Sumayyah S's Profile | Hellopeter

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Sumayyah S

Active since Mar 2015

5

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0

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Reviews

5 reviews

3 months ago

Outstanding Support from Start to Finish!

I cannot recommend Jerusha Reddy enough! She was my student advisor during my postgraduate qualification last year, and her exceptionally helpful and dedicated approach made a world of difference.She has been nothing short of amazing with all my MBA requests this year as well. What truly sets Jerusha apart is her remarkable patience, in-depth knowledge, and meticulous attention to detail. Whenever I have had requests or faced hurdles, she has always gone the extra mile to guide me through them. Thank you, Jerusha, for consistently providing top-tier academic and administrative support. You are an absolute asset to MANCOSA!

1 reply

Renew-it Randburg

97 months ago

Excellent Customer Service

I have to commend Saliem Nizamdin, the service advisor at Renew It Randburg who handled my repair work after my car was involved in an accident. He was friendly, super efficient, knowledgeable - he answered every 1 of my stupid questions with patience and understanding and professional. He kept me informed throughout the entire 2 week period that it took to repair my vehicle. He returned every call I made to him when he was unavailable to take my calls. He is an absolute gem and Renew It Randburg get my 5 star rating because of him! It was a pleasure dealing with you Saliem and I wish you everything of the best. My you succeed in all your endeavours...

1 reply

131 months ago

Customer Sevice Pathetic

I CALLED IN ON THURSDAY 23/10 TO CANCEL MY VODACOM CONTRACT SMART M. CANCELLATION WAS LOADED FOR 30/11. I RAN OUT OF DATA BUNDLES AND TRIED TO PURCHASE AN ADDITIONAL BUNDLE. I KEPT GETTING AN ERROR MESSAGE. A CUSTOMER CARE CONSULTANT NOW INFORMS ME THAT BECAUSE THE CANCELLATION WAS LOADED THAT I WILL NOT BE ABLE TO PURCHASE ADDITIONAL BUNDLES. THAT IS ABSOLUTELY RIDICULOUS AS I AM NOW BEING CHARGED OUT OF BUNDLE RATES!!!!! <br>

1 reply

137 months ago

Refunded but still being billed fot the same thing

On the 13th March I logged a complaint on this very site. Someone from Vodacom called me, apologised profusely, promised to have the matter resolved and issue a refund as I was being incorrectly billed. I did receive said refund. Howeve 2 months done the line I sit with the same problem! I do not even receive my statements anymore. I ask for them to be sent to me and again I am being charged for exactly what I was refunded for prior! I spent 31 minutes on a call to customer service only to have a manager tell me that it is a technical error! A technical error Vodacom has been experiencing for the last 5 months! I have subsequently cancelled 4 of my 5 contracts and sadly Vodacom has lost me as a customer all together....

1 reply

139 months ago

Poor Service Delivery

In January I logged a complaint about being billed for a dual bill. I do not receive a dual bill. I had 5 active contracts at the time. I was issued a credit note. Then in February I was billed once again for a dual bill on 2 contracts that were subsequently cancelled. My query was logged and closed 3 times with no feedback from vodacom whatsoever. Every time I call to query about the progress, a new service enquiry is being opened. I have been a loyal customer for 8 years but I have enough of not being treated with the respect I deserve. I will be canceling all my contracts and moving over to another service provider. <br> <br>

1 reply

Review Distribution

5 Star

2 (40%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

3 (60%)

1 Star

0 (0%)

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