EF
Eugene F
Active since Jan 2015
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Any Correspondance?
Good day I am struggling to get any response regarding a warranty/service query I sent to Weber. I have sent emails and followed up but have received no correspondence at all. I am a long-time Weber customer and would simply appreciate acknowledgement and assistance with my query. Please could someone from Weber contact me. Kind regards Eugene Fouché South Africa
0 replies
42 months ago
Extremely disappointed.
Extremely disappointed. I have always been a fan of cell c always advised people to join the network due to their affordable rates. I have recently been having a problem with missed calls not displaying when I am on a call, the number is a business number hence it is crucial to my business to be able to see who called me to be able to call them back. I have phoned customer care no less than five times I have logged an escalated error with them for a technical specialist to phone me back I have also been to a cell c shop all to no avail. I will be porting my number to Vodacom if the error is not resolved within the week.
532 replies
85 months ago
Refund for services Cancelled by CemAir
In December 2018 my flight (Flight Details: 15th Dec 2018 with reference number AAP9XO) with CemAir was cancelled by CemAir. I was forced to make alternative arrangements and incur unplanned costs due to the short notice in which the flight was cancelled. As per email correspondence with CemAir, they have assured me that I will be refunded fully. As per further correspondence with them, my refund would have been processed on the 07th of March 2019. To date, I have yet to receive the refund, it has been four and a half months since my flight was cancelled. When I made the payment it was instantly deducted from my account to theirs it did not take four months. I now have to carry the cost on a credit card that charges me interest while I wait for CemAir to repay me the amount without interest. I urgently request that my refund be processed.
56 replies
85 months ago
False misleading advertising .
I am a discovery key care plus member. I have had persistent pain in my shoulder. I went to see my registered discovery GP she referred me to a orthopedic specialist who sent me for a sonar,MRI & X Ray. These scans confirmed that there is a tear in my tendon the specialist referred me to a orthopedic surgeon to do a arthroscopic operation and repair the tear. I received authorization for the consultation with the orthopedic surgeon before the operation. During the entire process I followed the discovery prescribed route to the letter. I also corresponded with my discovery broker to ensure that everything would be covered when it came to the operation. She sent me an email highlighting a section of the discovery key care brochure that specifically mentioned the shoulder operation I have to do. After receiving confirmation from my discovery broker that the process is covered I continued to make arrangements for the operation . After authorization for the consultation with the orthopedic surgeon I phoned discovery to obtain authorization for the surgical procedure the next day. My Authorization was declined on the bases that the procedure is not covered by key care, I referred the call center agent to the key care brochure page 11 which specifically indicates the operation I have to undergo is covered. It took the call center agent 20 minutes to find a answer to my question. At first he mentioned that it might have been a mis-print after calling his supervisor they noticed an asterisks next to orthopedic procedures which referred to a foot note that referred to a different page (page 33) which mentioned that shoulder & knee operations are not covered in the key care plan. Surely you can not print a brochure for a specific health plan ( it says key care series on the front page) that includes and excludes the same procedure. The procedures on page 11 of the brochure was explained and specifically mentioned to me before I enrolled with discovery. This was used as marketing and successfully convinced me to join discovery but when it comes down to owning up to it fine print is used to indemnify discovery from covering my surgery . Fine print so well hidden it was both missed by a discovery broker and a discovery center call agent and his supervisor. I feel that the fact that it was used as marketing specifically mentioned as covered during the process and then declined is wrong discovery should own up to the promises they make or start marketing there products correctly.
112 replies
94 months ago
Service paid for not completed
Good Afternoon I sent a parcel to JHB with the explicit instructions for the parcel to be delivered door to door (indicated on the envelope and on the waybill slip under post office name). As per the tracking results, the status is indicated as awaiting collection. These are important documents that need to be delivered urgently as per my initial instructions. Can the postal service please notify the relevant post office that the parcel needs to be delivered to the address indicated on the envelope, this is the service I requested and paid for. Tracking results: PARCEL TRACKING RESULTS ________________________________________ Item Number: TC ********** 02ZA was last scanned on: 2018/07/05 at 23:22 Location last scanned: JHBCUR Currently has status of: COLL DOC TRACKING LINE TYPE DATE TIME BRANCH COMMENTS 1 COLL DOC 2018/07/05 23:22 JHBCUR C ********** 88 2 COLL DOC 2018/07/05 21:20 JHBNET C ********** 64
0 replies
101 months ago
Order Cancellation without consulting me
I Made an order for a Mweb Lte-A package 50gig for 299p/m. I received a sms stating that the order was cancelled due to bad coverage. I have checked there is coverage where I intend to use the product my Rica address however does not have coverage. I then phoned a mweb call centre they advised that I should resubmit the order online, the package that I signed up for was not available online anymore as the deal was cancelled. I phoned the call centre again they refused to help me resubmit the order and would only offer me more expensive packages. I made the order within the period of time that the deal was on offer and it was canceled without consulting me the reason being coverage something I confirmed before starting the sign up process.
105 replies
105 months ago
UNRESOLVED FAULT ON A LINE FOR OVER A MONTH
I Have a telkom line at my home that I am paying for that has not been working for over a month! I have logged the fault followed up on the fault all to no avail. I have exhausted all possible avenues to get the fault resolved. If we had another service provider in our country I would have moved my line regardless if they would have charged double that is how frustrated I am. This is by far the worst service I have had in my entire life. The Fault ID: 74CEK03817 Land line number ********** 332 Follow up ID 997149 WH Fouche Cell Nr: ********** 337
61 replies
132 months ago
Call errors & Faulty itemized bill
Good Day<br> <br> I have recently moved to Vodacom as a service provider ( 3 months ago ). I am paying additional money every month to receive a itemized bill. My first itemized bill was not sent to me at all up until I queried the matter with Vodacom. They then sent me a itemized bill with barely twenty calls on for the entire month of May. If I then go and open my phones call logs I can list at least 20 additional calls for every day they listed only one.<br> <br> Additional to this problem I am having I am also told that some people are unable to call me. When they dial my number they are either told that my number does not exist or that it is busy even when they are sitting right next to me with full reception. <br> <br> Both of these Queries where elevated as far as possible within Vodacom via there call centres as well as email to no avail. The email was sent on the 12 th of June attached to this email was proof of all of the above mentioned problems as well as the following reference number: S3-88M26-6GQPN quoted in the text.<br> <br> The phone is for business use and the problems urgently needs to be solved. This is my last resort.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
6 (75%)