RI
Razia I
Active since Mar 2015
95
Reviews
0
Industries
Reviews
95 reviews5 months ago
Extremely Frustrating
I did my bi annual chronic consultation and submitted my claim with same code that has been used for more than 5 years. I have now been informed that the ICD 10 code must be more detailed. As there have been not recent changes, I don't understand why this claim has been rejected. This is frustrating.
106 replies
8 months ago
Flabbergasted- what a *******
Unbelievable. I am charged service fees and now I have an extra charge for EFT to other. So every time I do an EFT it seems I will have to pay extra because it is another bank. What a *******. I seriously need to change my bank.
53 replies
8 months ago
Shocked beyond words
Shocking after more than 5 attempts I am still unable to register the MY difference on the app. The 1st login attempt was at the end of June, followed by 3 phone call attempts, followed by emails to customer services, also store visit. I have even emailed customer services and ops. I responded to an email yesterday 18082025 and received postmaster delivery stating mailbox is full and can't accept messages now. My concern is that my account may be registered to someone else, because the error is the same. I have uninstalled and reinstalled and the result is the same. It is more than a month and it has not been resolved as yet. My friends and family have their cards registered already, so why is there a delay?
0 replies
8 months ago
Poor Communication
I received a call from FNB agent stating that I qualify for early retirement and I will save on bank charges which is from age 55. When the agent said my account number etc stays the same but I need to do another application, and nothing changes. If nothing changes why do I need to complete another application, and why can I not be changed automatically to benefit from the bank charges.
53 replies
8 months ago
Misleading Authorization for specialist
Authorization to visit a specialist was requested by the network GP and this was approved by Discovery. When I called Discovery to query non payment I was told the claim was rejected because specialist visits have been exhausted. I don't understand why the approval was granted if that was the case. I should be told upfront that there is no cover for the specialist visit.
106 replies
9 months ago
Disappointed with the App
Disappointed with the new app. I have submitted my claim on the app and did not receive any notification for rejection of claim until I called discovery yesterday. I have also lost out on my rewards without any notification. There is no pop ups to advise that you have new notification like other apps have. This app is difficult to use. You have to figure things out on your own.
106 replies
15 months ago
Disappointed beyond words
I purchased a loaf of 2.25kg Lancewood Cheddar Cheese from Makro. I took the cheese to Makro and was advised to get in touch directly with Lancewood because Makro has a 7 day return policy on their perishables, which is not transparent anywhere in the store or on their receipt. I called Lancewood and spoke to Chane and was told to send pics and till slip, which is what I did. The response I received was that the cheese must be consumed within 5 days of opening and how bacteria sets in. How do you consumer 2.25kg cheese in 5 days? There is no disclaimer on the cheese packaging to use it within 5 days either. Unfortunately for me I do not get compensated for my loss.
53 replies
15 months ago
Customer satisfaction ZERO
I purchased a loaf of Lancewood Cheese from Makro which was approximately 2.2kg. I used half and the balance of it I left in the fridge because I did not want to freeze the cheese as they become all crumbly. I took the cheese to Makro and was told that they have a 7 days return policy for perishables and they cannot compensate me for it, The packaging does not have any disclaimer, except the expiry date. Makro is an absolute diasppointment.
53 replies
15 months ago
Disappointed
I am extremely disappointed with my interaction with the Branch Manager at Nedbank Windermere KZN branch, considering that the staff has such excellent attitude towards the client. I spoke to the manager 06/01/2025 in the presence of my dad with regard to the bank charges and she advise the teller to send the necessary details to her email and she will follow up and give me a call. She also advise that the number will be from a 010 number. I went to the branch on 09/01/2025 and was advised that the branch manager is awaiting for a response from the head office. To date I have not yet received a phone call with my query.
0 replies
15 months ago
Ridiculous
I am in store waiting for 45 minutes to sort out a voucher on smart shopper as yet no resolution. This is ridiculous. Sad that between management and smart shopper issue is taking so long to resolve. Further the complaint on the app says issue is resolved but it is not.
53 replies
Review Distribution
5 Star
10 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (10.526315789473685%)
1 Star
75 (78.94736842105263%)