Active since Apr 2015
This Company sold me a Canon printer that is not compatible with my Apple operating system, although on the packaging it did say compatible with Windows & IOS. This is clearly false information. I have not been able to get them to replace this printer with one I can use as per my initial requests when I bought the printer.
Received excellent service from Luelle (DBN branch)
I made a booking for one of my staff members for 5 nights. I paid upfront for this booking. Due to the national lockdown, I had to cancel one night's accommodation, since my staff member has to come home before the lockdown. I requested a refund for this one night's accommodation. The feedback was that they don't do refunds!! I did not plan this and it is something beyond my control. I honestly do not have words to describe this attitude and action. I will most definitely not support them ever again and I will also make sure other potential clients are aware of this.
My mother-in-law (78 years old), signed the contract to purchase a property in Bougainvilla Retirement Village on 17 March 2015, the deposit was paid on the same day, and the deadline for guarantees was 30 March 2015. On 26 March the agent phoned to say, sorry they sold the property to someone else. We are also still waiting to get the deposit back. We have never been so shocked, no regard for a signed contract, the fact that a transaction is in process or for basic business principles & client service! They also mainly deal with the elderly, which makes this worse - maybe it is an easy target for them!