky to benefit from a two month promo they were running. I was slower than Axxess because it took me two days to organize my router lol. Axxess was much faster than me. Two months using Axxess fiber and I am very happy. Efficient service, Good internet speed. My family is very happy with the internet. Thanks guys for being efficient
0 replies
40 months ago
Old mutual efficient - Marthine Dietrich
I lost my dad unexpectedly and needed money quickly. Old Mutual sorted my loan out within hours. Again, about two years ago, they assisted me when I was in a tight spot. Thank you for your professionalism and efficiency, that is why you are a big organization! Marthine Dietrich you were fabulous in your service!
77 replies
40 months ago
HappyCar - good guys
Got my trusty old steed serviced by HappyCar and they always do a good job for me. Never a single issue and they don't make up fake stuff like other mechanics.
0 replies
40 months ago
MTN call centre - Wendy Hlongwane
I have been trying to get an old phone network unlocked since about two weeks ago and I was moved from pillar to post repeatedly and many people did not know what they were doing. One person tried and even got my details wrong in the system. Today though, I was assisted by Wendy Hlongwane (I hope I got her name right) from the prepaid call centre. She is courteous, and honest and knows what she is doing. She made arrangements and promised to call before 15:00 which she did. Definitely the service of a champion, thank you Wendy!
0 replies
46 months ago
Upgrade misinformation MTN call center
I have been with MTN for about six years now. Generally MTN has always been quite good for me but disappointed in poor communication. I checked a few times in the months preceding today and was told that my contract is due for an upgrade after 29 July 2022. Today I excitedly called MTN to organize an upgrade and new phone and get told that my contract actually expires end of October. What a dampener. Even when I called the call center and selected option 3, the automated voice says I qualify for an upgrade but the guy on the other side says no. Quite annoyed with this!
0 replies
48 months ago
King Price consultant Mogomotsi Thipe - very good service
I got assisted by Mogomotsi Thipe today and I was actually cancelling my policy because of an offer impossible to beat from a competitor. I must say, his service was phenomenal and he assisted me with professionalism and remarkable efficiency. Thanks Mogomotsi for your assistance. Even though I am moving to another insurer, I will definitely consider Kind Price again because of your efficiency
161 replies
62 months ago
Nthabi from MTN Retentions department, you are a Star!
I saw an internet special on Facebook after having only recently updated my contract with MTN. I sent an email a shot in the dark attempt to get an upgrade. It took a while for a meaningful response to come and eventually, after two referrals to different offices, I was sent to the Retentions department. I called the Retentions department and had to wait about 20 mins before I could get service. I was assisted by a lady called Nthabi and she was fantastic! Very helpful, professional and funny. She gave me the upgrade of a lifetime and I haven't stopped smiling since. Noone can compete with MTN in my eyes and Nthabi just re-affirmed my position with excellent service.
0 replies
64 months ago
Old mutual brilliant
Second time dealing with old mutual for emergency loans. Their efficiency and professionalism is remarkable. Nomusa Ntuli I am impressed by your service, thank you
79 replies
Review Distribution
5 Star
18 (52.94117647058823%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (17.647058823529413%)
1 Star
10 (29.41176470588235%)