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Danielle B
Active since Apr 2015
4
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4 reviews2 months ago
****
I wish I’d read the reviews before placing an order. I ordered 3 items in November 2025 and haven’t recieved any of the items to date. No responses to queries or any information regarding a refund. The owner belatedly ignores any form of communication.
0 replies
124 months ago
Failure to Refund
In December i bought scatter cushions from Coricraft and returned a few of them as they were to big for the other couches. I was promised to be refunded the money for the cushions returned but after several visits over the past 2 months they have failed to refund me the money or give me clear feedback, all they give are endless promises and excuses. This whole situation has really become annoying.
75 replies
134 months ago
JD Group failing to explain
I still have not been assisted by JD or been explained to about what is going on with my account. I was told that I would receive feedback but seems like the issue is just being brushed under the carpet and still receiving statements that I owe them.<br> <br> Report that I wrote on 14/04/2015<br> <br> \I bought a couch at Rochester Northgate and took it on credit and planned to pay it before 12 months. So I did that and paid it within 7 months. Closer to the time of me paying it off funny amounts started reflecting on my statements and when i asked about it i was told i wasn't being charged goods insurance throughout the period of the agreement so i accepted and paid off the account. A week later when i went to collect the letter that i had paid off my account i was told there is still an amount outstanding. This is by far the worst""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1705108;204817;899;14;2;0;1;0;0;2;15/04/28 8:43;1012;4;15/04/26 17:41;15/04/26 15:51;And so it continues!!;7,51E+12;Accounts;726040322;So a month ago, I posted a report because I got charged all kind of charges on my account for sms and letters I never received. I spoke to a lady called Eleanor. And she finally got my married- surname sorted, she even got the collector's fee reversed.<br> <br> But low and behold - I get my account this month - and they have charged me interest on my account. For what???!!! I paid the amount that was given me - by Eleanor and an e-mail. And I paid on time. So PLEASE tell me what the interest charge is for???<br> <br> I am now seriously considering closing this account. I pay over 6 months - interest-free!!! What's the point if you are going to keep charging me interest any way. I've just had enough now. I cannot do this fighting every month - it is time consuming and I have far more important things to do.<br> <br> So seriously!!! Can you fix your nonsense or irritate someone else!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1706514;831876;624;4;2;0;1;0;0;2;15/04/29 8:01;1012;NULL;15/04/28 16:55;15/04/28 15:09;Samsung gave my phone to someone else ;8,71E+12;;719035618;I gave in my phone last year November at the Samsung Store in the Lifestyle Centre. After endless calls the phone just rings, I went in to query my phone, to be told someone already collected it. I'm still sitting with the jobcard and find it totally unacceptable. I would appreciate your urgent feedback regarding this matter, I've reported this complaint before and no one can give me answers. I sent my complaint on the 24 March and I'm still sitting without a phone. Samsung customer care told me to phone Michael from Samsung Boksburg, he told me he will get back to me and I'm still waiting. Please can someone contact me with answers?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1709383;845581;587;20;2;1;1;5;3;5;15/05/04 8:01;1012;2;15/05/01 14:15;15/05/01 15:09;Extremely Rotten Attitude;6,51E+12;Carnetia - Manager;836561280;I am utterly disgusted by the rotten attitude of the Debonairs Galleria manager, her name is Carnetia, together with a cashier, Sthembile, who were on shift on the 1st May 2015 at 14h15. They would not serve my 9 year old daughter as they were saying they do not have change. The cashier took out my money from the till and threw it on the counter in front of my daughter. When I asked for the manager, she (Canertia) came to the counter and very rudely told me that they didn't have change and when I told her that she must find change, she told me that she was not going to argue with me!! This so called 'manager' obviously does not have the slightest clue of what customer care is all about. I am very surprised that Debonaires hire such a bunch of people with such rotten attitudes and make them managers and cashiers!! I am totally disgusted. To make matters worse the very same bunch continued to serve other people after us who were buying with even bigger notes and yet they claimed not to have change for R50 note!!! Even some of the staff at the back started loughing when I wanted the shop owner's phone number.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1717915;849214;872453;14;2;1;1;5;3;5;15/05/12 7:45;1012;1;15/05/11 16:41;15/05/11 14:53;Nutri Start- feedback on product;;;;To whom it may concern. <br> <br> Yesterday I saw Nutri Start going on special at Pick n Pay and decided to buy it as I'm a journalism student at Rhodes University and as the case with most students, I'm generally low on cash. I was excited to taste the cereal, however, much to my disappointment, it tastes horrible. The cereal looks and tastes nothing like it is marketed to be. Even with basic things in terms of the colour of it. I tried eating it as I did not want it to go to waste but I found it inedible after a while. I now have a box left which will go to waste and I just want the makers of Nutri Start to be aware of this as it is quite upsetting, their product definitely needs to be improved. <br> <br> Nadim Nyker ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1729218;236479;357;16;2;1;1;5;3;5;15/05/23 13:28;1012;2;15/05/22 22:31;15/05/22 20:36;Cost of SMSs after 20:00;8,31E+12;;824834233;Earlier tonight, I loaded R30 airtime onto my phone.<br> <br> Between 20:00 and 22:15, I sent 10 SMSs. (Actually fewer, but some of them had the length of 2 messages.)<br> <br> Of the R30 that I loaded onto my phone earlier, there is now only R14 left. That means: 10 SMSs (AFTER 20:00) cost me R16. That means R1,60 per SMS.<br> <br> R1,60 per SMS during off-peak time? Is that your tariff for SMSs?!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1721573;840380;357;16;2;0;1;0;0;2;15/05/15 9:53;1012;NULL;15/05/14 18:51;15/05/14 17:01;No resolution to ID Theft/Fraud;6,50E+12;Legal / Direct Sales ;844056527;Please see my initial complaint of 17 April http://hellopeter.com/vodacom/complaints/id-*****-1697431.<br> So almost a month later and there is still no resolution. Your respondent told me he would sort this out in 3 days. I have been shunted back and forth between legal and customer service. No one seems to know what is happening with my case, or be prepared to give me any feedback on it.<br> Also - I keep getting mails from your lawyers demanding payment for the account I NEVER opened!!!<br> <br> I get shunted back to the legal department - who keep sending me back to customer service - who send me back to legal - who send me back to customer service and so we go round the mulberry bush again and again.<br> <br> Sort it out. YOU CALL ME with the problem RESOLVED. I think I am going to send YOU my lawyers letter with a bill for MY time and cell phone bill and stress for trying to fix YOUR problem.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742192;859532;741186;18;2;0;1;0;0;2;15/06/15 12:22;1012;3;15/06/06 21:11;15/06/06 19:30;Poor Road Conditions Under Toll Roads.;8,90E+12;Local Road Department;731282912;I would like to know why snake road R23 under the N12 road bridge is in such a poor state. I have been traveling the road for 3 weeks now and no improvement.<br> <br> On the right hand lane turning from Snake Road R23 onto the N12 toll road there is a road level variance that feels like hitting a pothole when moving over from the middle lane onto the right turning lane likely causing misalignment on everyones wheels. At the traffic robot interestion before turning off the lanes have faded thus increasing the chances of cars from the left road at intersection smacking into trying to turn onto the N12 road on Snake Road.<br> <br> Plus today 06/06/15 a truck carrying small stones lost some of its load at the above intersection that no responsible person had cleaned up.<br> <br> Please find the coordinates:<br> Intersection of Snake Road and N12<br> -26.175490, 28.333970<br> <br> On the general too. How good are the roads, +- distance, on exits and entrance onto toll paying roads?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1745813;861015;357;16;2;0;1;0;0;2;15/06/11 10:46;1012;5;15/06/10 19:42;15/06/10 17:54;Charged for services not requested;I18206925;;823792213;Vodacom charged me for services which I did not request nor authorise for 2 months in a row. When I queried it, they keep referring me to an unrelated party of whom I have never heard before. They are not interested in helping me or to refund the incorrect charges. This is now the second time in the past year that it has happened, and I am getting very irritated with it.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1757077;865732;688279;14;2;0;0;0;0;2;15/06/25 9:17;1012;NULL;15/06/24 18:00;15/06/24 16:25;they not consistence they mislead client's ;9,21E+12;;743322368;I have a furniture (loan) account with them that was in arrears with two months made arrangements to pay 2000. 00 when my initial instalment is 1100.00 so I was trying to cover for the arrears with the 2000.00 arrangement.then on the 28515 went to the randburg branch to find out how much are my arrears was told they at 1150 paid that in cash.<br> Later on the 02615 i recieved a call from their call centre i confirmed with the lady that my account is up to date arrears are fully paid, the lady asked if i was still going to continue paying 2000.00 even when I've paid up my arrears and i agreed because she advised if I pay that then I'll finish the loan in November that was fine with me.now on the 24615 I receive a message that my account is in arrears With 400.00 so my total due is 1500.00 i immediately consulted the branch in randburg was told that it is in arrears wich I don't understand how, the manager said I should personally call the complaints department then I emailed them and am still awaiting for feedback, am so terrified with their inconsistency, i can't afford their false information.... Please help ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1759634;60019;694601;14;5;0;1;0;0;5;15/07/01 10:41;1012;NULL;15/06/27 19:36;15/06/27 17:49;Great Service Brilliant Attitude;;Zama (Female one);829474299;An Enormous Thank you to Zama (The female one) at the Park meadows Toys R Us. She went out of her way to check if the store had stock of a Particular item (I called to find out before driving all the way as I stay a distance form the store). unfortunately they didn't have any. she then went the extra mile after I had spoken to her and searched through the stock and found the items. she traced my call and called back stating that she found the items, All this at closing time when everyone is rushing to get packed up and go home.Thank you for being such a diligent and helpful person. in today's consumer environment it is hard to find such a gem. truly an asset to Toys R Us Definitely should promote and mold this person. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1768636;870391;33;1;2;0;1;0;0;2;15/07/08 8:44;1012;NULL;15/07/07 17:45;15/07/07 15:52;ths servc is total poor;62499817545;consultant;719836262;i went to fetch my statement they scanned my f/prints and they ddnt read they told me to go homeaffairs for a statement i been using fnb for 5yrs and m gonna leave this shit bank soon;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1769875;598303;893260;16;2;0;1;0;0;2;15/07/20 11:03;1012;NULL;15/07/07 12:03;15/07/08 18:11;Bad Service;7,20E+12;;836311379;About three months ago my almost new blackberry got problems with the speaker, and i took it to Mtn keywest, the phone was still under guarantee and they said they will fix it, when i got the phone back the speaker was fixed and they replaced the battery with a new one but the phone kept rebooting by itself and displayed full battery and then switched of the mobile network because the battery was low. So on the 18th of last month i took it back again and they said two weeks it will be fixed, yesterday when i went back to fetch the phone they told me that the new battery( they gave me )a few weeks ago was out of warranted when i explained that its a new battery that mtn gave me they changed the story and blamed the mtn strike i think that the service i get from mtn is pathetic im still without a phone and that is not mtn's problem i was told;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1773503;872547;704391;9;5;0;1;0;0;5;15/07/14 9:47;1012;NULL;15/07/13 15:25;15/07/13 16:55;Thank You;29291896;Nombuso;768443032;Professional,kind and efficient.thank you for your assistance.keep it up.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1773566;872581;893260;16;2;0;1;0;0;2;15/07/24 11:54;1012;NULL;15/07/13 20:32;15/07/13 19:02;USELESS MTN CALL CENTRE ;7,70E+12;Customer service ;630459671;I purchased a 1 day uncapped data bundle, transaction was successful, received an sms with confirmation that I successfully purchased the bundle and to dial *141*5# to activate the bundle. Dialed the number, activated the bundle, checked my Internet bundle balance and guess what??? Nothing!!! MTN took my money and provided me with NOTHING! Called 173 for assistance, held on for 16 min before my battery eventually died. Called back and held on for over 20 minutes!!! How on God's Green Earth is it ok to hold for 20 freaking minutes!!!!! That is absolutely ridiculous on every level!!! I tried the Self service number which is possibly even more useless than the call centre. I tried to register on the website because they won't allow you access to the site until you register, I completed THE WHOLE PROCESS and clicked on register, I got an error message saying that my registration was unsuccessful.. Please try again later. REALLY!!!!!! RIDICULOUS. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1774588;212999;717295;12;2;0;1;0;0;2;15/07/15 8:45;1012;NULL;15/07/14 17:42;15/07/14 15:53;Useless account system and personell;WDB19072 and WDB2695;Eddie Kloppers;826788099;I cannot believe that we trust a Dr's firm to look after our health, yet your account system is in shambles. You do not have the ability to capture payments - not even simple ones that is paid into your bank account<br> <br> I URGE ANYONE IN THE WONDERBOOM AREA NOT TO USE THIS PRACTICE AS LONG AS THE SO CALLED PRACTICE MANAGER - EDDIE KLOPPERS IS WORKING THERE. HE IS THE MAIN CLOWN IN THE PACKET. HE DO NOT RETURN CALLS, DO NOT KEEP HIS WORD AND THE CHANCE THAT YOUR ACCOUNT WILL BE FIXED, IS NOTHING MORE THAN A JOKE.<br> <br> I will gladly discuss my concerns with a real Dr - most definitely not with peanut ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1781609;119353;807;14;2;0;1;0;0;2;15/07/23 8:36;1012;NULL;15/07/17 10:11;15/07/22 15:44;Can't furnish us with purchase slip to do repairs;8,41E+12;Sales persons and Sales manager;733841309;On the 06tth September 2013 my aunt Mrs N. Ndamase went to buy us (my wife and I) an LG 1-7kg front loader washing machine at Game Mathatha Plaza. Unfortunately during our wedding preparation we lost the slip. <br> We started using the machine now in 2015 and it was not functioning well and ultimately not switching on at the moment. The two year guarantee expires this September but we still unable this far to get anywhere with trying to get it fixed. We called and were told to call their computer department as to pull us a slip copy. They told us that they can only do that and send it to another game because they do not deal with customers on such matters. We went to Game, Southgate Johannesburg, when the sales person called them since they can't deal with us, they made her to talk with their Sales manager. The Mathatha sales manager told the sales lady who was helping us that she is too low for him to talk to her. <br> As the person familiar with how stores works I know the computer is able to pull up the slip because we have all the details failing of which the filed archives do have the copies. But it seems as if we have reached a dead end if even their manager is too high to help us. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1786558;875373;624;4;2;0;1;0;0;2;15/07/29 8:34;1012;NULL;15/07/18 12:57;15/07/28 15:42;Really bad service;;;738227976;I took my Samsung note 3 to Samsung to get it fixed. It had a problem with the drop down notification panel, it wasn't dropping. I was told to leave it for about 1 hour 30 minutes. When I got back I found that all my data had been deleted without my consent and vodacom software had been loaded onto my phone which I use with an mtn sim and because of this my sim card couldn't be detected and my imei number was deleted in the process. Ever since i got my phone back my playstore is not opening and my browser is not working properly it keeps sticking. I have to restart my phone to get it working. I could have taken it back to Samsung but I'm now afraid it will actually develop more problems. I feel like they killed my phone. I regret taking it there. That was really pathetic to say the least. I have been using Samsung for years now and was looking forward to buying the note 5 when it comes out. I'm thinking twice now. Service like that i don't need.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1788707;879050;33;1;5;0;1;0;0;5;15/07/31 8:04;1012;NULL;15/07/30 16:52;15/07/30 15:12;LITERALLY THE BEST SERVICE IVE EVER HAD;9,21E+12;LINDON MZOBE;746771222;Good day<br> <br> Would just like to say WOOOOOOW... Lindon Mzobe is the reason i will only ever bank with FNB PINECREST.<br> Going the extra mile would be an under statement. What a great guy. Ive never been assisted with such proffesionalism. Very humble and without a doubt a peoples person. <br> <br> Kind regards<br> Chad Meyers;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1791760;32106;624;4;2;0;1;0;0;2;15/08/04 8:40;1012;NULL;15/08/03 17:38;15/08/03 15:48;Samsung ADH repair ended up in nightmare;353726/06/835936/6;Customer Care;832879159;I have now been in and out with Samsung ADH, after praising their quick response when my screen broke. Since 17 February 2015 it has been six months. After three repairs and countless complaints they said if they don't get a resolve they will go the next step and replace. So for the fourth time they repaired and said it is working but they are testing it. Surely if it was working they would have let me know by now.<br> <br> I demand a new phone because they have compromised my phone and it will never be the same again.<br> <br> IMEI 353726/06/835936/6<br> <br> Wishful thinking right?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1794188;356820;806;21;5;0;1;0;0;5;15/08/06 8:43;1012;NULL;15/08/05 17:41;15/08/05 15:51;Excellent customer serivce;112436044;Wayne Powell;846689517;Wayne Powell assisted me in the cancellation of my policies due to financial difficulties.<br> <br> He is very friendly, has a great attitude, fast and very helpfull.<br> <br> I think a great asset to any company.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1795286;581173;899;14;2;0;1;0;0;2;15/08/07 7:41;1012;NULL;15/08/06 16:34;15/08/06 14:49;Complaint;8,40E+12;Thando;833559324;god day, I laid a complaint previously about the new acer phone I bought online and was contacted by a lady from fochini who advise me to take the phone to foschini in eloff she will contact them and tell them I be dropping the phone off and they will book it for checks but when I got there nobody new why I brought the phone on Wednesday 05/08/2015 they called the online people and they advised Thando to book phone and when he asked if the phone is damaged what will happen and he was advised he needs to take it up with his manager,then he called acer to find out if he can book it. Amanda from acer said he cannot book it she will get that model and troubleshoot the problem with him which might take a hour or two which inconvenienced me transport wise. I have been made a fool going up and down to foschini if this doesn't get resolved by tomorrow I will be forced to go to the ombudsman about this. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1805303;664239;688332;9;2;0;1;0;0;2;15/08/19 8:42;1012;NULL;15/08/18 17:41;15/08/18 15:50;poor service;1371566;Lomarcia;786275685;I had a car accident last week Thursday and I contacted my insurance fnb brokers and followed the required stepscthey wanted from me which was filling in the accident claim form, sending a.r. no. from police station and photos of the incident. I have been dealing with a lady named Carlette Valiatham who put my stuff through and I was told I was going to be contacted on Friday and nothing happened, then on Monday I contacted Ms. Valiatham to gell her I still have not heard from them about my courtesy car which I pay for in my monthly installments for my car insurance or my car. Ms Valiatham eventually told me that she sent my stuff through to Lomarcia who was suppose to contact me yesterday (Monday). Today is Tuesday and I still have not heard from anyone I have missed 2 days of work(tomorrow is going to be 3) I want to know what is going on, fnb insurance use to be on the ball and on point.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1813587;889224;821912;18;2;0;1;0;0;2;15/09/04 8:57;1012;NULL;15/08/27 17:45;15/08/27 16:05;Not Rewarded for Surveys;;;832443735;I have been a member of the Enlighten Panel now for a few months. During this time I have completed about 5 surveys and have not been rewarded for any of them. My points balance still remains at 5 points. I am really dissapointed and frustrated, given that I take the time to answer surveys, but I am not rewarded accordingly. I would really appreciate some assistance in this matter, so that I won't waste my time answering surveys from the Enlgihten Panel in future.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1814515;562575;188;16;2;0;1;0;0;2;15/08/29 7:45;1012;NULL;15/08/28 16:39;15/08/28 14:53;collection of incorrect phone ;8,41E+12;cell c consultant;765621487;Upgraded my contract and they delivered incorrect phone called same of delivery on the 20/08/2015 they promised to collect till to date they did not come. Keeping on calling their call center without any help. Need correct phone or cancel the correct. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1816148;755634;188;16;2;0;1;0;0;2;15/09/01 7:13;1012;3;15/08/31 16:16;15/08/31 14:21;Un-black listing request;18128228;Kelvin Nondabula and Lerato Maleka;844489648;Dear Lerato Maleka & Kelvin Nondabula,<br> <br> Lerato - thank you for your call earlier. You gave me hope, but it was false hope indeed :(<br> <br> The device still shows as blocked despite 2 formal notifications since last week Wednesday stating otherwise.<br> <br> We are repeating the cycle with no different results. I have literally ran out of options in my plight for assistance. If you can't help me, please be so kind to forward my query to your manager or supervisor or anyone that you deem capable of assisting me? Anyone competent at all, since I am not allowed to speak to un-black listing department...<br> <br> ITC Reference number: 18128228<br> Contact number: 084 448 9648 (recently ported to prepaid on Vodacom, at the end of my contract cycle)<br> <br> Thank you in advance.<br> <br> Warren<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1823759;893467;188;16;5;0;1;0;0;5;15/09/09 7:11;1012;NULL;15/09/06 12:00;15/09/08 14:19;Service with a smile !!;7,31E+12;;723996993;My sons had to upgrade their phone contracts and we went to Mimosa Mall Bloemfontein on Sunday to do so. We were assisted by a young lady with the name of Bonolo ... she was really the most amazing and friendly young lady. I was very impressed with her efficiency and friendliness. Thanks Bonolo - the world needs more people like you !!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1830960;896563;893260;16;2;0;1;0;0;2;15/09/17 9:55;1012;NULL;15/08/27 18:54;15/09/16 17:03;data usage;6,60E+13;;834478860;I have had a phone from MTN for many years but suddenly in the last 2 months out of 20 years plus my account has jumped from average of R400 to R2000. response from MTN is data. I have done nothing more or less than I have in the last how many years and they now tell me I am using data. <br> the attitude is disgusting and I assure you they have not even bothered to look properly into the matter as they are making more money but they will lose me after all my years with them.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1833106;220409;818587;38;2;0;1;0;0;2;15/09/21 10:07;1012;NULL;15/09/12 11:12;15/09/18 17:15;No help;;;716759619;#VUS-467-23633. I logged a service request for slow line speed. I've been asking tgem to log a call to telkom from sunday. They did so on Tuesday. I have a 4mb line and I am running slower than a 300kbps line at this stage. I am highly reliant on internet and I am getting no feedback. They want a full price paid but no effort is made to sort out my issue;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1835788;898668;372;9;2;0;1;0;0;2;15/09/23 8:21;1012;NULL;15/08/11 0:00;15/09/22 15:29;No Update on status of my claim;7,71E+12;Gary;845771212;I reported a motor vehicle accident on the 11/08/2015, assessors were appointed to investigate. External assessor finished the investigation and handed over to internal assessor Gary September who sent me an email informing me that my car was uneconomical to repair. I then asked him the process to buy the car back via email- no response from his side then I called him. He told me to collect the car form the tow yard. The guys refused coz monies were not paid for towing & storage. I sent the invoice to Clair after explaining every thing to her. After a week or two of no response I called again to confirm the status of my claim. Clair then told me to escalate this to their complaints Dept. A guys called Rudi Followed it up with Gary who then sent me the email for docs to be signed on the 15/09/2015. They needed these signed & sent to Santam with originals. That I did, Claire told me the payment should be done by Friday 18th sept. She then extended car rental to Monday 21 Sept. Today (22/09/2015) the rental car is gone, Santam has not paid my claim as yet. Claire transferred my call to Lorraine at finance, she said money should be paid today I should expect to receive it after 48hrs.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1842184;154641;357;16;2;0;1;0;0;2;15/10/01 7:39;1012;4;15/09/30 16:39;15/09/30 14:47;No feedback;5,51E+12;;822175410;I recently contacted Vodacom about the fact that I am not receiving any statements, even though I am settling the account. It even shows on the credit bureaux as unpaid.<br> <br> I got a call from them to say that they will rectify it and that the system has been amended and they will e-mail my account to me as per the agreement - 2 weeks later, still nothing!<br> <br> They send you the contact number 011 546 2400, but the system says the number does not exist! I guess customer care doesn't really exist at Vodacom!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1856362;537704;818587;38;2;0;1;0;0;2;15/10/20 13:41;1012;NULL;15/10/15 22:45;15/10/15 20:49;Worst ISP in South Africa;Lucky Bogoshi;Accounts;820608149;I really don't understand how you guys have won the best ISP in SA for years in a row but your client service is the worst!!! I have been waiting for feedback since Monday and nobody has called me back as Accounts mentioned they would. Nobody ever knows what's going on with my account when I call in and I have a billion emails from everybody in the accounts department that do not know whats happening with my account!!!! Then you want to send me threatening emails that you will suspend my services but you are not even calling me back even after promising me that you will call me back!!!! Bunch of liars and honestly worst service provider! I still have no idea why I still use you guys, probably cause I'm too lazy to find a company, but trust me I will be moving my services to a provider that works and that is efficient!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1863789;479507;353;5;2;0;1;0;0;2;15/11/04 11:19;1012;NULL;15/10/24 20:16;15/10/24 18:27;DSTV box office;;;718511364;I tried renting a movie on DSTV box office. Received the rental code but when sent the movie is not rented. I had to call the call Centre to hire the movie. They say because I have contract phone they can send me confirmation to watch the movie. They told me I need a prepaid phone and that this is contained in the terms and conditions. I can't understand why it matters if I have a prepaid or contract. So every time I need to hire a movie on box office I have to call the call center because I have a contract phone. Is that advancement in technology? And what happens if I decide to watch a movie at 1 in the morning. The call Centre closes at 11pm. DSTV needs to figure this out quickly ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1868625;912283;893260;16;2;0;1;0;0;2;15/10/31 9:10;1012;NULL;15/10/29 18:04;15/10/29 16:18;Delayed service;A0806473;;837623342;On 18 September 2015 I went to College Square MTN to cancel a data line that is linked to my account. I completed the termination of the line form that was given to me. The lady said that there is no problem and that they would contact me to confirm that the termination went through. I never heard from MTN after that. Now, more than a month later (when the line was supposed to be cancelled already), I get billed again and my line is still not terminated. When we phoned the customer care line they said it was a 'System delay'. This is very poor service and it is not the first issue that I have had with MTN service in the past year. It is unfortunate that I have to complain on Hello Peter to receive proper service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1869609;912682;880113;14;5;0;1;0;0;5;15/10/31 8:54;1012;NULL;15/10/30 17:52;15/10/30 16:02;Efficient service all round. ;;;;Placed my order on Wednesday 28th October (with a lovely discount on the denim shorts too, I might add), and I got it the very next day! Efficient, helpful, pleasant service. Especially over the phone when you contact them with queries. Will definitely buy again and recommend it! The clothes fit perfectly too :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1869702;521918;353;5;2;0;1;0;0;2;15/11/04 12:45;1012;NULL;15/10/30 21:48;15/10/30 19:53;overcharged;6,11E+12;accounts ;748739959;In june I called in to downgrade my services from premium to dstv extra the consultant I spoke to said this would be automatically done at the end of the. Month when my payment was due, this was not done as promised. Round about the end of september my services kept on being disconnected&i kept having to call for them to be reconnected with each of the consultants telling different stories about the status of my account which I pay every month. Finally on the 22 of october I spoke to another consultant after my services were disconnected again& I demanded that she get to the bottom of this. The call took almost an hour&she slowly went through all my transactions&concluded that it has been a mishap on their side for not changing my package when I requested it&that an amount of R1229.40 was to be credited to me, however today to my shock this very amount was debited from my account. I am beyond livid over this horrific service from multichoice, I urge them to return my money asap. I have spent over R200 worth of airtime trying toget to the bottom of this and I refuse to spend another dime. Customer number 35760820 I'd 6109040399084;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1870298;807072;196;23;2;0;1;0;0;2;15/11/02 8:03;1012;NULL;15/11/01 16:59;15/11/01 15:11;Billing without authorisation;1852229;;832660663;I have cancelled my Netstar months ago.... yet they still bill me after months. I don't even have a car anymore!!!!!! Everytime I have to go to the bank to reverse the debit order. I have even blocked the debit order and yet they still find a way to bill me for a service I have not authorised for nor use anymore. I am fed up. I have to pay for the banking costs that invloves the reversal of the debit order. NEVR WILL I USE THEM OR REFER ANYONE TO THEM AGAIN. This is terrible service on their part and they keep taking my money. Where do they get the authority to force debit orders from clients that have cancelled their services. This is curruption!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1872991;664141;893260;16;2;0;1;0;0;2;15/11/04 9:40;1012;NULL;15/11/03 18:43;15/11/03 16:48;Still no Response from MTN;5,11E+12;;832708231;Further to my complaint about the service I received from MTN, I received an email where they promised to come back to me within 10 working days. That time has now been & gone with no reply from MTN. I originally complained about being charged an extra R230 on top of my contract - with no explanation. I was cut off when I did not pay the extra, so had to pay in order to be reconnected. Although I still had over R400 showing on my account, I was told I owed more money. No explanation & no detailed billing account has arrived, as was promised. In fact, the only time I had a response from MTN was when I made the original complaint on HelloPeter. The service I have received is disgusting to say the least.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1876433;650447;353;5;2;0;1;0;0;2;15/11/07 8:38;1012;NULL;15/11/06 17:28;15/11/06 15:46;Suspended account not done;89661507;Various;711158951;I requested that my accounts be temporarily suspended as i moved back home whilst renovating my new house and my request was done for 1 month and multichoice decided that they would reconnect my account without my instruction and without my knowledge. I always keep my accounts in credit for those rainy days should i not have money to pay my account then i dont have to worry about it because my account is in credit . in July i requested that it be suspended until further notice then yesterday when i logged onto my self service app i noticed that you have reconnected the account why is that? I want my R1300 placed back in the account that i have paid as follows: 03/08/2015 R800 & 21/10/2015 R500 the only thing that should be debited from that account is the decoder care insurance of R20 p/m in other words the Balance in that accoun should be R1260 and i do not owe you a cent. Please listen to the call for today when i called your call centre and stop frustrating customers. See call agent i spoke to is Shiela @ 9:56 with the call Ref: 89661507-i39. I hope this is the last time that your company will frustrate me and my account better be corrected or im taking this matter to the board.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1882905;918215;188;16;2;0;1;0;0;2;15/11/14 6:45;1012;NULL;15/11/13 15:39;15/11/13 13:53;Poor customer service;8,90E+12;;743868391;i called cell c to change my banking details on both two of my contracts, however only one was changed. i got a message that my account was in arrears. i called back the call centre to find out what happened. I'm still waiting for feedback. I am also due for an upgrade because of the errors of banking details the consultant told me that there is nothing she could to to assist me even if the error was on their side.<br> I will not be upgrading, I'm considering cancelling all my contracts. i was promised a Reference number for the call, I still don't have the ref number.<br> so disappointed.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1882998;403332;25;1;2;1;1;5;3;5;15/11/14 8:48;1012;2;15/11/13 17:38;15/11/13 15:56;Greenbucks Card;6,41E+12;;847006433;Went to the Nedbank Klipfontein Branch in Witbank on 13/11/15 at 11am. To check my balance at the SST terminal. It said that there was a problem with my card, is almost new have not used it often (once or Twice) . Went to enquiry's to see if they could order me a new card, Then the one person helping to get the ques going faster asked me what i wanted and i said a new Greenbucks card. She asked the person at enquiry's if she would do it but she, she said no i must use the store phone and sort it out myself. That is not why i went to the enquiry's que. Level of customer service poor. Did not want to work with the greenbucks problems. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1900522;201145;188;16;2;0;1;0;0;2;15/12/03 7:08;1012;NULL;15/12/02 15:55;15/12/02 14:16;Summons;ND61367410;;840840721;To whom it may concern I complain about cell c on hello peter about a year ago maybe longer, about the billing of their so called contracts. I have been billed month after month almost double when I started to query it that's when my trouble with cell c started. Now after such a long period they say and I quote \Notice of Summons Nel you are in breach of contract. I would like someone to contact me in regards to this on E-Mail only if possible they should have my details if they want to summon me. """
76 replies
134 months ago
Account was paid up but the still claim I owe them
I bought a couch at Rochester Northgate and took it on credit and planned to pay it before 12 months. So I did that and paid it within 7 months. Closer to the time of me paying it off funny amounts started reflecting on my statements and when i asked about it i was told i wasn't being charged goods insurance throughout the period of the agreement so i accepted and paid off the account. A week later when i went to collect the letter that i had paid off my account i was told there is still an amount outstanding. This is by far the worst.
76 replies
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