RB
Ronel B
Active since Feb 2015
3
Reviews
0
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Reviews
3 reviews60 months ago
Disaster
Wow the worst experience ever, first non smoking not marked then drink order wrong no apology you will drink what we give you then food order wrong, waitress reckons she will will cut the steak and take off what should not be there. The manageress then tells us they had to build a smoking area for r100000, 00 then they bring a order of cut steak after we said no we do not want it anymore. The worst is in all this no appoly. We leaving and paid for all the wrong orders
0 replies
68 months ago
So disappointed in Steers Langebaan
The worst ever Steers. Every week on Wacky Wednesday we have problems. First they got the order wrong, no tomato on 2 meals! When I got home because they struggle to deliver I phoned and was told to drive back to the shop so they can exchange the meals. I had to wait how ever long. Then the next try we got a delivery with no chips and the driver told me I had to go back to the shop to collect my chips. Then we tried again this time we had the same tomato problem. The last time was last week and also the last time I support Steers, we waited in line eventually got our meal without chips hadto wait some more, only to discover when we once again got home that there were no cheese on our order, the burger was stacked with lettuce hardly any sauce and no cheese ! This is pathetic they do not have a clue what they are doing in that shop, the owner is never available. The female manager just pulls her shoulders every time no customer care no apology, no compensation nothing they are not even trying . As far as I know Steers always use to do inspections and training for all their franchises. They definitely missed this one.
0 replies
136 months ago
No customer Service.
Miss/Mrs Mthembu were put on the line as a senior, from the word go this lady made a point to talk first and told what I have done wrong and that she will not help me and made it perfectly clear that she is in charge and what she says goes. Now as far as I know customer service comes with firstly greet the customer by name (since she had all my details already in front of her). Then u as consultant have compassion to find out from the customer what the problem is and how you can possibly assist. So after I have been bobarded with her ''strong personality'' or maybe she just had enough attitude I explained my scenario in more or less the same overpowering tone. She just did not care or care to listen or tried to understand or tried to help me. Then the accusation that I just want everything my way, the conversation is going nowhere is there anything else she can help me with. This was said so many times in such a short time. I suggested to her that maybe I should just move all my bussiness to a diffirent bank-she said that my comment will be noted in a very threatening way. I asked for a superior and were told that Lorisa Nade will get back to me maybe in 48 hrs. Really pathetic
77 replies
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)