KC
kerry C
Active since Feb 2015
6
Reviews
0
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Reviews
6 reviews96 months ago
KidzCo! dont buy!!
Please DO NOT BUY from this company. You will NOT receive your goods or your money back. This "Women" has various websites which she has used over the years to "take" money and not deliver goods. If you have been caught out. Open a case of fraud!
0 replies
96 months ago
KidzCo SCAM! dont buy!!!
This is a scam!!! Please DO NOT BUY from this site. You will not receive your products. This shameless, excuse for a woman has been running various scamming sites for the past few years and continues to get away with scamming people out of their money. The bank she banks with also continues to open accounts for her. Lay a case of fraud if you have been caught out.
0 replies
104 months ago
Telkom does not reply to bad service complaints!
I was on a 10 meg Fibre line which was running perfectly. I received a call from Mzukisi Fana - ********** at Telkom saying if I upgraded to a 20 meg line my account would remain the same cost which I was paying and no more. I eventually agreed to this after asking numerous times that this would indeed be the same amount but yet since I upgraded my account has been R350 more and now R150 more. He did not mention that VAT would still be added on and this includes no calls as it did before. It is extremely unethical to lie to people to get a sale. I have phoned numerous times to complain and try get an explanation but just get transferred from one department to the next with no resolve. Apparently the calls being recorded is of no help because your staff just act ignorant. You cannot even get reference numbers for the calls you make anymore and most of the time your 10210 lines don't even work. Worst of all is that I have had problems with the 20 meg line since I upgraded it. it runs worse than the 10 meg line and I cant seem to get Telkom to resolve that either. It seems as though Telkom likes to make it as difficult as possible to log disputes, log complaints and downgrade packages. As soon as my contract is up I will discontinue using Telkom because of your lies and bad service. Ironic is that I receive this email from Fana but yet since he got his sale he no longer bothers to reply. Good day I hope that this email finds you well. This is per our conversation, here is my email address to ensure a good after service. Regards Mzukisi
0 replies
104 months ago
Lying to get sales
I was on a 10 meg Fibre line which was running perfectly. I received a call from Mzukisi Fana - ********** at Telkom saying if I upgraded to a 20 meg line my account would remain the same cost which I was paying and no more. I eventually agreed to this after asking numerous times that this would indeed be the same amount but yet since I upgraded my account has been R350 more and now R150 more. He did not mention that VAT would still be added on and this includes no calls as it did before. It is extremely unethical to lie to people to get a sale. I have phoned numerous times to complain and try get an explanation but just get transferred from one department to the next with no resolve. Apparently the calls being recorded is of no help because your staff just act ignorant. You cannot even get reference numbers for the calls you make anymore and most of the time your 10210 lines don't even work. Worst of all is that I have had problems with the 20 meg line since I upgraded it. it runs worse than the 10 meg line and I cant seem to get Telkom to resolve that either. It seems as though Telkom likes to make it as difficult as possible to log disputes, log complaints and downgrade packages. As soon as my contract is up I will discontinue using Telkom because of your lies and bad service. Ironic is that I receive this email from Fana but yet since he got his sale he no longer bothers to reply. Good day I hope that this email finds you well. This is per our conversation, here is my email address to ensure a good after service. Regards Mzukisi
305 replies
129 months ago
Shocking customer service over PMB
My husband broke his ankle very badly in December 2014. He needed Physio. Discovery unlawfully declined to pay for his Physio twice until we got the Medical Council involved. They approved the PMB on 15 June. My husband started Physio in January and paid the Physio himself and funds came partly out of savings. We are still trying to get a refund from these past sessions. We have phoned countless times only to get told a completely different story, promises to phone back from your staff / supervisors have not happened. We have logged numerous disputes. Now the Physios account has been debited and no-one can say why. The money that was paid came out of savings. It needs to be paid out of PMB but it seems no-one at discovery has the intelligence to sort this out. I eventually asked to speak to a Client's Relations person, Isabelle Koffeman. She is trying to assist however it has now been 3 weeks and no final answer as I am told she is too busy. The treatment we have received as classic comprehensive clients is absolutely shocking! Your staff are completely incompetent. This should've been legally covered from the start yet now we sit 9 months later with no resolve.
75 replies
136 months ago
Unfair billing due to staff incompetence
In November , my husband and I went into the MTN Northgate store. The current blackberry which I had received a few months earlier was not working properly and as it was switching off constantly it was not safe to continue using it. My husband had a Blackberry Z10 which he was not using. <br> We took the phone into the Northgate branch to do a sim swop and to enquire with the consultant if there would be any different charges if I swapped to use the Z10, specifically enquiring about whether I would still receive free internet on the new phone. The consultant advised us that there would be no change whatsoever and that we would still get the free internet on the Z10. We had the phone with us, so there was no mistaking which phone it was we would be using. He even helped us to put a new cover and screen on. <br> We have since been billed for internet service for our last 2 accounts amounting to over R3000. <br> I went into the MTN Northgate store on 28 December 2014 to report this. I have also reported this online 10/01/2015, despite numerous emails from Customer Care insisting the Regional Manager would be calling us we are still waiting. This service is extremely unfair and upsetting.
77 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)