NP
Nicolette P
Active since Apr 2015
4
Reviews
0
Industries
Reviews
4 reviews60 months ago
Great Service by Renier Herbst
Renier Herbst was most helpful when speaking to him regarding my premium increase. I am glad that I don't have to change as we all know, it's a pain!
53 replies
116 months ago
Broken Glass
<p>I love this restaurant and it saddens me that their response to such a dangerous situation wasn't taken seriously. Drinking the last bit of water in my glass I realise that something is on my tongue-a jagged piece of glass. Had I swallowed it, I either wouldn't be here today or huge medical bills.</p> <p> </p> <p>I called the waitress over to show her the piece of glass that I found at the bottom of my water glass-my glass wasn't broken, it was from another glass that was washed at the same time. All I got from the bar was "sorry" </p> <p> </p> <p>For a restaurant that has such a good reputation, I find this response not acceptable. Somebody dropped the ball, bar staff/manager need to check glasses properly and ensure that something like this never happens again. </p>
0 replies
134 months ago
Refunding of Deposit
Nick has passed the buck over to the office administrator to deal with me after inquiring my deposit to be paid back after vacating the premises.<br> The lease agreement says the deposit will be paid back 7 days after vacating the apartment but not longer than 14 days after inspection. The apartment had been inspected on the 1st of October 2014<br> After 14 days, nothing had been communicated to me. LeeAnn then emailed me to say that what the contract means is that it's 14 days after everything has been finalised-another delay tactic. I had paid the outstanding electricity amount early in October and counted 14 days<br> On the 6th of November I receive an email saying that payment will be made on the day and to send my banking details. Four days later nothing had been received. It was only done after further investigations and Nick deducting the electricity that I had paid in October<br> This is not the right way to conduct business-I hope that in the future that you won't delay and put your own meanings of contracts as a delay tactic
0 replies
134 months ago
Bad Experience
After emailing Patrizia the manager of the spa after a disappointing experience for my friends birthday, I got a positive response from Patrizia inviting us back for a complimentary treatment at the spa.<br> <br> Then I get a response the following day implying its my fault that not enough time was allocated for our treatments. It seems that the offer of a complimentary treatment has been withdrawn.<br> <br> Unfortunately part of the booking was done over the phone and other on email. I asked my colleague to phone and confirm duration of treatments. As received in writing a gelish manicure and pedicure would take 30 minutes each-after my colleague phoned, it is between 45 minutes to an hour each. <br> <br> The full body massage was great, however, the pedicure and manicure was not up to standard at all and 3 days after the treatment my gelish paint is chipping on my nails.<br> <br> When booking for two people, a full body massage, a manicure and pedicure. Then confirming 3 days before the treatments that both of us would like our hair washed and blow dried as we were going out for lunch after the treatments that only one booking had been made. Luckily the hair dresser could accommodate us both and all wasn't lost
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
1 (25%)