Efi Removals
Claimed Business
Transportation & Logistics|3.1|55 Reviews (last 12 months)|This business does not respond to reviews
Efi Removals
Claimed Business
55 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Efi Removals receives strong praise from many customers for friendly, professional staff, competitive pricing, and careful handling of belongings during long-distance moves across South Africa. Key team members like Kimberly, Caleb, and Enoch are frequently commended. However, a significant number of dissatisfied customers report damaged or missing items, severe delivery delays, poor communication after payment, hidden costs, and unresponsive management when issues arise. The contrast between pre-payment attentiveness and post-payment service is a recurring concern among unhappy clients.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-42
Recommended: Unlikely
Review Distribution
3.1|55 Reviews
Jun '25 - May '26
5(48%)
4(4%)
3(0%)
2(0%)
1(48%)
5(48%)
4(4%)
3(0%)
2(0%)
1(48%)
Frequently Asked Questions About Efi Removals
Based on recent customer reviews, Efi Removals receives strong praise from many customers for friendly, professional staff, competitive pricing, and careful handling of belongings during long-distance moves across South Africa. Key team members like Kimberly, Caleb, and Enoch are frequently commended. However, a significant number of dissatisfied customers report damaged or missing items, severe delivery delays, poor communication after payment, hidden costs, and unresponsive management when issues arise. The contrast between pre-payment attentiveness and post-payment service is a recurring concern among unhappy clients.
Efi Removals has a TrustIndex of 0 out of 10 on Hellopeter, based on 55 reviews in the last 12 months. Hellopeter has tracked Efi Removals across 356 total reviews. How is the TrustIndex calculated? →
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHM
Humesan M
1 reviews | Active since Jan 2020
18 Mar 2026, 12:20
Very poor overall experience and significant damages
I used moving 24 to get quotations and EFI were one of the companies to quote. Their price wasn't the cheapest, but their initial timeous responses, good communication and most importantly the net positive reviews led me to go with them. My move was from Johannesburg to Durban. First sign of a warning was a significant decline on communication, once the deposit was paid. What was very concerning was when I followed up on the week of the move to confirm that everything was in order, I received no response until 2 days later and the reasoning was that they had not been in the office since Friday; however, I tried all numbers on the invoice and that I could find online and none were answered or returned. On the day of the move, they arrived approximately 5 hours later than communicated. I was following up the whole time and was just given empty promises as they double booked 2 moves on the day. When they did arrive, there was only 2 guys that came with a small truck. I fully conveyed the extent of furniture and was very clear on the body corporate rules and accessibility. I ended up having to assist with carrying the furniture to get it done quicker. The guys dropped my fridge, s****ped, dented and broke a lot of furniture due to over packing and rushing as they were late. When they finally admitted what I told them before they even started, that my furniture is not going to fit in the truck they arranged for the big truck to come through to load instead of transporting to and fro. They ended up making 3 loads to to the bigger truck all while off-loading my furniture on the road while transporting back and forth. The body corporate wanted to issue a fine as they ended being over 3 hours past the allocated moving time. The delay caused me to book into accommodation for the night as it was too late to drive. When they arrived at the drop off location they did not come with a shuttle truck so that had to be arranged on demand even though this was communicated during the quotation stage. I wasn't at home to supervise as I was still on the road back to Durban. I had family at home to receive and they explained the shuttle vehicle was a basically a van that looked like it had been transporting fresh produce. It was also raining and the time. Whilst transporting from the vehicle they once again over packed on a rush. This led to further damages, they also dropped my day bed onto the road whilst transporting it on the Van, permanently damaging the inside wooden frame. I was also forced to pay the remainder before they commenced offloading so I couldn't wait to until I arrived to supervise. When I did arrive there had already left and I found the state of my furniture was in a very poor and dirty condition. Also, I identified a hole through the back of my fridge. I communicated the list of damages and my dissatisfaction with EFI and how'd they propose to remedy the situation. They just red the message and did not send any further communication to date. The only recourse is for me to pursue legal action, however that would come with it's own costs, time and challenges. My reason for this review is to create awareness for future people to not end up in my shoes. Whilst there's a good few positive reviews, my experience felt like their behaviour was the norm not the exception so I genuinely believe that this isn't the company to consider and hope you fair better with anyone else. This isn't a professional moving company nor one that you should trust with your possessions.
Helpful (0)
|Replies (0)HM
Humesan M
1 reviews | Active since Jan 2020
18 Mar 2026, 12:20
Very poor overall experience and significant damages
I used moving 24 to get quotations and EFI were one of the companies to quote. Their price wasn't the cheapest, but their initial timeous responses, good communication and most importantly the net positive reviews led me to go with them. My move was from Johannesburg to Durban. First sign of a warning was a significant decline on communication, once the deposit was paid. What was very concerning was when I followed up on the week of the move to confirm that everything was in order, I received no response until 2 days later and the reasoning was that they had not been in the office since Friday; however, I tried all numbers on the invoice and that I could find online and none were answered or returned. On the day of the move, they arrived approximately 5 hours later than communicated. I was following up the whole time and was just given empty promises as they double booked 2 moves on the day. When they did arrive, there was only 2 guys that came with a small truck. I fully conveyed the extent of furniture and was very clear on the body corporate rules and accessibility. I ended up having to assist with carrying the furniture to get it done quicker. The guys dropped my fridge, s****ped, dented and broke a lot of furniture due to over packing and rushing as they were late. When they finally admitted what I told them before they even started, that my furniture is not going to fit in the truck they arranged for the big truck to come through to load instead of transporting to and fro. They ended up making 3 loads to to the bigger truck all while off-loading my furniture on the road while transporting back and forth. The body corporate wanted to issue a fine as they ended being over 3 hours past the allocated moving time. The delay caused me to book into accommodation for the night as it was too late to drive. When they arrived at the drop off location they did not come with a shuttle truck so that had to be arranged on demand even though this was communicated during the quotation stage. I wasn't at home to supervise as I was still on the road back to Durban. I had family at home to receive and they explained the shuttle vehicle was a basically a van that looked like it had been transporting fresh produce. It was also raining and the time. Whilst transporting from the vehicle they once again over packed on a rush. This led to further damages, they also dropped my day bed onto the road whilst transporting it on the Van, permanently damaging the inside wooden frame. I was also forced to pay the remainder before they commenced offloading so I couldn't wait to until I arrived to supervise. When I did arrive there had already left and I found the state of my furniture was in a very poor and dirty condition. Also, I identified a hole through the back of my fridge. I communicated the list of damages and my dissatisfaction with EFI and how'd they propose to remedy the situation. They just red the message and did not send any further communication to date. The only recourse is for me to pursue legal action, however that would come with it's own costs, time and challenges. My reason for this review is to create awareness for future people to not end up in my shoes. Whilst there's a good few positive reviews, my experience felt like their behaviour was the norm not the exception so I genuinely believe that this isn't the company to consider and hope you fair better with anyone else. This isn't a professional moving company nor one that you should trust with your possessions.
0
Replies (0)AG
Alphonso G
1 reviews | Active since Jan 2020
13 Mar 2026, 19:08
I had a very good experience with this company
I had a very good experience with this company. My furniture was properly delivered to me as planned.
Helpful (0)
|Replies (0)AG
Alphonso G
1 reviews | Active since Jan 2020
13 Mar 2026, 19:08
I had a very good experience with this company
I had a very good experience with this company. My furniture was properly delivered to me as planned.
0
Replies (0)LG
Lee-Anne Goosen
1 reviews | Active since Jan 2020
3 Mar 2026, 08:56
Local one day move from Boksburg to Kempton Park
I have received exceptional service from Caleb, Tonni and the rest of the team. They were on time for the move, loaded my furniture and belongings with much care, disassembled what need to be assembled. I would recommend them to anyone doing local moves. They are all polite and professional and does exactly as requested. Everything went smoothly! Thank you so much Efi Removals!!
Helpful (0)
|Replies (0)LG
Lee-Anne Goosen
1 reviews | Active since Jan 2020
3 Mar 2026, 08:56
Local one day move from Boksburg to Kempton Park
I have received exceptional service from Caleb, Tonni and the rest of the team. They were on time for the move, loaded my furniture and belongings with much care, disassembled what need to be assembled. I would recommend them to anyone doing local moves. They are all polite and professional and does exactly as requested. Everything went smoothly! Thank you so much Efi Removals!!
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Replies (0)NT
Neo T
1 reviews | Active since Jan 2020
17 Feb 2026, 17:56
Save yourself. Choose another courier
Horrible service. Did not deliver on promised day. Ended up hustling me for more money and I had to pay because I was desperate for my things to be delivered. My couch is torn. Desk is broken into pieces. They did not wrap the things as promised. My work clothes were ****** as they decided to go through my clothes that were in a bag.
Helpful (0)
|Replies (0)NT
Neo T
1 reviews | Active since Jan 2020
17 Feb 2026, 17:56
Save yourself. Choose another courier
Horrible service. Did not deliver on promised day. Ended up hustling me for more money and I had to pay because I was desperate for my things to be delivered. My couch is torn. Desk is broken into pieces. They did not wrap the things as promised. My work clothes were ****** as they decided to go through my clothes that were in a bag.
0
Replies (0)RB
Rashieka B
1 reviews | Active since Jan 2020
11 Feb 2026, 08:00
Stay away from Efi removals!!!
What a nightmare!@#$ Stay away!!! Very polite and friendly at the beginning but once they have their deposit and your furniture, you dont hear from them and have to follow up all of the time. The lady who "assists" is named Kimmie. Making empty promises about getting our goods within 3-4 days and giving me the tracking details for the truck. I mean how can you just 'forget' a client's goods behind. Then I was told that they had to pay my storage for the duration almost like it was my fault. Moved from Cape Town to Centurion. Goods only arrived at our destination 2 weeks later. A few of our goods were damaged and missing. Promised me a discount for the inconvenience due to their delays. Had to sleep on blow up beds after which my back hurt and not even having a fridge in this hot weather. Ended up booking my family and I into a guesthouse which cost R10k for the week. Worst service ever! What a **** of a company. Very unprofessional. Dont make the mistake I did. I've reported them to the Ombudsman. I'm not sure how a business like this can still be trading.
Helpful (0)
|Replies (0)RB
Rashieka B
1 reviews | Active since Jan 2020
11 Feb 2026, 08:00
Stay away from Efi removals!!!
What a nightmare!@#$ Stay away!!! Very polite and friendly at the beginning but once they have their deposit and your furniture, you dont hear from them and have to follow up all of the time. The lady who "assists" is named Kimmie. Making empty promises about getting our goods within 3-4 days and giving me the tracking details for the truck. I mean how can you just 'forget' a client's goods behind. Then I was told that they had to pay my storage for the duration almost like it was my fault. Moved from Cape Town to Centurion. Goods only arrived at our destination 2 weeks later. A few of our goods were damaged and missing. Promised me a discount for the inconvenience due to their delays. Had to sleep on blow up beds after which my back hurt and not even having a fridge in this hot weather. Ended up booking my family and I into a guesthouse which cost R10k for the week. Worst service ever! What a **** of a company. Very unprofessional. Dont make the mistake I did. I've reported them to the Ombudsman. I'm not sure how a business like this can still be trading.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 17:14
Excellent Service, Reliable and Professional
Kim-Rose and the team were fantastic! She gave me a great price, arranged temporary storage at the Joburg depot, and ensured all my items were safe. The process was smooth, and I felt confident that everything was being handled responsibly. Highly recommend their services — very professional and trustworthy!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 17:14
Excellent Service, Reliable and Professional
Kim-Rose and the team were fantastic! She gave me a great price, arranged temporary storage at the Joburg depot, and ensured all my items were safe. The process was smooth, and I felt confident that everything was being handled responsibly. Highly recommend their services — very professional and trustworthy!
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Replies (0)AL
Angelique L
1 reviews | Active since Jan 2020
4 Feb 2026, 07:03
Disastrous Move with EFI: A total lack of Care and Accountability
Late, disorganized, zero communication-EFi removals were my worst moving nightmare from start to finish.
Helpful (0)
|Replies (0)AL
Angelique L
1 reviews | Active since Jan 2020
4 Feb 2026, 07:03
Disastrous Move with EFI: A total lack of Care and Accountability
Late, disorganized, zero communication-EFi removals were my worst moving nightmare from start to finish.
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Replies (0)NT
Neo T
1 reviews | Active since Jan 2020
2 Feb 2026, 14:02
Their workers go through your packed luggage and pick clothing for themselves. My leather jackets work pants and all my Shirts are gone. They promised delivery on the 29th and never pitched until I threatened to open a case. I had to sleep on the floor
You will cry real tears. Please stay away, I beg you.
Helpful (0)
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Neo T
1 reviews | Active since Jan 2020
2 Feb 2026, 14:02
Their workers go through your packed luggage and pick clothing for themselves. My leather jackets work pants and all my Shirts are gone. They promised delivery on the 29th and never pitched until I threatened to open a case. I had to sleep on the floor
You will cry real tears. Please stay away, I beg you.
0
Replies (0)