AL
Angelique L
Active since Jan 2015
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Disastrous Move with EFI: A total lack of Care and Accountability
Late, disorganized, zero communication-EFi removals were my worst moving nightmare from start to finish.
0 replies
124 months ago
Breach of your own contact!
I upgraded my phone in December last year 2015. Due to the new phone not accepting my SIM card , a sim swap was done. Unknown to me at the time, Absa is suppose to contact the client for security reason to ensure that I have done the sim swap and thereafter within 36 hours everything is uplifted! This was not done. Todate, as I sit another day in a branch (Verdi) of wonderful staff who have been assisting and holding on for several hours to get hold of the fraud line and still no answer. I need to urgently do transactions however cannot do anything due to Absa not following their own procedure and code of conduct! What happened to the call to verify that I had done the sim swap ? What happened to the call that I was meant to get from the fraud department yesterday? Reference number I8737233? Where is your customer service? I will now charge Absa for wasting my consulting time and any other cost and legal action that will be taken against me for not paying my suppliers on time!
75 replies
136 months ago
No Power since 10:30am on Saturday 31 January 2015
Since 10:30 this morning, Darrewood residents have been without electricity. We called the call centre to get an update only to get told technicians are off site and cannot give us more information. Spoke to a supervisor, and she promised to call back in order to provide us feedback. Well it is now 9pm and no phone call and no feedback from city power as to why we are the only suburb without electricity! As residents we have the right to know what is going on and expect technicians to update the call centre on a regular basis. Call agents have no interest what so ever to try and assist.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (66.66666666666667%)
1 Star
1 (33.333333333333336%)