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Ichraam A
Active since Mar 2015
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2 reviews104 months ago
SUL changed without consent
cell no ********** 017, contract taken out on 5 Aug 2016, with a R0.00 SUL. Monthly contract signed for is a 24 months top up MTN Choice 100Mins @ R599.00 ( which includes 500mb data). As of March 2017 to invoice Aug 2017 I was charged for data on the account, even though i received notification to say that my data has been used up and that i need to purchase more. In Aug i contacted the call center and a few queries was logged, however all i was told that i used the data and that i need to pay the bill. no one took in consideration that as i mentioned above that i could not use more than 500mb, and that i actually had to buy more data. after several attempts i was told that my SUL is actually R1000.00. which i advise them immediately to change it back to R0.00. i was advise that it was never R0.oo to start with. which i dont agree with. With no luck from the call center i approached Kenilworth Centres branch and a staff member could clearly see what i am referring too and that i was incorrectly charged. however the query he logged also fell on deaf ears. thereafter i approached (2 Sept) the branch manager ( Michelle Campbell) she logged another query , with some department , on which todate , is still not sorted. When we logged this query she agreed that it was logged for the amount of R1410.17. I mail her at least twice a week to ask her for feedback and all that is said they all still busy investigating. i get no other feedback than that, however almost every 2 weeks my line get suspended. yesterday i mailed her again and the feed back was they are still busy , however she was told feedback form the MTN people is this - " Still no answer but the client is not paying the bill makes it harder as we only owe R600 and they owe MTN R1887.08. Just inform the client that credit will not be passed if they continue not to pay". what they are telling me is that i need to pay the complete balance on this account then they will sort out my query, which i dont agree with. if i pay this it will only fall on deaf ears and nothing will be done about it. i have been paying my account with them regularly all the years, even while this query in ongoing. I just refuse to pay the amounts that i have been over charged with. please contact me Fairouz Arendse ********** 015
183 replies
135 months ago
Bad after sales service and bad manufactured produ
I have bought a brand new Specialized Tarmac Pro frame set at the end of 2012 which costed me R25 000.00. After less than a year I notice a small bubble on my rear stay under the paint work. About three weeks ago I notice the bubble got bigger and decided to take it to the bike shop I bought the frame from. They confirm that the bubble was under the paint work and definitively is a manufacturing problem and the bike was also standing indoors. They forward the frame to Specialized in Stellenbosch which are the suppliers and they said the that paint warranty has expire. The bubble is under the paint and it looks like rust forming under the paint. They are still refusing to replace the frame. I am very upset with the whole situation as the product does not come cheap and it no fault myself that cause the damage to the product. At the end of the day I think it's better to buy the Scott, Giant and other brands as you get better service and value for your money. I will definitely recommend all my cycling buddies and any one look for the Specialized bikes not to buy it.
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