SQ
Shane Q
Active since Feb 2015
6
Reviews
0
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Reviews
6 reviews108 months ago
Abhorrent Service- Account cancelled still being billed and bullied 8 months later
<p>My experience with Telkom has the worst example of customer service I have ever experienced. Their service while my account was active was so bad that I cancelled the account in November 2016 as I frequently had no Internet in the middle of Joburg despite paying for it. </p> <p> </p> <p>In spite of the cancelation and confirmation Telkom illegally has kept trying to bill me till now, 8 months later. When I finally cancelled the debit order and requested the bank to refund the illegally debited fees Telkom requested the fees to be paid under no certain terms or else. Now 8 months later I am receiving messages ordering payment in 48 hours. </p> <p> </p> <p>I have phoned, emailed, questioned, complained and been promised by a customer care specialist all will be resolved to no avail. This company is incompetent, arrogant and illegal and I would urge all customers to stay as far clear as possible. The cheaper prices are not worth the problems which you will face. </p>
112 replies
114 months ago
No Internet for a Month, Charged Over Monthly Fee, Now Being Throttled!
<p>My experience with Telkom in the last month has been unbelievably terrible. First they took nearly three weeks to send a technician to my house to check a fault only to tell me my router was broken. They then had no routers which they owed me on warranty after a week told offered a data SIM but had errors on that so it didnt work for another week. When it finally started working they had routers which I picked up after having no internet for 5 weeks. When my internet came back it was running at 0.2mbps, 10% of the 2mbps I pay for which the technician mentioned means they are throttling my account. To top it all off, they charged me 30% more than my monthly fee despit having no internet all month for an "uneccesary call out." Absolutely unbelievable, the worst service I have EVER experienced. Do whatever you can to stay far from Telkom... they will not help your stress levels or business. </p>
112 replies
115 months ago
Internet Down 8 Days, Business Badly Affected but Still No Action.
<p>My internet has now been down for a minimum of 8 days (we were away before this so dont know when the problem started exactly) and despite spending probably more than 3 hours on the phone to Telkom during this period there is still no solution in sight nor action to assist me. I work from home, a fact Telkom knows as I have mentioned it each time I have called, and the lack of internet is having a SEVERE negative impact on my business. I have now had to purchase extra cellular data a an exorbitant cost to try and keep working but cant work efficiently due to the low capacity. Despite this it was not until today that the claim was escalated as apparently it had not reached the critical number of days. My connection with Telkom has been consistently poor and I would recommend trying other service providers. The savings on the slightly lower cost of internet are lost on Airtime, lost time and frustration and not worth having. </p>
56 replies
120 months ago
Don't waste your time trying. Find somewhere else to buy.
<p>Their prices may look good at face value but don't waste your time looking at this option for equipment. Avico wasted 4 months of mine following up on a Sony A6000 as despite it being in their website they could not get stock and then when they finally got stock they tried to increase the price by almost r2000. Moreover their service is terrible with their staff not returning emails and often not phoning back. After 4 months I finally decided to drop Sony and go with fujianqing. Best choice ever. I had a camera in a week. </p>
0 replies
126 months ago
PMBs: Huge delays, poor service and unpaid claims!
Under South African legislation Health insurance providers are required to provide Perscribed Minumum Benifits (PMBs) to members under certain circumstances. PMBs are basically to ensure private providers provide the same services as the public system would for clients with chronic illnesses. Most of the public has probably never hear of such a thing as medical schemes really dont want you to know about them, there is a full article on the issue here: [URL Removed] <br> <br> I had a major accident in January which legally entitled me to PMBs from Discovery. Fortunately my Doctors helped me initiate the process. However, despite learning the process and putting huge amounts of time and effort into getting the correct documentation and reference documents Discovery has been nothing but TERRIBLE to deal with. They have consistently taken months to turn around decisions on approvals, missed deadlines, not approved requried codes, not paid claims which have been outstanding months and generally been extremely unhelpful. <br> <br> Have a look at other companies, Discovery is too big and disinterested to look after its clients.
75 replies
136 months ago
Incompetent Service and Lies
One trusts an etailer that when they take your money they will deliver the goods. In this case the money was taken and yet [URL Removed] were unable to deliver the goods, and possibly never were able to. Never been more apalled by incompetant service, uninterested staff who give incorrect information, hold orders and money without once acknowledging there is no stock. Going on 3 weeks waiting for or our order with no feedback on where it is! To make matters worse they deliberately delayed the admission of inability to deliver to sit on the money longer. And now that they have admitted their inability to deliver they want to delay refund even further for 5-7 days. If they do that to sufficient clients and manage to \hold"onto possibly millions of Rands this makes for a good business. It didn't take 5 - 7 days to my money"
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)