FH
Fanie H
Active since Apr 2015
2
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0
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Reviews
2 reviews26 months ago
********* Practices and Poor Service from ResQ Rent a Car
Beware of ResQ Rent a Car at all costs! My recent encounter with them shed light on their ********* conduct. Despite having driven only 220 km throughout the entire week, they inexplicably refuelled the vehicle twice – once on Friday, the 23rd of February 2024, by myself, before returning the vehicle to ResQ and again on Monday, the 26th of February 2024, without my consent, by ResQ resulting in undisclosed charges and an implausible consumption rate of 7.1 kilometres per litre for an i10 1.2 Fluid, which has an estimated and tested fuel consumption of 5.5 km per litre! Their audacity knows no bounds; they refuelled the vehicle on Monday, the 26th of February 2024, with more fuel than I even used during the entire previous week, from the 16th to the 23rd of February 2024, when I had the vehicle in my possession, despite having returned it the prior Friday, the 23rd of February 2024. Even in instances where the vehicle remains idle in their possession, ResQ will still add extra kilometres, (6km) to the odometer and charge you for them, despite your non-usage. This blatant double-charging is utterly unacceptable and lays bare their ********* business tactics! Their mishandling of credit card information is equally alarming; they make copies of both sides of the card, leaving customers vulnerable to potential *****. The vehicle they provided, an i10 with 98546 km on the odometer as of February 16th, 2024, was in deplorable condition. The left front park light was dysfunctional, the timing and air conditioning belts emitted disturbing noises upon start-up and usage, and the clutch felt disproportionately heavy, rendering driving a daunting task, especially in congested traffic. If you must use a car rental service, I strongly advise exploring other options. Dealing with ResQ Rent a Car is not worth the risk. Stay away from this company and “their” practices. Approach with extreme caution!!!!!!!!!
0 replies
134 months ago
Pricing / Billing
I was a customer with Outsurance for 14 years, always believed in them that they are the best, in pricing and in service, but I was wrong. I phoned around for pricing and who will give me the best deal. Didn't take much notice of Discovery Insurance as I really thought they are \too young"in the business and that their staff are not up to scratch. But I was terribly wrong about that. I phoned them and (the last call of the day) explain to the lady what my needs and requirements are. I was transferred to Theo Mokhine"
76 replies
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