ET
Ebrahim T
Active since Feb 2015
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Terrible customer service
Worst customer service ive ever experienced. Phoned for a service query and the agent simply put the phone down. Embarrassing store, would never buy or recommend this store to anyone
0 replies
120 months ago
Appalling customer services and unreasonable device repair policies (MENLYN)
<p>My lte router was rendered non operational after a firmware upgrade last night. Took the device into Hatfield, pretoria Telkom direct store and they redirected me to menlyn store where they have technical assistance on site and a workshop to book the device in if repairs were required. My experience at menlyn left me shocked at how easy the menlyn Telkom branch store staff member treats clients without any proper etiquette. It's rather a pity that video recordings of client dealings are not kept, and if support staff attitude was a face, it'd be smeared with glum, smug, non helpful, awfully defensive for person whom wishes to help and downright nonchalant behaviour which is probably not conducive or productive for a front facing desk staff member to have. I could probably have used self service on the Internet and got the same experience from an inanimate software procedure displaying me the 'frequently asked questions' in tonkenese, I'm wondering why I even went in in the first place, now that I think of it probably only and just to leave my device for repairs for them to tell me my device could take up to a duration of 28 days to fix... huh, what... (strange enough, the two other staff also over heard and agreed, 'yes, 28 days'.. only to look around to find a few faces on my side of the support desk that looked at me and wowed, 'holy moly 28 days is rather long'.. so, apparently Telkom staff are in the know however as clients we all share the wow. Surely there's something wrong with this picture, I mean come on...) </p> <p>So, I updated my router firmware and instead I got appalling service, unhelpful rhetoric (Telkom staff member also edified me on the mannerisms I should adopt in life, for example being polite.. uhmm, is this the right person for the job?? Do I need moral guidance when taking my device in for servicing ?? However I can't say much for his behaviour as he could hardly look at me whilst we were talking, for a moment I wondered whether his Facebook updates where more interesting or whether he was going to have a nap before sneaking in a cup of tea...) , defensive behaviour, passive aggressive responses and then the final but not forgotten, 'shrug off' ...yay </p> <p> </p> <p>How you can help others </p> <p>1. Improve clients services, equip support people with proper s****s to deal with PEOPLE not devices. There's a proper way to deal with people to make them feel supported even though you, the staff are not able to implement a fix right away. This can be done without leaving the client feeling disgruntled and disturbed.. </p> <p>2. Please improve your repair time policies on devices (waiting up to 28 days because of an LTE router that stops working after a firmware upgrade is really not reasonable and probably even unfair too. )</p> <p> </p> <p>I'm all for being patient and the pursuit of happiness however having bad customer services coupled with unreasonable policies regarding devices and repairs can really replace tel with hell instead.. </p> <p>please, I hope someone is listening... </p> <p>p.s I've purposefully left out any names of staff i had gross, puke encounters with. If anyone wishes to have them please respond to my post i guess. </p> <p>Regards </p>
106 replies
136 months ago
Terrible Service from City Couriers
1. bought my items through an online retailer and requested express delivery modality (confirmed payment 02/02/2015)<br> 2. received a tracking number that apparently was only visible/operational/track-able after a courier consultant was to update this items life-cycle status (02/02/2015)<br> 3. followed up with the courier service (03/02/2015) <br> When i inquired about my tracking number i got the impression from Shanel that her sense of entitlement was indeed more important than helping me. she then gave me a ETA (03/02/2015 before 16:30) upon which i inquired why i cant track and trace. she kept on repeating that itll be delivered by 430pm of which i wasn't even asking for in the first place. further frustrations and her emphatic nonchalance obliged me to take this matter further with her manager. after her mumbling she gave me her managers number and a fictitious name she chose so that it'd hamper and stifle my inquiry. <br> ive logged a complaint with the service provider including all relative individuals in an email and still waiting to know where my parcel is. this has been my second terrible experience with this courier service and would seriously recommend companies never use them.
0 replies
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2 (66.66666666666667%)